FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Monty1 on October 08, 2018, 04:54:00 pm
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I have been reading several posts on here about GSX Level 2, and as much as I would like to purchase it, and I still might, eventually, i'm beginning to think it's more trouble than it's worth.
Most people apart from the geeks just want to install and go with these sort of products, not spend hours either trying to get it to work or waiting and age for any support, only to be baffled by technical jargon.
Anyone else feel like I do.
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You posted in the wrong section, the sharing section, so I moved your message in the proper section.
You are probably being mislead by the number of post but, most of the issues are happening only when user try to customize 3rd party airports that didn't had SODE jetway, and the matter itself might be complex, if you don't know anything about scenery design.
Of course, we made two tutorials about this:
http://www.fsdreamteam.com/forum/index.php/topic,18372.0.html
http://www.fsdreamteam.com/forum/index.php/topic,19171.0.html
And of course, like any other FSDT product, GSX Level 2 comes as a Try before buy product. Before trying to customize it on a 3rd party airport, try it on a default airport first, to see what it does.
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Thank you for the move.
FSX
OK. I have done a clean install of GSX/Level 2 which I assume level 2 has the trial version included.
Not sure what is included in the trial version, but below are a few problems I am encountering.
Problem number 1. I am at London Stansted airport, gate 11 (default) with default FSX 737-800. I cannot get the jetway to operate. Always use to.
Problem number 2. Ctrl+F12 for the menu does not always work. Also tried Shift+Ctrl+F12 but no luck.
Problem number 3. Passengers not showing. This was at Malta airport (default) with default FSX 737-800
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Problem number 1. I am at Stansted airport gate 11 (default) with default FSX 737-800. I cannot get the jetway to operate. Always use to.
That's normal, if you have GSX level 2 in Trial, because all replaced SODE jetways are static, outside the Trial areas. SODE jetways will show only in Trial airports and FSDT airports.
No, we haven't hijacked your old jetways: if you are not interested in the Level 2 Expansion, you can RESTORE your default jetways with the GSX Control Panel utility.
Problem number 2. Ctrl+F12 for the menu does not always work. Also tried Shift+Ctrl+F12 but no luck.
Does it work tom the GSX menu ?
Problem number 3. Passengers not showing. This was at Malta airport (default) with default FSX 737-800
That's normal, if you have GSX level 2 in Trial. Passengers will show only in Trial airports and FSDT airports.
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Problem number 1. I am at Stansted airport gate 11 (default) with default FSX 737-800. I cannot get the jetway to operate. Always use to.
That's normal, if you have GSX level 2 in Trial, because all replaced SODE jetways are static, outside the Trial areas. SODE jetways will show only in Trial airports and FSDT airports.
I thought the idea of a 'Trial' was to see the full product working until the trial ended.
No, we haven't hijacked your old jetways: if you are not interested in the Level 2 Expansion, you can RESTORE your default jetways with the GSX Control Panel utility.
It's not that I am not interested in the Level 2 Expansion, but if you are offering a trial why not allow the jetway operations.
Problem number 2. Ctrl+F12 for the menu does not always work. Also tried Shift+Ctrl+F12 but no luck.
Does it work tom the GSX menu ?
NO
Problem number 3. Passengers not showing. This was at Malta airport (default) with default FSX 737-800
That's normal, if you have GSX level 2 in Trial. Passengers will show only in Trial airports and FSDT airports.
Trial airports are? Or is that 'see the manual'?
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Trial airports are? Or is that 'see the manual'?
Yes, the manual usually tells you everything you need to know, and I'm sure it takes less effort to check it than writing a post on the forum.
Quoting from Page 2:
Trial Areas
The Trial areas, were the product will work fully are as follows:
Milano Linate - LIML - Italy
San Francisco - KSFO - USA - from FlightBeam
Munich - EDDM - Germany - default or Aerosoft’s
If you are outside of one of the Trial Areas when the product is in Trial mode, this menu will appear, allowing to jump directly to one of the Trial Areas to test the product.
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Default FSX airport and 737-800 at Milano Linate - LIML - Italy.
Cannot get the drop the down menu to show.
Ctrl+F12 works the drop down menu OK for old saved flights but will not work for new flights with GSX/Level2/Trial.
Cones and menu showing fine on the old saved flight but not on the new flight, as shown in attachments.
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Cones and menu showing fine on the old saved flight but not on the new flight, as shown in attachments.
Your screenshot doesn't say anything, other than you were in a different position in the one with no menu.
Do you sill have the GSX menu under "Addons" menu after loading that flight ?
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Cones and menu showing fine on the old saved flight but not on the new flight, as shown in attachments.
