Missing Buildings

[phenocom]

I followed your instructions to the letter including in addition turning off the Windows Firewall and still I have no Couatl or buildings showing.

[phenocom]

Lets cancel my last comment I found out by reading the last exception report on my antivirus that it was indeed couatl.exe which was being blocked. I made sure that Web threats was turned off and now everything is fine: couatl shows up and all the bldgs are there!!

Thank you very much for your quick response and support.

Dave

[AFavors]

Hello all,

How do you un-install the sceneries? I can't install the standalone manager if with my real-time protection turned off! I'm using Microsoft essentials. I've turned the realtime protection off and excluded the 2 files mentioned. and still i can't install the standalone manager. and don't know how else to uninstall the sceneries? a little help would be more than greatly appreciated, as I too am have this same problem with missing buildings and no couatl file in the addon manager. I have the vistamare but no couatl

Thanks in advance,
Aaron

[virtuali]

How do you un-install the sceneries

From the Windows Control Panel, with the "Add/Remove Programs" section, like any other Windows program out there.

I can't install the standalone manager if with my real-time protection turned off! I'm using Microsoft essentials.

We use Microsoft Security Essentials too, and the Addon Manager installation works without turning it off anything. Why you think it's the antivirus preventing the installation ? Have you seen a message from it ?

and no couatl file in the addon manager.

You are not supposed to have a couatl file in the Addon Manager, you should have a "Couatl powered product" MENU under the "Addons" MENU in FSX.

Please, follow the following, to the letter

- Uninstall the scenery. Reply YES when asked if you want to remove the Addon Manager and the Couatl Engine. Reply YES to both questions.

- TURN OFF your antivirus. Don't just exit from its interface, but turn off the real time protection. Actual wording changes between products, however, it's the option to scan every file that gets open in real time, without user intervention.

- Reinstall the scenery with the Antivirus TURNED OFF. Don't launch FSX yet.

- Install the Stand-Alone Addon Manager for FSX. Don't launch FSX yet.

- Configure the antivirus to exclude the following files from scanning:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\couatl.exe

YourFSXFolder it's usually C:\Program Files\Microsoft Games\Microsoft Flight Simulator X, if you installed it in the default folder.

- Now you can turn the antivirus back on, and launch FSX.

- Check you are seeing BOTH the "Addon Manager" menu AND the "Couatl powered products" menu under the "Addons" menu.

[AFavors]

I've deleted every scenary as well as the add-on managers and answered yes to every question.
I've totally disabled MS Essentials
I've excluded from scanning the files mentioned
and in the process of re-installing scenaries I get an error message from "C:ProgramFiles/Microsoftgames?MicrosoftFlightSimulatorX/fsdreamteam/couatl/alut.dll"

Saying that:
"An error occured while trying to replace the existing file:
DeleteFile failed; code5.
Access is denied."

And it gives me three options: Abort, Retry, or Ignore


Am I supposed to delete these items from the pc registry as well?
And am I gonna have to repurchase all these scenaries?

[virtuali]

Saying that:
"An error occured while trying to replace the existing file:
DeleteFile failed; code5.
Access is denied."

And it gives me three options: Abort, Retry, or Ignore

This error is caused because FSX was still running when you ran the installer, because you ran it too quickly without giving it enough time to close properly, a Windows reboot will surely fix that.

Am I supposed to delete these items from the pc registry as well?

Surely not, nobody told you to do that. I clearly listed a precise sequence of operation to do, just follow it, if there was a need to do something else, it would have been included in that sequence.

And am I gonna have to repurchase all these scenaries?

Obviously not, both because you NEVER, ever, have to "repurchase" anything, but also because your problem doesn't have anything to do with activation or registration. As explained many times on the forum, when the activation is lost for any reason, the scenery WILL NOT disappear, it will revert back to Trial mode.

Your problem is NOT the scenery is in Trial, your problem is that the software is not running for some reasons, but this should be be fixed if you follow the previous sequence to the letter.

[AFavors]

Hello again,

Thanks for all the help. All is well and fuctioning! Thanks again for all your patience.

Aaron

[TouchandGoFilms]

Rather than starting a whole new post, I will continue off this one. (ALL SCENERY IS FULLY ACTIVATED WITH PURCHASED SERIAL KEYS)

I am also having this problem, with a few minor deviations:

1.  The scenery is fully visible for the first few mins, then the buildings disappear.
-- Without a message saying "the trial ended" (PS: My scenery is registered.)

2.  This happens with ALL my scenery, and I have all of your products (except Hawaii Volume 2, and Geneva.)

I have followed all your steps listed to the OP, with no avail.  I see both menus. (Addon Mangr. and Couatl)

What should my next steps be?

[virtuali]

I have followed all your steps listed to the OP, with no avail.  I see both menus. (Addon Mangr. and Couatl)

Are you sure you are using the current version of the Addon Manager (2.8.0.6). If not sure, download the Stand-Alone Addon Manager installer now and install it, without doing anything else.

[TouchandGoFilms]

Awesome!  Updating the addon manager did the trick!  Thanks a million! 

PS:  Have you been getting my PM's?  I seem to be having trouble with sending PMs as nobody is getting them

[virtuali]

PS:  Have you been getting my PM's?  I seem to be having trouble with sending PMs as nobody is getting them

Sorry, no. I'm receiving PM from others, though...

[TouchandGoFilms]

Hm, Strange.  I sent it again, hopefully it went though!  Thanks for your help!