Author Topic: Switzerland Mesh from the MSFS shop  (Read 1527 times)

ogeva

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Switzerland Mesh from the MSFS shop
« on: July 30, 2021, 08:02:29 pm »
Hi,
I purchased the Switzerland Mesh in the in game shop.
After installation I cannot start a flight in Switzerland (tried several places, but most often LSGS).
Eventually I uninstalled it and then it works.
I asked MS for a refund, they said I should contact FSDT.
Please help with this.
I see the post above, you should see that the store version works (though I think MS should see that they only allow in the store stuff that works).

Thanks,
Oren

virtuali

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Re: Switzerland Mesh from the MSFS shop
« Reply #1 on: July 30, 2021, 08:06:24 pm »
Do you use PC or Xbox ?

ogeva

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Re: Switzerland Mesh from the MSFS shop
« Reply #2 on: July 30, 2021, 08:11:06 pm »
 I use the PC version
« Last Edit: July 30, 2021, 09:20:23 pm by ogeva »

Lonzo

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Re: Switzerland Mesh from the MSFS shop
« Reply #3 on: July 31, 2021, 09:47:31 am »
Same problem here. Let's hope they fix it!

"After installation I cannot start a flight in Switzerland. Eventually I uninstalled it and then it works."

virtuali

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Re: Switzerland Mesh from the MSFS shop
« Reply #4 on: July 31, 2021, 09:58:34 am »
I can confirm this.

Something's wrong with the Marketplace version, because if I use our version (which is exactly the same package we sent to Microsoft), it works fine. We reported it to Microsoft to check but, in the meantime, the only solution I see is contacting our support email with a proof of purchase, and we'll create a new order for free on the FSDT store, so you can uninstall the Marketplace version and install the FSDT version.

Thunderbird70

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Re: Switzerland Mesh from the MSFS shop
« Reply #5 on: July 31, 2021, 10:03:27 am »
Same Problem here, FS freezes.

virtuali

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Re: Switzerland Mesh from the MSFS shop
« Reply #6 on: July 31, 2021, 10:10:17 am »
There's no need to keep posting about this, we confirmed the problem, we already reported it to Microsoft, and we already offered a solution, while Microsoft fixes this. I'm closing the topic now, since the solution is on my previous post.