JFK Version 2 UPDATE for existing JFK users

[diceflo]

thanks, it sounded like an easy fix until I realized that I used an email address that I no longer use and have not remebered the password because it was a long time ago. I saved all my info when I bought it but that was not saved for the long duration for some reason. It was only recently that the email with order number "dissapeared". It was a long time ago and I did not think I would need that information ago. I remember the email address but not the password. Can you help me with this? thanks

[virtuali]

thanks, it sounded like an easy fix until I realized that I used an email address that I no longer use and have not remebered the password because it was a long time ago

The link on Esellerate page that explains what to do after an email change, included also what to do in this case:

If you do not know your order number and you no longer have access to the e-mail address you used when you ordered, please continue with this Troubleshooter and/or submit a ticket to eSellerate's Support team for assistance and let us know the e-mail address (and/or the name and product purchased) for your order.  We will be happy to look up your order and asisst you.

[diceflo]

This is getting more complicated. How do I submit a trouble ticket? there is no link and the troubleshooter does not end at a support ticket but at the end of searching. I can't get my order number sent to me because I don't use that email anymore and have no access to it. To change email address I need the old password which I don't have. It's just going around in circles.

[virtuali]

How do I submit a trouble ticket? there is no link and the troubleshooter does not end at a support ticket but at the end of searching.

Use the Esellerate support address:

support@esellerate.net

OR

shopper@esellerate.net

OR

Send me your old email (in private!) and we can fix your order for you.

[diceflo]

Thank you so much for your help. I contacted the correct department and they fixed it for me, great customer service and now I can use the new product and save some money!