The addon <unknown> is causing the Couatl Scripting Engine to restart

[juliomrf]

Hi, I've reinstalled from zero my P3dv4 in a new ssd drive. GSX level 2 works well but when I click on "Costumize Airport Positions" the topic tittle error window shows up. I tried to reinstall gsx but it didn't work. Before the P3d reinstallation, GSX worked fine at the same airport (freeware SBBR) and aircraft (PMDG ngxu).

This the log that shows up:

couatl v3.2 (build 4289)
panic log started on Sun Jan  5 20:42:51 2020

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\parkingDialog.py", line 2149, in recreateObjects
  File ".\GSX\airportCustomization.py", line 1807, in saveCustomizations
  File ".\python27\ConfigParser.py", line 412, in write
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe1' in position 6: ordinal not in range(128)
{'Airport': 'SBBR', 'User Pos': (-15.86842797708093, -47.917946688841596, 1062.9 m, 2.50572 m, 354.9999890831679)}
Added GSX user Jetway n.1 for Gate 13

would you help me please? Thank you

[virtuali]

What is your Windows language ? What's your user name in Windows ?

[juliomrf]

Windows language is portuguese. My user name is Julio. Windows version is 10 pro 64bits

[virtuali]

Please enable Logging using the "Troubleshooting" section of the "GSX Settings" menu. Choose "Restart Couatl" at that same airport, then exit and post your Couatl.LOG file found here:

%APPDATA%\Virtuali\Couatl.LOG

Don't post the whole file, but ZIP it and Attach it to a message.

[juliomrf]

there is the file

thank you a lot

[juliomrf]

any advice???

[virtuali]

We are still looking into it. The problem is surely caused by the non-Ascii name of the folder you keep your sceneries, but we should fix it from our side.

[juliomrf]

no problem sr. I will wait....thank you

[juliomrf]

hi...have you found the solution?