What I actually asked was, "Does anyone from product support actually monitor these forums?", which is not the same as you are accusing me of doing
It sounds exactly the same, and the tone wasn't friendly at all, clearly implying that support was lacking, which is obviously not true.
I would argue that waiting six days+ for support on a product suggests that there is not much monitoring going on
It's NOT "6+ days", because you posted at 10 PM of a Friday night (*our* time), and got a reply 4 business days later which yes, it's not usual for us, because we usually reply in hours, but it's quite normal time. Yes, we usually reply on weekends and even late in the night, and everybody here will surely confirm this, but you can't *demand* to get uninterrupted 24/7 support.
SOMETIMES message might be missed initially, which doesn't obviously mean we don't monitor forums, which is obvious just be looking at other threads, which is what you are supposed to do in the first place before posting, and you said you have...
Frankly, I find your tone disappointing, especially to a paying customer. If your stuff was freeware I wouldn't be so worried, but I've paid hard cash for your software and expect some sort of respect when you communicate with me.
I found your allusion to the fact we might not monitor the forum, to have a disappointing tone so, you set the stage for the rest of the discussion.
Besides, have you TRIED doing what was suggested ? What was the result ?