Your screenshot doesn't say anything, other than you were in a different position in the one with no menu.
I thought I explained that the image with no menu is because it will not show since installing GSX/Level2/Trial.
Do you sill have the GSX menu under "Addons" menu after loading that flight ?
Yes
Please see attachment of FSX default aircraft at Munich - EDDM FSX default airport showing menus and attachment of software in Trial Mode.
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Please see attachment of FSX default aircraft at Munich - EDDM FSX default airport showing menus and attachment of software in Trial Mode.
That's all normal. Are you able to open the GSX menu from the menu, instead of the keys ?
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Please see attachment of FSX default aircraft at Munich - EDDM FSX default airport showing menus and attachment of software in Trial Mode.
My mistake, that should have read "showing NO menu at Munich airport
That's all normal. Are you able to open the GSX menu from the menu, instead of the keys ?
NO
I have since discovered that it is only the three Trial default level 2 airports that no menu will display. I have loaded several other FSX default airports as new flights and all show the drop down menu.
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I have since discovered that it is only the three Trial default level 2 airports that no menu will display. I have loaded several other FSX default airports as new flights and all show the drop down menu.
That's very strange. If you bought GSX (and even if you haven't) and have Level 2 in Trial, you should always see both GSX and GSX Level 2 working in Trial airports at least.
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I have since discovered that it is only the three Trial default level 2 airports that no menu will display. I have loaded several other FSX default airports as new flights and all show the drop down menu.
That's very strange. If you bought GSX (and even if you haven't) and have Level 2 in Trial, you should always see both GSX and GSX Level 2 working in Trial airports at least.
So where do we go from here.
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So where do we go from here.
No idea. Nobody ever reported this. Have you tried the latest Live Update we posted yesterday ?
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So where do we go from here.
No idea. Nobody ever reported this. Have you tried the latest Live Update we posted yesterday ?
Not yet. I'll give it a go and report back.
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Installed the latest update but it made no difference. Still no menu showing at trial airports. In fact it has made things worse as I now cannot get the drop down menu at other (non trial) default FSX airports, when I could before the update.
Also, all add-on menu's below VistaMare are missing as shown in the attachment.
I guess this means downloading the full installer and doing a clean install.......again.
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I just had a Teamviewer session with an affected user and yes, I don't know why the Addon Manager didn't start on his system. He was using Windows 7, are you using Windows 7 too ? Maybe there's something in the new version that might have broken Windows 7 compatibility somehow (although it wasn't done intentionally).
I restored the previous version on Live Update so, if you run it again, it should download the previous version of the dll, which should work on every system. I'll try to understand what the problem is, but in the meantime, you should be good to go.
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My signature clearly shows my operating system and spec.
I restored to default jetways thinking that might help. Still no good.
I uninstalled GSX/Level 2 trial completely and restarted Windows 7. Run FSX, still no drop down menu.
Whatever has happened, something has screwed things up for FSX since installing GSX/Level 2 trial, as old saved default flights and new default flights will not now show the menu for deboarding etc etc.
I have now added FSX to my antivirus exclusions. I have just download the GSX/level 2 full installer, so will turn off the antivirus and install. Not holding out much hope though.
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Success :)
This is default FSX Munich with level 2 trial. Yet to test the other two trial airports, which I'll do tomorrow. But so far all looks good including saved default and new flights, as well as all add-on manager titles now showing . (fingers crossed)
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Have now tested all trial airports and all is working fine as far as I can tell. Great affect with the people boarding and de-boarding but I found it takes far too long. I don't know if this is something that can be configured in the purchased product. Some of the people made me laugh as some looked like they either had a disability or had got taken short! ;D
The passenger affect is good but in reality they would all be boarding and de-boarding on the stairs nose to tail and not spread out like a Sunday stroll, which is maybe why the process takes so long.
It would also be more realistic if at least two buses to transport passengers turned up instead of one at a time, as the amount of passengers boarding the one bus makes it look like the Tardis :)
I assume the new jetways with glass side panels to show passengers boarding/de-boarding is something that can be configured with the full product as this feature did not show at the trial airports, or I just didn't choose the correct jetway.
Don't get me wrong, it's a good product and one I will be buying, but for me it just needs a few tweaks here and there which will hopefully come with future updates.
Nice work.
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Great affect with the people boarding and de-boarding but I found it takes far too long. I don't know if this is something that can be configured in the purchased product.
The "Passenger Density Slider" in the GSX settings, of course...
I assume the new jetways with glass side panels to show passengers boarding/de-boarding is something that can be configured with the full product as this feature did not show at the trial airports, or I just didn't choose the correct jetway.
