Application Hang after installing GSX2 **SOLVED**

[glw03]

Installed GSX2 yesterday but I cannot complete any flight using standard aircraft.  The sim freezes up after about 20 minutes or so and I have to exit the application.  Additional it seems to take longer than usual to load sceneries or aircraft.  Did not have this problem previously.  I got the message to check these files for more information, but I don't know what to look for;
  C:\Users\Garry\AppData\Local\Temp\WER9DB9.tmp.appcompat.txt
  C:\Users\Garry\AppData\Local\Temp\WERA430.tmp.WERInternalMetadata.xml
  C:\Users\Garry\AppData\Local\Temp\WERB022.tmp.hdmp
  C:\Users\Garry\AppData\Local\Temp\WERBE75.tmp.xml
This is my system;
Summary
      Operating System
         Windows 7 Professional 64-bit SP1
      CPU
         Intel Core i5 4460 @ 3.20GHz   37 °C
         Haswell 22nm Technology
      RAM
         8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
      Motherboard
         Dell Inc. 0KWVT8 (CPU 1)   28 °C
      Graphics
         HP W2072a (1600x900@60Hz)
         1023MB NVIDIA GeForce GT 720 (NVIDIA)   39 °C
      Storage
         931GB ATA ST1000DM003-1ER1 SCSI Disk Device (SATA )   31 °C
         465GB TOSHIBA External USB 3.0 USB Device (USB (SATA) )
      Optical Drives
         HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device
      Audio
         Realtek High Definition Audio
Operating System
   Windows 7 Professional 64-bit SP1
   Computer type: Desktop
   Installation Date: 6/29/2015 3:03:10 PM
   Serial Number: 32KD2-K9CTF-M3DJT-4J3WC-733WD
      Windows Security Center
         User Account Control (UAC)   Disabled
      Windows Update
         AutoUpdate   Download Automatically and Install at Set Scheduled time
         Schedule Frequency   Every Day
         Schedule Time   3:00 AM
      Windows Defender
         Windows Defender   Disabled
      Firewall
         Firewall   Enabled
         Display Name   Norton Security
      Antivirus
            Norton Security
               Antivirus   Enabled
               Virus Signature Database   Up to date
            Malwarebytes
               Antivirus   Enabled
               Virus Signature Database   Up to date
      .NET Frameworks installed
         v4.7 Full
         v4.7 Client
         v3.5 SP1
         v3.0 SP2
         v2.0 SP2
      Internet Explorer
         Version   11.0.9600.19100
      PowerShell

[virtuali]

Do you have some error in the Event viewer ?

The Application log should contains something related to the simulator ( which you called "the sim" or "the application", which doesn't help us in any way understanding which one of the 5 supported simulators you are using ), that's the only report that might be useful to see what crashed, and if it has any relationship with our software.

[glw03]

Hope this helps

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-09-09T17:06:20.000000000Z" />
  <EventRecordID>198995</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Garry-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>fsx.exe</Data>
  <Data>10.0.61472.0</Data>
  <Data>475e17d3</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.24214</Data>
  <Data>5b626f7c</Data>
  <Data>c0000005</Data>
  <Data>000375bb</Data>
  <Data>24e8</Data>
  <Data>01d448557cfd2c88</Data>
  <Data>C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe</Data>
  <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
  <Data>ab6fd28a-b452-11e8-964e-acd1b8cc8142</Data>
  </EventData>
  </Event>
Another
 <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Hang" />
  <EventID Qualifiers="0">1002</EventID>
  <Level>2</Level>
  <Task>101</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-09-09T15:41:13.000000000Z" />
  <EventRecordID>198987</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Garry-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>fsx.exe</Data>
  <Data>10.0.61472.0</Data>
  <Data>1d3c</Data>
  <Data>01d4484fd8a7d5c6</Data>
  <Data>100</Data>
  <Data>C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe</Data>
  <Data />
  <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
  </Event>
And this one
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-09-09T11:45:26.000000000Z" />
  <EventRecordID>198970</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Garry-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>SimObjectDisplayEngine.exe</Data>
  <Data>1.6.3.0</Data>
  <Data>5b0e6583</Data>
  <Data>unknown</Data>
  <Data>0.0.0.0</Data>
  <Data>00000000</Data>
  <Data>c0000005</Data>
  <Data>4b435553</Data>
  <Data>1acc</Data>
  <Data>01d4482cae1175f7</Data>
  <Data>C:\Program Files (x86)\12bPilot\SODE\SimObjectDisplayEngine.exe</Data>
  <Data>unknown</Data>
  <Data>d7448037-b425-11e8-964e-acd1b8cc8142</Data>
  </EventData>
  </Event>

[virtuali]

So, it was SODE the crashed, not GSX. You say "after 20 minutes". What does it mean ? 20 minutes into a flight ? Or just 20 minutes on the airport ?

[glw03]

I would takeoff from an airport and after approximately 20 minutes of flying FSX would just freeze up, you can still hear the engine sound and the screen looks like you are flying except the clock stops and I cannot use the mouse.  Sometimes it would startup again if I just left it alone for awhile, maybe 3 or 4 minutes.  Other times I have to open task manager and force a close.

[virtuali]

As the log shows, it was SODE which crashed. GSX doesn't do anything if you are flying.

Try the SODE Platform manager: there's an option to see the log, maybe you'll find something there that might explain the crash.

[glw03]

I did a reinstall (repair) to the SODE but it did not have any impact. I downloaded updates from Windows, loaded FSX and ran the program without using Active Sky Next.  The entire flight went well with no issues whatsoever.  Next time I fly, I will load Active Sky Next and see if that makes a difference, but for now everything looks good including the GSX update!