Products Support > GSX Support MSFS
Unable to get GSX to Start
CVJ:
I have uninstalled and reinstalled GSX Pro several times using the Keys etc., but no matter what i try, I can not get it to start and show up in my MSFS 2020.
Anyone Help Please!
felipelobo85:
I confirm this. I've been using GSX since it came out without major problems. Yesterday I updated GSX and now it's not loading. The in sim panel keeps "Loading..." and this is the log from the couatl64_boot.log:
--- Code: ---6/12/2025 11:21:29 a. m.: Couatl64_boot Log started
6/12/2025 11:21:29 a. m.: Working folder set to C:\Program Files (x86)\Addon Manager\couatl64 according to FSDT registry root key
6/12/2025 11:21:29 a. m.: Thread "couatl64_MSFS.exe" added to monitoring
6/12/2025 11:21:29 a. m.: Starting couatl64_MSFS.exe
6/12/2025 11:21:29 a. m.: Process Couatl64_MSFS started successfully with ID 23196
6/12/2025 11:21:30 a. m.: Connected to Couatl64 shared memory
6/12/2025 11:27:29 a. m.: Detected process restart during update: old PID=23196, new PID=4836
6/12/2025 11:27:29 a. m.: Will monitor focus for 60000ms after detected restart
6/12/2025 11:28:30 a. m.: Grace period ending - performing final focus check
6/12/2025 11:28:30 a. m.: MSFS doesn't have focus at end of grace period, restoring it
6/12/2025 11:28:30 a. m.: SetForegroundWindow for FlightSimulator
6/12/2025 11:28:30 a. m.: Failed to restore focus to FlightSimulator at end of grace period
--- End code ---
I tried to restart it multiple times. Also I tried restarting the PC, nothing works. Checking the manual I don't see anything else I can do to fix it.
kingnorris:
Same here. I get the loading message that changes to parked over and over again but never loads. Had to fly a 737 “dead head” (no passengers).
This sucks.
CVJ:
Apparently it is impossible to contact a human at GSX!
What a waste of my hard-earned money!
kingnorris:
We’ll get the usual “read the manual” or “not happening here so it must be on our end” responses…
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