FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: chrisrgoodwin on August 23, 2022, 12:01:13 pm
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Hi,
When I choose to attach the air stairs only, gsx immediately starts to deboard the aircraft. Despite me not selecting deboard.
Any ideas?
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Have you enabled the Automatic servicing option ?
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Same problem here (Automatic servicing option disabled).
When I call for the stairs, all is fine: the stairs appear, connect and that is that. However, the very next time I click the GSX menu button, deboarding starts (without showing the menu) and it becomes impossible to open the menu (clicking the GSX button simply does not do anything any more).
Tested using the Fenix A320.
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Same problem here (Automatic servicing option disabled).
When I call for the stairs, all is fine: the stairs appear, connect and that is that. However, the very next time I click the GSX menu button, deboarding starts (without showing the menu) and it becomes impossible to open the menu (clicking the GSX button simply does not do anything any more).
Tested using the Fenix A320.
You are both talking about differnet things, he was talking about air stairs (which the A320 does not have), you are talking about normal stairs. Unless you both are talking about the same thing.
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Good point. To avoid confusion: yes, I am indeed talking about the external GSX stairs.
I can't speak for the OP of course, but I do think that we mean the same thing (being the external GSX stairs).
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Please provide detailed reproduction steps including, of course:
- the airplane used
- the airport used
- the gate used
- the precise, exact, sequence of operations you did
Because, I just tried now, calling "Operating stairs" using the default A320 on a default airport, and when stairs connects, nothing else happens, as expected. When opening the GSX menu again, nothing starts automatically.
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I was talking about external stairs on the Fenix a320
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I was talking about external stairs on the Fenix a320
I was replying to the other user who said he meant the GSX stairs. Do you mean if you operate the Fenix stairs, GSX start Deboarding ? We surely haven't coded anything like that, it's possibly some kind of automation Fenix made ?
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I just updated my GSX using the offline installer provided in the sticky thread on these forums, and my problems have disappeared.
Everything is working as it should again!
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I am having this exact problem and it is not limited to the Fenix.
I have noted it only seems to happen me where you have 'walk in gates' created.
Using the Default A320 (also happens with Fenix) , I loaded up at EGGD- Bristol (Payware- Pilots Plus) at Gate 2. I was using the attached .ini file.
I then did the following.
1. Operate Stairs
2. Once they are in position
3.Open GSX Menu
At this point, the voice says Deboarding requested and Pax leave the plane down the stairs and follow the 'walk-in' route.
The GSX menu now hangs as per screenshot. Error log attached
If I spawn the aircraft to a gate without 'walk in ' gates configured, I don't get the problem.
I have used the offline installer to make sure I have the latest version.
EDIT: So , I have just tried the same at 2 other airports EGGC and LPPT and do not get this problem. So it seems just be related to this scenery, which seems strange.
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I have the exact same problem that PAULANDERS. When I request stairs few minutes after deboarding starting without asking for
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I can confirm PAULANDERS's observations.
Turns out my problem did not go away by installing the latest update.
I loaded up my Fenix A320 at EGAA (Pyreegue Payware with the offical Pyreegue GSX profile: see attachment).
On gate 12 (Walk-in gate), the problem occurred once again. However, when I loaded up at gate 9 (Non-Walk-in gate), the problem did not occur at all.
The steps I took are exactly the same as the ones described by PAULANDERS.
He seems to be on to something here: the problem appears to be in the manually created Walk-in gates.
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Does it happen the same with the default A320 ?
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Yes, I used the default A320
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Yes, I used the default A320
ok, I didn't noticed you added an error log as well. The menu froze because there was an error but, the error log with logging disabled is not detailed enough so, please, do it again with logging enabled, and post the Couatl.LOG ( not .ERR ) this time.
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Here's one from me, tested at EGAA gate 12 (walk-in).
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There's something weird going on because, your log says one of the passengers ( FSDT_Passenger_CMan_0028 ) is missing, which shouldn't happen, I checked the config file and it's there, I'll do some test with that specific model, but it seems like a failed/incomplete install.
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I'm not sure if this helps, but my install process was as follows:
1. Download and instal FSDT Installer.
2. Install GSX from FSDT Installer.
3. Run FSDT Live Update
4. Download offline update installer from forums
5. Run offline update installer
I didn't get any error messages anywhere along the line when installing and all programs were run with admin rights.
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Yes, I used the default A320
ok, I didn't noticed you added an error log as well. The menu froze because there was an error but, the error log with logging disabled is not detailed enough so, please, do it again with logging enabled, and post the Couatl.LOG ( not .ERR ) this time.
