Channels to reach support

[asegm08]

What channels of support do I have to utilize to get a response?

Thank you.

[virtuali]

As explained on all the manuals, and as indicated on the "Contacts" page of this site, you should use

- The support email ( the address is indicated on the same "Contacts" page of this site ) for questions related to orders and activations. DO NOT use the forum for these questions.

- This forum, for questions about product usage

[asegm08]

Thank you sir. I’ve attempted the support email and sent three subsequent emails asking for assistance and was not answered over the course of the summer. I will forward that email chain once again.

[virtuali]

Thank you sir. I’ve attempted the support email and sent three subsequent emails asking for assistance and was not answered over the course of the summer. I will forward that email chain once again.

- You sent an email in July 31th, were you wrote you lost the KORD installer for a 2nd time, after you already got it once.

- You HAVE been replied to, JUST 5 HOURS LATER, and I told you the shared folder on Google you sent me didn't work, because you haven't provided me with write permission.

I never got any other emails from you, perhaps they might have been lost, I checked by Spam folder but couldn't find any. I only got a new email from you yesterday. In fact, I got two emails, one asking for the KORD installer, another one saying you needed the KEYW installer instead.

These two emails, of course, has already been answered this morning ( 8:03 AM MY TIME ), and there, I sent you a new kind of installer we are testing, asking for your feedback.