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Author Topic: FsDreamTeam introduces user controlled Deactivation  (Read 9927 times)
virtuali
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« Reply #30 on: January 03, 2012, 09:37:31 AM »

To use the Deactivate feature, you need to be on the old computer, when the scenery is active. Doing this, will remove the activation on the old computer, so your available activations will increase by 1 and the scenery will go back in Trial mode on the old computer.

After you install the new computer, activate the scenery normally, this will use 1 activation so, if you use the Deactivate feature, you can change your system without consuming any activations.

It's very similar to the system iTunes use: you have 5 activations there (we give 6...), and you can deactivate a system before upgrading it, selling it, dispose of it, to reclaim its activation.
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Umberto Colapicchioni
http://www.virtualisoftware.com
GerardWay
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« Reply #31 on: January 04, 2012, 12:45:16 PM »

To use the Deactivate feature, you need to be on the old computer, when the scenery is active. Doing this, will remove the activation on the old computer, so your available activations will increase by 1 and the scenery will go back in Trial mode on the old computer.

After you install the new computer, activate the scenery normally, this will use 1 activation so, if you use the Deactivate feature, you can change your system without consuming any activations.

It's very similar to the system iTunes use: you have 5 activations there (we give 6...), and you can deactivate a system before upgrading it, selling it, dispose of it, to reclaim its activation.
Thanks for a definite answer!
And if I have a crash to windows ( or hard disk)? What to do in this case?
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virtuali
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« Reply #32 on: January 04, 2012, 02:18:12 PM »

And if I have a crash to windows ( or hard disk)? What to do in this case?

Reinstalling Windows requires reactivation but, it's not certain if will count as a new activation, I guess it's different if you just reformat your old hard drive or you buy a new one.

Crashes are one reason we provide 6 activations to begin with. On an ideal world with no crashes or hardware failures, we could give just 1 activation, because with the deactivate feature it should be enough for 1 user, maybe 2 for a 2nd PC, and that's it.

And of course, those 6 activations are not for the life of the product, don't forget that, if more than 90 days passed since the last time you have been granted an activation, you'll be automatically reactivated anyway even if you used all the 6 activations, because the oldest one will be reclaimed without the need to deactivate yourself.

And, of course, you can always contact us asking for a manual reactivation, even if you consumed all your 6 and even if less than 90 days have passed from the last activation.

It's really not possible being in a situation you can't use the product with our method, users mistakenly think it's "complex", but only because it has a lot of backup and safety features built in.
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Umberto Colapicchioni
http://www.virtualisoftware.com
GerardWay
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« Reply #33 on: January 04, 2012, 02:48:41 PM »

Thanks big!
I wait for new scenery Roll Eyes.
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tompie
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« Reply #34 on: February 28, 2012, 09:47:35 AM »

Hi Virtuali, don't know if this is the right section for my question. But I would like to have your advise before doing anything like reactivation.
Since last night I get the "mismatch machine error 25007" when starting up FS9.1  This is for all the sceneries I bought from FSDT except KLAX. Funny detail, it also asks for the Cloud 9 reactivation of EHAM and KLAX, while no longer installed for a long time. Of course I spelled the forum for this error. But the point is that there was no change whatever on my hardware nor did I have a system crash. All sceneries are in the register.
1)How is this possible?
2)Should I simply re-activate all?
Thanks,
Tompie
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virtuali
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« Reply #35 on: February 28, 2012, 11:51:32 AM »

The 25007 code means there WAS an hardware change. Maybe you haven't done it yourself, but something in your system changed and reported a new hardware id for some items.

It's possible this might be caused by buggy drivers, possibly ide or sata drivers, bios acpi drivers, a bios reflash, etc. it doesn't happen under normal conditions.

However, even if you get that message and reactivate, it's not necessarily mean it will *consume* one of your activations, because the system might still recognize it as a minor update so, it's never a problem, usually.

It's absolutely normal you would get a prompt to reactivate Cloud9 products you have uninstalled. When you uninstall, your Serial Number is NOT removed from the registry, and rightly so because if it was, you would then have to reactivate every time you want to uninstall/reinstall a scenery, perhaps just for test reasons.

If you want to really uninstall and remove the Serial in the registry too, that's precisely what the deactivate function does: it will remove your Serial Number and its activation from the registry so, on top of reclaiming one activation for further use, it will not prompt to reactivate a product you removed, in case an hardware change is detected.
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Umberto Colapicchioni
http://www.virtualisoftware.com
tompie
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« Reply #36 on: February 28, 2012, 01:38:50 PM »

Thanks Umberto. However still sounds strange to me that my PC does things I am not aware of or even have no influence on.
I'll try and solve the issue.
Tompie
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