OK, so I reloaded and recreated my steps as described above in the default and it worked ok, (except I had to manually start Couatl), despite it not working all afternoon. Then I tried the Fenix and that worked. So to make sure, I closed the sim and restarted and tried again with the default A320 and now I just get 'Loading GSX Menu' Hanging. Log attached
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I'm not sure if this helps, but my install process was as follows:
1. Download and instal FSDT Installer.
2. Install GSX from FSDT Installer.
3. Run FSDT Live Update
4. Download offline update installer from forums
5. Run offline update installer
I didn't get any error messages anywhere along the line when installing and all programs were run with admin rights.
I did exactly the above too.
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You still have issues of objects that are surely included in GSX that can't be found, they likely appear in different places, so they might not be able to cause an error that would stop the program, but they shouldn't happen nonetheless.
Try the complete reinstall as suggested here:
http://www.fsdreamteam.com/forum/index.php/topic,26933.0.html
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I did a complete reinstalled as suggested and the error has gone away for me . Thank you. :)
However Couatl still does not automatically start with the Sim, but not a big problem as easy enough to start myself.
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However Couatl still does not automatically start with the Sim, but not a big problem as easy enough to start myself.
But that's known MSFS problem, which affects every add-on that need to start from the EXE.XML.
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I'm halfway through the reinstall, but get an error message during the installation (see attachment).
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Same here, Fenix at Kos airport, gate 5. Thought it was due to something wrong with what I did in the editor, but as soon as the stairs are connected, deboarding starts.
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I'm halfway through the reinstall, but get an error message during the installation (see attachment).
As you can see, the installer has been improved to give you feedback of a download going wrong or other issues that might cause a failure to install. Follow the instructions here, to clear the ZIP files you might have kept from a previous install, so they'll be downloaded again:
http://www.fsdreamteam.com/forum/index.php/topic,26933.0.html
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I did a new reinstall (as per the instructions from the thread you linked) and this one went fine, no error messages.
However, the passengers-deboarding problem is still there. I've attached the new log to this post.
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And so of course I forgot to attach it...
Here it is though (see attachment).
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Your log doesn't show the error you had before, it seems to indicate as if you exit to the Main menu while boarding was just starting.
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Hmmm, strange. The actions I took that are shown by this log are:
1. Load up Fenix A320 at EGAA (Pyreegue) Gate 12
2. Open GSX Menu
3. Select option 'operate stairs'
4. Close GSX Menu
5. Wait for operating stairs to finish
6. Open GSX Menu
At this point the bug comes into play and deboarding starts automatically with the menu being stuck on the 'loading wheel'. I have let deboarding continue for a minute or so (for the sake of the log) before exiting the sim (exit to main menu).
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Another observation that might help identify the problem:
When I have GSX running and close the sim session (return to sim main menu), gsx keeps running just fine.
However, whenever the deboarding bug has occurred and the GSX menu is stuck on the 'loading wheel', a return to sim main menu causes GSX to crash with an error message asking me if I want to restart GSX.
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return to sim main menu causes GSX to crash with an error message asking me if I want to restart GSX.
Please provide with a log of the error, as instructed here:
http://www.fsdreamteam.com/forum/index.php/topic,26759.0.html
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Alright, I replicated the error and created a log using the method you sent. See attachment for the log.
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Alright, I replicated the error and created a log using the method you sent. See attachment for the log.
It seems you have an incomplete installation, since the log says a particular passenger model cannot be created. Follow the instructions here for a complete uninstall/reinstall:
https://www.fsdreamteam.com/forum/index.php/topic,26933.msg176314.html#msg176314
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Okay, I have followed the steps to do a complete reinstall, however, the passengers deboarding bug is still there.
New log is attached to this post.
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Okay, I have followed the steps to do a complete reinstall, however, the passengers deboarding bug is still there.
New log is attached to this post.
I'm sorry, but there's still something wrong in your installation. Now the error is on another passenger, as if none of the exists.
Are you *sure* you reinstalled as instructed ? Have you noticed any errors or warning during the installation ?
Do you see *both* the gsx-pro and the gsx-world-of-jetways packages installed and linked to the Community folder ?
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Yes, I am absolutely sure I have reinstalled as instructed. I followed the steps carefully and to the letter. I can also see the passengers deboarding just fine, they move correctly and are all textured as they should be. Nothing is pink, nothing seems missing.
The rest of gsx is also working without any problems whatsoever, except for the dreaded deboarding-bug.
As for the installation, I have monitored the whole thing closely throughout the entire process and not a single error or warning popped up.
I just checked my community folder and both the gsx-pro and gsx-word-of-jetways packages are linked there and contain files and subfolders.
