FSDreamTeam forum
Cloud9 Support => General Cloud9 technical support => Topic started by: Catchman86 on August 24, 2010, 06:56:35 pm
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Forgive me if this has been answered previously, but I cannot get the Cloud9 installers (.exe's) to load in Windows 7 x64. I have tried running them as an administrator and in Windows XP SP3 compatibility mode and it makes no difference. Windows prompts me with the usual .exe file warning, I click "Run," and then the program crashes. I have also done this with my antivirus turned off and that did not change anything. Any idea what is going wrong?
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It might be your installshield engine files are corrupted or outdated, try the explanation found here:
http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/c5c9ba3f-34b9-4042-8670-5be11b0c2243
Of course, this refers to the setup.exe found on a typical game on a CD, just do it the same for the Cloud9 executable.
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I tried that link but my installer is up to date. To make sure it wasn't an isolated incident, I tried it on another one of my computers. It is also running Windows 7 64bit and the same error happens. I click yes to run the program and within less than a second of it launching, the installer closes with no explanation or error given.
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Have you tried disabling the antivirus before installing ?
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Yes. It didn't seem to make a difference. I will say that my other installers for your sceneries work with no issue. I just can't get these ones for Cloud9 to run.
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When the Windows crash message appears, it's possible to see the error details ?
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No. The program opens and summarily closes within less than a second of launching. No error warning, sound, or any type of message is ever generated.