Products Support > JFK for FSX/P3D

JFK V2 Activation Problem

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Fredericia:
Dear sir.

I have been doing some major hardware overhauling, as a matter of fact, I’ve had a complete new computer. I have now followed the guide very carefully, to the point, in order to reinstall KJFK v2. For some odd reason, what happens in my simulator (P3Dv4) is not in accordance to the description in the guide.
I’ll come to the “Choose the reinstall option”, in the guide and the guide shows me a dialog box, but I’m not getting that box in my simulator.
The dialog box in the simulator asks for my serial number….not my order number as shown in the guide...and the “FSDTJFKV2-” is pre typed in the simulators dialog box. I’ve been trying to fill in all the numbers I have ever received from you and I even got some additional numbers from the support page… http://store2.esellerate.net/Store/Support/...to retrieve my receipt but nothing on that one starts with “FSDTJFKV2-”!? So! What to do?

I’m running Win,10, 64 bit

virtuali:

--- Quote from: Fredericia on December 27, 2018, 08:14:56 pm ---The dialog box in the simulator asks for my serial number….not my order number as shown in the guide...and the “FSDTJFKV2-” is pre typed in the simulators dialog box. I’ve been trying to fill in all the numbers I have ever received from you and I even got some additional numbers from the support page…
--- End quote ---

Quoting from our FAQ page:

http://www.fsdreamteam.com/faq.html


--- Quote ---Where is my Serial Number ?

If you want to know your Serial Number, insert your Order Number and Email, then press the "Submit" button on the Esellerate support site: this will enter inside your Order Page, with option to see your original Email Receipt, that contains also your Serial Number.
--- End quote ---

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