Products Support > GSX Support MSFS
Sim Update 12 and GSX - BIG Improvements
virtuali:
--- Quote from: kingnorris on March 23, 2023, 10:51:13 pm ---No dice. I disabled the 3rd party Add-on in settings, removed the custom profile, customized the parking position, etc and the jetway at KLAS Flytampa just doesn’t move at all.
Worked fine before the update.
Wish I could roll it back.
--- End quote ---
As I said ( and tested, of course, see the screenshot ), Jetways at FT KLAS works perfectly fine.
The problem is not our update, otherwise they wouldn't work at all, the problem must be some conflict you have caused by another scenery. This assumes your report of having disabled KLAS from GSX replacement, which is the most likely cause of the problem but, since you said you have done that and you also said you removed a custom profile as well, it leaves the "another scenery in conflict" as the only possible reason left.
It "worked before", because in the previous version, GSX would need to use a ( very unreliable ) search method to find jetways, now it doesn't do anything like that and it just asks the sim where they are.
This means, however unreliable the old method was, it might be less exposed to scenery conflicts. Now if you have a conflict, GSX will get that as well. But using the proper Navdata is much better, because the old method has all the issues that have been clearly explained in the video so no, we are not going back, you just need to be sure you don't have conflicting sceneries.
Leccu:
Hi,
Is there something I don't understand, I already have GSX Pro, do I have to pay again to have this update?
Thanks
Luciano
virtuali:
--- Quote from: Leccu on March 30, 2023, 06:44:26 am ---Is there something I don't understand, I already have GSX Pro, do I have to pay again to have this update?
--- End quote ---
It's just a normal update that is installed automatically by running the FSDT Live Update.
Leccu:
Okay. Because I have already done it but in some paying airports the passengers keep walking out of Jetways
virtuali:
--- Quote from: Leccu on March 31, 2023, 12:31:17 am ---Okay. Because I have already done it but in some paying airports the passengers keep walking out of Jetways
--- End quote ---
Please clarify what do you mean with "walking out of Jetways".
If they are just sticking out of it, because the jetway is either too low or too high, that's a completely different issue that doesn't have anything to do with SU12, since nothing in the SU12 give any info about the location of the jetway floor or its height, so GSX by default assume a certain height, but you can customized it. This is of course explained in the manual, in the "Custom Jetway Floor heights" chapter at Page 71.
If, instead, the scenery you are referring to has non-standard jetways, like the T-shaped ones that moves only in one direction, that's not something really supported by the SU12 API, which assumes a jetway made like the default one so, some developers have devised creative ways to make it work, the info we get from the API is not enough, you can find these at ENBR, for example. To support these jetways, it will be required extra customization on the GSX airport profile, and will be included in the next update.
If, instead, the jetways looks standard, you are sure you have update GSX and you still have passengers taking completely wrong routes, it's likely your problem has been caused by Simconnect being too overloaded by other add-ons, most likely AI Traffic products that inject too many AI, exceeding the maximum number of objects in the simulation, which results GSX just not getting the data it needs from the simulator, because Simconnect communication became erratic.
So, please clarify exactly what's your case and where this happens.
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