Author Topic: Installation questions  (Read 5064 times)

zhensanmao

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Installation questions
« on: May 04, 2018, 07:58:41 am »
Order Confirmation: Order XXXXXXXXXXXX


After the installation is activated, no buildings appear, and the restart is repeated many times.



 Drawing
« Last Edit: May 04, 2018, 09:24:53 am by virtuali »

virtuali

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Re: Installation questions
« Reply #1 on: May 04, 2018, 09:27:00 am »
DO NOT disclose your Order Number in public!!

Have you installed GSX ? All our recent sceneries, which used SODE jetways (KMEM, KIAH, KCLT and KSDF), all require GSX to be installer, which of course it's free to use even if not purchased, at all FSDT airport.

zhensanmao

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Re: Installation questions
« Reply #2 on: May 04, 2018, 02:18:58 pm »
DO NOT disclose your Order Number in public!!

Have you installed GSX ? All our recent sceneries, which used SODE jetways (KMEM, KIAH, KCLT and KSDF), all require GSX to be installer, which of course it's free to use even if not purchased, at all FSDT airport.



I have installed a genuine GSX, other purchased genuine airport. Such as: KJFK, KLAX, KIAD, KORD, PHNL are normal

virtuali

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Re: Installation questions
« Reply #3 on: May 04, 2018, 03:26:23 pm »
I have installed a genuine GSX, other purchased genuine airport. Such as: KJFK, KLAX, KIAD, KORD, PHNL are normal

If all other sceneries are working, it means the software is installed correctly so, the only possible explanation, is that you haven't installed KIAH or GSX, or you haven't installed the current version.

zhensanmao

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Re: Installation questions
« Reply #4 on: May 05, 2018, 04:42:09 am »
I have installed a genuine GSX, other purchased genuine airport. Such as: KJFK, KLAX, KIAD, KORD, PHNL are normal

If all other sceneries are working, it means the software is installed correctly so, the only possible explanation, is that you haven't installed KIAH or GSX, or you haven't installed the current version.

It is already installed, and it is the latest version, By the way, is it refundable?

zhensanmao

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Re: Installation questions
« Reply #5 on: May 06, 2018, 05:55:05 am »
I have installed a genuine GSX, other purchased genuine airport. Such as: KJFK, KLAX, KIAD, KORD, PHNL are normal

If all other sceneries are working, it means the software is installed correctly so, the only possible explanation, is that you haven't installed KIAH or GSX, or you haven't installed the current version.

It is already installed, and it is the latest version, By the way, is it refundable?

Or not, can I refund?


virtuali

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Re: Installation questions
« Reply #6 on: May 07, 2018, 10:18:14 am »
You cannot obviously get a refund, since all our products are available in Trial version, and this is clearly indicated in the EULA you must have accepted, otherwise the purchase wouldn't complete.

However, not having any right to a refund, doesn't mean you cannot be supported. Again, are you SURE you are using the latest version of GSX and the latest version of KIAH ? Are you SURE you have installed the latest version of KIAH ?

zhensanmao

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Re: Installation questions
« Reply #7 on: May 09, 2018, 01:42:15 pm »
You cannot obviously get a refund, since all our products are available in Trial version, and this is clearly indicated in the EULA you must have accepted, otherwise the purchase wouldn't complete.

However, not having any right to a refund, doesn't mean you cannot be supported. Again, are you SURE you are using the latest version of GSX and the latest version of KIAH ? Are you SURE you have installed the latest version of KIAH ?


of course

virtuali

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Re: Installation questions
« Reply #8 on: May 09, 2018, 01:52:05 pm »
Look for a similar thread in this same forum. An user was sure he had the latest version of KIAH, but he forgot to have created a dontupdate file, which will prevent our updater to ever update the scenery.

And, be sure you don't have any conflicting AFCAD for KIAH.

If you have:

- the GSX and SODE menus visible

AND

- KIAH listed as installed and active in the Addon Manger


AND

- The current version of KIAH

If all of these are true, then everything related to our software is properly installed and running, and if you don't see the scenery, it's nothing related to it, so it must be something external.