Installation Problem

[neptune24]

Hi Guys,

Order number: STxxxxx

Please tell me what I have done wrong. I bought CYVR this afternoon and the coupon worked. I went straight to buy, as I knew I wanted it.  Of course it told me that I needed the GSX Level 2 Expansion first. I thought I saw a notice that it was free to use with the scenery (perhaps this is my error). I downloaded and installed GSX version 2.5.0.11. After that I tried to complete the CYVR installation. I successfully completed the installation - but did not get any indication how I could enter my registration serial number.  I took off and was on the downwind leg when all the buildings disappeared! OK: 1/ Do I need to purchase GSX 2 ? If so - how do I do it? Does this need to be completed prior to my trying to register for CYVR?

How do I get the CYVR  to allow me to provide my purchase info?

Please just tell me what steps that I need to take now to get everything to work.

Regards,

William Mackay

ps: Great looking scenery (for the couple of minutes that I saw it)

[virtuali]

How do I get the CYVR  to allow me to provide my purchase info?

Quoting from the purchase receipt you received by email:

The download link for your product is on our Web site, under the Products page

Download and Install the Trial version
Launch Flight sim
Use the "Register Serial" function of the "Addon Manager" menu to activate your Serial Number, as shown below

[neptune24]

Thanks for the response. I was not clear enough in my description. Without previously downloading the temporary version, I selected BUY on the FSDT site, and successfully purchased and paid for CYVR, I subsequently downloaded CYVR. I will do as you recommend and go into the Addon Manager (where ever that is) and select Buy. Will that not have me pay for CYVR again?

William

[neptune24]

I understand what you want me to do, but I am unable to locate the Addon Manager within the game (it is installed). Please tell me how to find it/open it.

William

[virtuali]

It's under the "Addons" menu of the sim.

[neptune24]

I have done as you advised. I select:
1/FSDream Team (preselected)
2/Vancouver (preselected)
3/Register Serial (button)
4/ CAREFULLY type in serial number (from my email and matched on my Virtuali Invoice)
5/ CAREFULLY double check the data in the entry line
6/ Press the "OK" button
7/ Screen returns to CYVR scenery
8/ Select "Add-ons" (in the upper toolbar) again
9/ Select "Addon Manager"
10/ Vancouver CYVR"
11/ "Product installed in trial mode" is still listed
I see "Error". "An unexpected eSellerate error has occurred on ... The eSellerate team has been notified of this error.
12/ I have now repeated this sequence 4 separate times - with the same result/ HELP Please!

[virtuali]

I see "Error". "An unexpected eSellerate error has occurred on ... The eSellerate team has been notified of this error.

This looks like a problem that happened a while ago, and it was totally unrelated to our software, and was an issue of Esellerate activation servers. However, you should have been offered the ability to try a manual activation over the web, have you tried that ?

[neptune24]

Got it last night. Manually activated, WORKS NOW, and is no longer listed as a trial. FIXED! Where is the manual located?

William 

[Dave_YVR]

Where is the manual located?
 

Look in your FSDT Addon Manager\Fsdreamteam\CYVR folder.

[neptune24]

I have searched my computer for this location. No manual. With the problem I had finally getting CYVR installed - it appears that I did not get the manual. FSDT: how can I get a manual?

Thanks for the response Dave,

William

[virtuali]

it appears that I did not get the manual. FSDT: how can I get a manual?

I can only confirm the previous answer, the manual is here:

Addon Manager\Fsdreamteam\CYVR\CYVR_manual.pdf

"Addon Manager" is whatever you chose when installing. By default is C:\Program Files (x86)\Addon Manager