FSDreamTeam forum

Cloud9 Support => General Cloud9 technical support => Topic started by: canadagoose on December 14, 2020, 09:37:58 pm

Title: Cannot Activate Bergen - I Could Before
Post by: canadagoose on December 14, 2020, 09:37:58 pm

Hi, I am getting an error message telling me I cannot activate Bergen, some kind of "Esellerate error". Is there anyway to get a NEW serial code? I had it working in P3Dv5 after re-installing a while back. For some reason it is asking for a serial code, but will not recognize the one I have used for years.

Regards

Title: Re: Cannot Activate Bergen - I Could Before
Post by: virtuali on December 15, 2020, 12:24:20 pm

There's no way to activate Cloud9 products right now, because they should have signed with a new ecommerce provider after Esellerate closed in 2019, but since the former Cloud9 owners have quit the flight sim business years ago, they surely haven't done that.

We have been trying to get hold of former Cloud9 owners, to ask permission to do something about, like automatically activating everything with no key, but haven't got any reply so far.

Title: Re: Cannot Activate Bergen - I Could Before
Post by: canadagoose on December 15, 2020, 06:03:08 pm

Fair enough. Maybe down the road sometime.

Thanks

Title: Re: Cannot Activate Bergen - I Could Before
Post by: Greg Goodavish on April 25, 2024, 05:26:08 am

Any update on this?   Were you able to reach the old owners?   Would love to get my KMCO scenery working again.   Thanks.

Title: Re: Cannot Activate Bergen - I Could Before
Post by: virtuali on May 07, 2024, 12:38:59 pm

Nothing changed, it's not possible to activate any Cloud9 products right now.