Products Support > GSX Support MSFS
Couatl engine hasn't started - How to report a problem
Wraith:
Where can I find it ?
Thanks
virtuali:
--- Quote from: Wraith on August 24, 2022, 05:05:02 pm ---Menu doesn't pop up in game even after having restarted couatl.
--- End quote ---
That's because your user account in windows doesn't have permission to write on its own folder. Are you sure you are not running two copies of couatl, one that started automatically, and another one you started manually because you thought it didn't work, when it was just starting instead ?
Try to restart Windows and try again. If you still see the error, remove this folder:
%APPDATA%\Virtuali
And reinstall the FSDT Universal Installer, which is supposed to apply the right permissions there ( it should even be required, you user should always be able to write there ! )
And, your PMDG seems to be missing the aircraft.cfg.
Wraith:
So I deleted my appdata Virtuali and then reinstalled the FSDT installer. It's working fine.
Thanks you !
jonz747:
I too have the issue even though I have downloaded your addon manager file where it says coautl is not started. In addition and I don't know if its related but Coautl is telling me I have static jetways at airports which do not have static jetways. Please see attached file
virtuali:
Your log shows everything working normally and a cache regeneration that completed successfully, then you just exited the sim. When the airport cache is being regenerated, it's entirely normal you can't call GSX until it's ready.
If you restart Couatl from the Traybar, since the airport cache is there, it should start more quickly.
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