Products Support > GSX Support MSFS
Objects missing / Pink textures and errors starting GSX
eu204:
Hi. I also have all the passengers in the 737 pink. In addition, after I checked the box in the installer, all the visual effects of the plane disappeared (contrail, hot air from the APU and engines). In Fenix 320- passenger texture is OK but all the effects disappear too.
sthienard:
--- Quote from: davidcherrie on July 27, 2024, 03:51:36 pm ---
--- Quote from: sthienard on July 27, 2024, 11:00:35 am ---Hello,
My "%APPDATA%\VIRTUALI\PackagesCache" is empty
Following the Fenix v2.2.0.232 update, my passengers seated in the aircraft are all pink.
Please tell us how to correct this problem
--- End quote ---
Turn off Seated Passengers in the FSDT Installer and then turn it back on again. You need to do this after updating aircraft / adding new liveries.
--- End quote ---
I've already done this as indicated by Fenix Installer but it doesn't solve the problem.
Art69:
--- Quote from: virtuali on August 25, 2022, 12:30:15 pm ---
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache ( if you have it )
--- End quote ---
The correct path is :C:\Users\yourname\AppData\Roaming\virtuali
frank_m:
--- Quote from: Art69 on May 31, 2025, 05:09:40 am ---The correct path is :C:\Users\yourname\AppData\Roaming\virtuali
--- End quote ---
No, the leading colon is wrong. If you are looking for the absolute path, it is
C:\Users\yourname\AppData\Roaming\VIRTUALI\PackagesCache
But
%APPDATA%\VIRTUALI\PackagesCache
is the same, and contains already the right username, so no modifications necessary from the customer. I recommend the latter.
MrSpeaker:
--- Quote from: virtuali on August 25, 2022, 12:30:15 pm ---If objects are missing or show pink textures and when you call GSX you have errors, it's because your entire gsx-world-of-jetways package hasn't been installed, most likely due to a server problem during the release day. This was indicated in the installer log but now, we updated the installer to make it more clear something bad happened during download. To this this, follows this procedure:
- Uninstall GSX, and confirm to uninstall it, not just unlink it.
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache ( if you have it )
- Reinstall GSX, it will redownload everything from scratch.
--- End quote ---
Did this exactly and I still have missing vehicles and Pink people. This all happened when I reverted back to v5.6.6 Any other suggestions.
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