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Author Topic: Is this the right place for support?  (Read 5015 times)

louiseuk

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Is this the right place for support?
« on: April 22, 2025, 08:43:46 pm »
Just checking this is the place for support, as I opened a post that seems to have gone and my original question hasn't been acknowledged.

Thanks

Louise
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virtuali

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Re: Is this the right place for support?
« Reply #1 on: April 24, 2025, 04:26:14 pm »
Can you post a link to your question ?
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louiseuk

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Re: Is this the right place for support?
« Reply #2 on: April 26, 2025, 02:06:56 pm »
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louiseuk

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Re: Is this the right place for support?
« Reply #3 on: May 01, 2025, 08:29:56 pm »
Sorry to keep chasing, but can someone help with this issue?

https://www.fsdreamteam.com/forum/index.php/topic,33081.0.html
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virtuali

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Re: Is this the right place for support?
« Reply #4 on: May 06, 2025, 01:38:28 pm »
We'll reply as soon as we can.
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louiseuk

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Re: Is this the right place for support?
« Reply #5 on: May 17, 2025, 12:27:05 pm »
Hello - I raised this almost a month ago and I'm still waiting on any sort of response other than "we'll get back to you".
Could you please let me know what I need to do to help you fix this for me?

Louise.
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virtuali

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Re: Is this the right place for support?
« Reply #6 on: May 22, 2025, 06:42:02 pm »
I'm sorry, but we still haven't had any time to look into that issue, because we are releasing a major update to GSX. As I've said, we'll reply as soon as possible.
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louiseuk

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Re: Is this the right place for support?
« Reply #7 on: June 13, 2025, 06:16:28 pm »
Have you been able to solve this yet?
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louiseuk

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Re: Is this the right place for support?
« Reply #8 on: July 02, 2025, 08:56:54 pm »
Does anyone from support still monitor these forum posts?
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virtuali

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Re: Is this the right place for support?
« Reply #9 on: July 04, 2025, 05:32:56 pm »
I'm sorry, but we still haven't had any time to look into that issue, because we are releasing a major update to GSX. As I've said, we'll reply as soon as possible.
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louiseuk

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Re: Is this the right place for support?
« Reply #10 on: July 21, 2025, 09:40:52 pm »
This is still broken - in 2024 too, and on a new Windows installation.

Really would like this issue resolved - it's been open since April. I appreciate you are busy, but I would also like to use the scenery I have paid for.

Thanks,

Louise.
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