Activation on 2 computers connected via Wide View in a Homecockpit

[PapaAlfa]

Hello fsdt-team,

I want to install Charlotte KLCT on 2 computers in my P3Dv4 Homecockpit, connected via Wide View. But the activation key seems to accept only one activation.
How can I activate Charlotte KLCT also on the 2nd computer?

Thank you for your support.

Detlef

[virtuali]

You have 5 activation for each key so, there's no reason yours wouldn't be accepted, unless you already used for other previous installs, so you'll have to deactivate the extra ones on the Self-Help site, indicated in the FAQ page of our site.

[PapaAlfa]

When checking my license, it confirms that I can install the airport only once and on one computer.
I tried again, but I still cannot activate the 2nd computer.

What to do?

Detlef

[virtuali]

When checking my license, it confirms that I can install the airport only once and on one computer. I tried again, but I still cannot activate the 2nd computer.

Try to retrieve the Serial Number using the "email license" option, and be sure you are using that one.

[PapaAlfa]

I tried the email activation. But I got only my GSX activation keys.  Charlotte was not included.  I bought the airport at Simmarket. 
What do do now?

Detlef

[virtuali]

Charlotte was not included.  I bought the airport at Simmarket. 

Get the serial number from your Simmarket account.

[PapaAlfa]

Don't understand your advice.  The Activation key is still the same and only allows installation on one computer.
According to my understanding it is still a fsdt key and should have the same rights as if I purchase this airport directly from fsdt.
I bought several fsdt airports from Simmarket and never had this problem.

Also Simmarket states that for support I have to get in touch with the Publisher, they are not able to assist.

I really need a solution from fsdt.  Thank you.

Detlef

[virtuali]

Don't understand your advice.  The Activation key is still the same and only allows installation on one computer.

Are you sure it's the same ? The issue is, you are reporting this in the wrong way, on the forum, so we can't help you much here, since you would have to share that serial number.

As discussed so many times on the forum and of course as explained in all our documentation, when discussing orders and activations, you should always use the support EMAIL, not the forum.