You can customize everything when you are on a Trial airport. Just be sure you choose a Crystal jetway mode.
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Sorted out the passenger numbers by setting to 'Very Dense' which now looks more realistic. Whether it will speed up the process only time will tell.
I cannot see any information in the menu/jetway request info on how to get the crystal jetway to show at any of the trial airports. I choose a jetway handling operator and confirm, and away it goes. I don't see any other option to choose a Crystal jetway. I expect I am missing something somewhere.
The attachments are at San Francisco - KSFO level 2 trial airport with the menus at various stages. No mention of being able to choose a Crystal jetway.
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Sorted out the passenger numbers by setting to 'Very Dense' which now looks more realistic. Whether it will speed up the process only time will tell.
Of course it will. Double the passenger density results in half boarding time.
I cannot see any information in the menu/jetway request info on how to get the crystal jetway to show at any of the trial airports. I choose a jetway handling operator and confirm, and away it goes. I don't see any other option to choose a Crystal jetway. I expect I am missing something somewhere.
I really suggest reading the manual. You don't get to choose a jeway when using GSX ( it would be very annoying and unrealistic if you could change the jetway model at each usage ). Instead, you must customize the parking position to select a model for that parking, which will be saved for subsequent use.
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In an earlier post you said "You can customize everything when you are on a Trial airport. Just be sure you choose a Crystal jetway mode."
Really, how?
And yes, I have looked at the manual and it's as clear as mud to me. All I want to see at the moment is how the Crystal jetway looks at one of the trial airports.
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Really, how?
As explained on the manual, of course.
And yes, I have looked at the manual and it's as clear as mud to me. All I want to see at the moment is how the Crystal jetway looks at one of the trial airports.
The manual is pretty clear. And of course, we posted TWO video tutorials about this, in this very section of the forum as sticky thread, impossible to miss:
http://www.fsdreamteam.com/forum/index.php/topic,18372.0.html
http://www.fsdreamteam.com/forum/index.php/topic,19171.0.html
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No video or tutorials showing via the links provided.
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No video or tutorials showing via the links provided.
Both links show up just fine and the first tutorial has already being seen by more than 15.000 people, the 2nd by more than 2000. And their forum thread has 10 pages of replies, with nobody saying "the links don't work", because they obviously do.
Your screenshot only shows YOU cannot see those links on YOUR system, maybe you have something that is blocking it (an ad-blocker maybe ?)
See the attached screenshot how the forum page is supposed to look like. While you figure out what is mistakenly blocking a normally working youtube link on your system, here's the link, posted in URL form instead of a YouTube link, which your system seems to block for some reason.
https://www.youtube.com/watch?v=_nBuLagtCW8&feature=youtu.be (https://www.youtube.com/watch?v=_nBuLagtCW8&feature=youtu.be)
https://www.youtube.com/watch?v=Lpt-K1nWy8g&feature=youtu.be (https://www.youtube.com/watch?v=Lpt-K1nWy8g&feature=youtu.be)
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Yep, you are correct. It must be something blocking the links on my main PC as they clearly all show up on my iPad.
You seem a bit touchy Umberto for some reason. I wasn't making any accusations about the links, just that for whatever reason they weren't showing on my system. Now I know why I will go ahead and check them out. Thank you
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Gate 78 at San Francisco default FSX airport with trial level 2 - Default 747-400
Marshaller at gate is missing above knees. See the red tips of his direction battens occasionally waving but that's about all.
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Marshaller at gate is missing above knees. See the red tips of his direction battens occasionally waving but that's about all.
The marshaller is not missing anything. It's just covered by the building. GSX doesn't know anything about the airport actual structures so, it's up to you to configure both the marshaller position ( the "Parking System" in the parking configuration page ) and the airplane Stop Position as well.
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Seems to be a lot adjustments to be made on the consumers part for basic operations that were not required before. I use to turn up at the gate and the Marshall would visibly guide me in. I never had to faff about with any adjustments.
No doubt you'll have an answer for that as well!
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Seems to be a lot adjustments to be made on the consumers part for basic operations that were not required before
What do you mean with "before" ?
Surely nothing related to GSX Level 2, since the adjustment required for the Marshaller to guide you hasn't changed at all. You are only been given the ability to add a custom jetway, but that doesn't have any relationship to the number of adjustments you require to do to control the Marshaller.
If, instead, with "before", you mean an old GSX version, like a year or more older, then yes, we added the ability to set the Stop Position back then, in order to be able to precisely control where the marshaller will guide you, instead of the not very reliable system we use to have, which didn't take into account the passenger door and its relationship with the front gear and the scenery itself.