Author Topic: GSX menu not loading at arrival  (Read 469 times)

jgoggi

  • Full Member
  • ***
  • Posts: 169
GSX menu not loading at arrival
« on: November 29, 2022, 12:56:46 pm »
Hi,
When I arrive at the gate after a flight, I call the GSX menu but I get the "Loading GSX menu, please wait", with the loading circles at the center of the menu.
At the same time I can hear the voice saying "deboarding requested" and the pax deboard, but the jetway has not connected and the front door is closed.
Why does this happen? I usually open the GSX menu and ask for deboarding, I don't have automatic deboarding.
I have the Fenix A320 and don't have any automatic jetway activation by the Fenix or other addons, because I want GSX to handle jetway and doors.
Thanks.
« Last Edit: November 29, 2022, 12:59:11 pm by jgoggi »
James Goggi

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: GSX menu not loading at arrival
« Reply #1 on: November 29, 2022, 12:58:57 pm »
Please post your couatl.log of a session when this happens. Be sure you have logging enabled in the Troubleshooting section of the GSX Settings page.
« Last Edit: November 29, 2022, 01:19:30 pm by virtuali »

jgoggi

  • Full Member
  • ***
  • Posts: 169
Re: GSX menu not loading at arrival
« Reply #2 on: November 29, 2022, 03:41:26 pm »
Ah, I restarted couatl and I suppose the log has been overwritten. Next flight I will grasp the log as soon as I have the issue.
James Goggi