Author Topic: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!  (Read 20145 times)

Makisxenat

  • Newbie
  • *
  • Posts: 19
Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« on: February 20, 2010, 08:42:45 pm »
Hi I just installed and paid for GVA and Zurich

Every time I try to open FSX it crashes (A Fatal Error occured message comes up) HELP !!!

I run windows 7

« Last Edit: February 20, 2010, 09:02:45 pm by virtuali »

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #1 on: February 20, 2010, 09:03:17 pm »
- Have you turned OFF your antivirus when installing the scenery and/or the updated Addon Manager ?

- Have you configured your Antivirus to ignore the following files, before trying to run FSX again ?

\Your_FSX_folder\fsdreamteam\Couatl\couatl.exe
\Your_FSX_folder\bglmanx.dll

- Have you seen the question about trusting the Addon Manager when you installed the new version ?

- Have you replied YES to that question ?

- Have you done the same for Couatl ?

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #2 on: February 20, 2010, 09:35:49 pm »
yes to all

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #3 on: February 20, 2010, 10:21:38 pm »
Have you tried to reboot Windows ? Have you tried launching FSX a couple of times ? What message do you see, exactly ?

If you see the message about a module might not safe to run, just ignore it and ALLOW the module to run anyway. Eventually, retry again after a Windows reboot.

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #4 on: February 20, 2010, 10:30:33 pm »
The message that I see is: A fatal error occurred


the details are:
Files that help describe the problem
C:\Users\Me\AppData\Roaming\Microsoft\FSX\fdr.dat
C:\Users\Me\AppData\Roaming\Microsoft\FSX\dll.xml

FSX will not work..it work perfect before I spent $64 on these two beautiful sceneries

HELP

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #5 on: February 20, 2010, 10:39:34 pm »
The message that I see is: A fatal error occurred

There are not enough details on what program has crashed. You should also have something named "error signature".

Quote
FSX will not work..it work perfect before I spent $64 on these two beautiful sceneries

The reason why all our products are available in Trial version, is that you can test their compatibility with your system BEFORE purchasing them. That they are sold as Try-before-buy, is clearly indicated on our Home page, and on every Info page of every scenery.

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #6 on: February 20, 2010, 10:44:10 pm »
worked fine on trial
 

GVA was perfect...could see the AI traffic....so was Zurich

After I paid and installed the serial (Auto on GVA and manually in ZRH) that is when everything started

now the fsx crashes ....

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #7 on: February 20, 2010, 10:48:56 pm »
worked fine on trial

Quote
After I paid and installed the serial (Auto on GVA and manually in ZRH) that is when everything started

now the fsx crashes ....

Sorry, but that's just not possible. There's no difference whatsoever in the program between Trial and Full version, nothing in the program changes, at all.

If it worked fine in the Trial, than the problem is caused by something else, and the fact that happened after you purchased the sceneries, is just a coincidence.

BTW, do you have the Error Signature details about which module has crashed, as I've asked in the previous message ?

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #8 on: February 20, 2010, 10:55:43 pm »
GVA worked fine reinstalled the add on manager

rebooted twice now ZRH is working

Mille grazie

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #9 on: February 21, 2010, 10:53:26 pm »
Unfortunately same thing

FSX starts for a minute then crashes
it is definitely the add on manager because if I replace the dll.xml and the exe.xml with the before the add one ones  ones then i am fine

any suggestions?


virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #10 on: February 21, 2010, 11:18:31 pm »
it is definitely the add on manager because if I replace the dll.xml and the exe.xml with the before the add one ones  ones then i am fine

No, it's not the Addon Manager. It's something in your system that is *affecting* it.

Asking for the third time: do you have the Error Signature details about which module has crashed, as I've asked in the previous two messages ?

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #11 on: February 22, 2010, 02:59:54 pm »
I understand you asked for the third time but I get no error signature

Just says fatal error and reboots

will try it again and see

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #12 on: February 22, 2010, 03:44:04 pm »
Still fatal crash asfter fatal crash
No error message or signature is there a way to get it?

Please help I am desperate
It all started after the installtion of the beautiful scenary HELP

Makisxenat

  • Newbie
  • *
  • Posts: 19
Re: Fatal Error after installation of GVA and Zurich HELP Anybody???
« Reply #13 on: February 27, 2010, 05:21:45 pm »
Still FSX crashes
If I delete the add on manage all is well can anybody help PLEASE

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50683
    • VIRTUALI Sagl
Re: Fatal Error after installation of GVA and Zurich HELP!!!!!!!!
« Reply #14 on: February 27, 2010, 08:21:13 pm »
There's another thread, where an user was able to fix the crash, by setting FSX to run into Vista sp2 compatibility mode.