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I just had the same problem. It's exactly as the previous posters describe: At a Walk-in gate, attach stairs, open GSX menu, un-commanded deboarding begins, GSX menu shows nothing but a spinner. Pilots' EGGD with default A32N. Nothing unusual about the passengers. Doesn't seem to do this at any other gate type.
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I noticed a little bug in GSX when I have to use the stairs every time it counts that to me as a disembarkation, I run the stairs to come to the plane doors, I call fuel and the catering, but he is still disembarking when, precisely, I would like to embark...
And a 2nd chose when it's the stairs how to make when the boarding is finished that the stairs remain sticking to the plane as long as I haven't closed the doors? Because at each end of boarding, they remove the stairs and I find myself with the door open without stairs ...
I use the A320 FENIX otherwise with the gateways no problem works very well may be a small bug on the UI menu
Have a good day,
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I just had the same problem. It's exactly as the previous posters describe/quote]
We can't be sure you have the same problem, unless you post your log. In the previous post, it was caused by a missing passenger object that is surely installed by the installer, so it just can't be missing on a complete installer.
Post your log following the instructions in the Sticky thread "How to report an error", made after you see the program appearing to be stuck.
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Ok, I checked again on Kos, the issue persists. Some more details: I load the flight using the Fenix A320, nothing happens. I then open the GSX menue and select "operate stairs", all ground equipment appears, stairs are connected to the plane and nothing happens. Then I load the simbrief plan and as soon as I click on the GSX Menue icon in the toolbar within MSFS, the window opens with the rotating loading indication and deboarding starts with an estimated number of passengers and GSX remains unresponsive until I end the flight... logs attached.
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the window opens with the rotating loading indication and deboarding starts with an estimated number of passengers and GSX remains unresponsive until I end the flight... logs attached.
Your log shows debearding started but, after the first passenger , you went back to the Main Menu and exited the sim.
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Did you read what I wrote? I did NOT start deboarding myself, I did exactly what I wrote above: I opened the GSX menue and in this exact moment deboarding started all on its own.
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Did you read what I wrote? I did NOT start deboarding myself, I did exactly what I wrote above: I opened the GSX menue and in this exact moment deboarding started all on its own.
I never said you started Deboarding. I said "Deboarding started" and after one passenger, you went to the Main menu and exited the sim, that's what the log says, and I assure you GSX doesn't have the capability to return to the Main menu and exit on its own.
Please clarify exactly the kind of gate you used. You said you called "operate stairs", is this a parking in the open ? Are you using a custom GSX profiles ? Does it have walk-in paths ?
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The problem is not what happened AFTER deboarding started, but that deboarding startet without me doing anything. I never said that GSX sent me back to the main menu. This thread is about GSX automatically starting deboarding after stairs are attached, I have no clue why you now talk about GSX sending me back to the main menu...
I used Gate 5A on Kos airport using the addon scenery from Gaya (via ORBX). Yes, I use a walk-in gate, I defined the walk in path myself. As reported earlier, also during the editing process the issue appears: in the moment I close the editor and the GSX GUI appears and I close this one, deboarding automatically starts and the GSX menue is no longer accessible.
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I checked this and yes, I can only replicate it with the Fenix A320, doesn't happen with the default Asobo A320, the FBW A320 or the PMDG 737.
What is really happening, is that for some reason, when the Fenix is loaded, when GSX contacts WASM to set some variables to notify 3rd party airplanes it operated the stairs, in case they need that info to do something, and at that time, the WASM stop the connection with the sim for some reason, and this will confuse the whole menu, because it needs to rely on it to work.
With other airplanes, operating the stairs just operate the stairs and, opening the GSX menu, doesn't trigger anything.
I assumed this might be a general WASM issue in the sim, like a conflict between modules but, when I tried the PMDG 737-800, which also uses WASM extensively, but the same issue doesn't happen, so it seems to be something specific with the Fenix, we'll report to them when we'll discuss about integration, since that's not the only thing that will have to addressed to have everything fully working.
In the meantime, just don't use the Operate stairs with the Fenix A320, until we'll know more.
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In the meantime, just don't use the Operate stairs with the Fenix A320, until we'll know more.
Fair enough, directly boarding then for now. Thanks for the heads up and glad you could reproduce the issue on your end, I already thought that I am silly doing something wrong like pressing a hidden button or something like that...
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I think I found the solution to avoid an automatic landing when I use the stairs...
At the very beginning I therefore ask for the call of the stairs, they come to stick together and if I ask for the fuel normally, he does not proceed with the disembarkation.
But I can't find how to avoid that at the end of boarding the stairs stick to the doors and require action on my part, I have searched in the manual, I don't see anything...