FSDreamTeam forum
December 11, 2018, 07:30:24 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Login Register  
Pages: 1 2 3 [4]
  Print  
Author Topic: JFK Version 2 UPDATE for existing JFK users  (Read 61643 times)
solo1984
Newbie
*
Posts: 6


« Reply #45 on: June 16, 2017, 04:13:44 PM »

So, what about me?.... Can you let me order the upgrade here? I can send you my proof of order
« Last Edit: June 16, 2017, 08:03:01 PM by solo1984 » Logged
jyilmaz17
Newbie
*
Posts: 7


« Reply #46 on: September 30, 2017, 01:06:16 AM »

I've been waiting on whether or not fsdt will allow me to upgrade to v2 since the store I bought v1 from no longer exist, but haven't heard for 2-3 months now. Thought I'd post here see if we get a response.
Logged
virtuali
Administrator
Hero Member
*****
Posts: 32827



WWW
« Reply #47 on: October 02, 2017, 08:57:07 AM »

Please contact support by email.
Logged

jyilmaz17
Newbie
*
Posts: 7


« Reply #48 on: October 02, 2017, 01:01:59 PM »

That is the problem I have contacted the support team via email.

jyilmaz17
Logged
virtuali
Administrator
Hero Member
*****
Posts: 32827



WWW
« Reply #49 on: October 03, 2017, 04:07:51 PM »

That is the problem I have contacted the support team via email.

As I've said, please contact support by email. This matter doesn't belong to the forum.
Logged

Rafal
Full Member
***
Posts: 111



« Reply #50 on: December 06, 2018, 12:46:09 AM »

I have finally decided to treat myself with the generous offer of 60% off upgrade from JFKv1 to JFKv2.
But my data is not recognised. Instead it says:
"The coupon entered is subject to order requirements that were not met. You may try another coupon, or proceed without entering a coupon."

I guess it may be because I bought v1 ten years ago and some data may have changed, e.g. my email address.
Unfortunately I don't remember any different data. I only know the date, the order number and the serial number.

I have contacted Esellerate support but they didn't help me solve the problem.
I have also contacted virtualisoftware by email but there is no response.

So I would like to let you know about my problem here.
Thank you very much in advance for your assistance.
Logged

i7 7700k 4.2GHz, GTX 1080Ti, Asus MAXIMUS 9 FORMULA, 32 GB RAM DDR4, WD40EFRX 4TB, SSD 850 EVO 1TB, SSD 850 EVO 250GB, LG 34UM68-P 34" ultrawide monitor, Windows 10 Pro 64-bit, Prepar3Dv4
virtuali
Administrator
Hero Member
*****
Posts: 32827



WWW
« Reply #51 on: December 06, 2018, 12:01:00 PM »

Questions about existing orders should always use support email.

However, if you bought JFK V1 more than 10 years ago (it was released in Sept. 2008, so it's possible), Esellerate likely removed the order, in a silly way to respect GPDR regulation, see here:

http://www.fsdreamteam.com/forum/index.php/topic,19559.0.html

We already complained to Esellerate about this, several times.
Logged

Rafal
Full Member
***
Posts: 111



« Reply #52 on: December 06, 2018, 01:15:45 PM »

I bought JFKv1 on the 18th of September 2008.
It was my first FSDT, second of yours after C9 Amsterdam, product (and I have most).

As I wrote in my previous post, I did use email both to Esellerate and to virtualisoftware but with no effect. This is the only reason why I decided to ask here.
So, let's cut it short in a definite answer, please: does it mean I have to pay full price for JFKv2 now?
Logged

i7 7700k 4.2GHz, GTX 1080Ti, Asus MAXIMUS 9 FORMULA, 32 GB RAM DDR4, WD40EFRX 4TB, SSD 850 EVO 1TB, SSD 850 EVO 250GB, LG 34UM68-P 34" ultrawide monitor, Windows 10 Pro 64-bit, Prepar3Dv4
virtuali
Administrator
Hero Member
*****
Posts: 32827



WWW
« Reply #53 on: December 07, 2018, 01:49:25 PM »

So, let's cut it short in a definite answer, please: does it mean I have to pay full price for JFKv2 now?

Just send an email, I'll try to fix it for you bypassing the Esellerate coupon method.
Logged

Rafal
Full Member
***
Posts: 111



« Reply #54 on: December 07, 2018, 01:58:55 PM »

Just send an email

I have just sent an email.
Thank you very much in advance for your assistance.  Smiley
Logged

i7 7700k 4.2GHz, GTX 1080Ti, Asus MAXIMUS 9 FORMULA, 32 GB RAM DDR4, WD40EFRX 4TB, SSD 850 EVO 1TB, SSD 850 EVO 250GB, LG 34UM68-P 34" ultrawide monitor, Windows 10 Pro 64-bit, Prepar3Dv4
Pages: 1 2 3 [4]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!