Products Support > GSX Support MSFS

Wasn't a good parking.....

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virtuali:

--- Quote from: FerrevmVnion on August 19, 2022, 10:27:12 am ---I think they have to reach me instantly because i paid for a product which has to be delivered with current version as any other software developer does, regardless if msfs or any software.
--- End quote ---

If we didn't use a caching system, instead of having paid for *maybe* getting the latest file a little later, you wouldn't be able to download *anything* like what happened to another famous developer very recently, after a big release, because without a caching system, our server wouldn't handle the load, so you would have to wait anyway to use what you paid for. Like that other big release.

FerrevmVnion:
caching old files doesnt make sense.

mseiwald:
i also dont get it why they release a product when not all the servers have not yet the current files available. Havent seen this ever before!

virtuali:

--- Quote from: FerrevmVnion on August 19, 2022, 11:51:26 am ---caching old files doesnt make sense.
--- End quote ---

I don't know what you are trying to say here. We don't obviously cache "old file". As soon we update a file, we sent a command to Cloudflare to *purge* the old file, this is obviously a completely automated process on our side, that always worked in years. But when there's a big release, with ten of thousand of new files, it just TAKES TIME.

virtuali:

--- Quote from: mseiwald on August 19, 2022, 11:52:57 am ---i also dont get it why they release a product when not all the servers have not yet the current files available. Havent seen this ever before!
--- End quote ---

No, what you saw before, many times, is a developer server going completely down for a day or two after a big release so the end result is the same, users won't be able to get what the paid for immediately, all at the same time.

And no, we cannot do what you are suggesting, because we haven't any way to check file by file ( again, the two GSX packages are about 25.000 files ), on 260 servers, which ones got what. It's all handled automatically by Cloudflare, the only thing we can do is to make a list of the new files, and order Cloudflare to purge its cache, and this is not immediate, and we can't be sure when it's done.

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