Author Topic: Jetway Does Not Reach the Aircraft Door and Error Report  (Read 2482 times)

kmanning

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Jetway Does Not Reach the Aircraft Door and Error Report
« on: July 06, 2017, 11:36:50 pm »
I landed at JFK International and parked at Terminal 8, gate 4, which is American Airlines, and was flying the PMDG 737-800. When I called for the Jetway in GSX, the jetway would not move far enough to reach the aircraft door. Even the jetway itself is not long enough to reach the door of the aircraft. A screenshot is in the attachment. I think I made the picture a little too small.

Here's the error report I received:

couatl v3.2 (build 3829)
panic log started on Wed Jul  5 23:49:53 2017

problem raised by addon <unknown>
Traceback (most recent call last):
File "couatl\GSX\airportCustomization.py", line 466, in recreateStaticJetway
AttributeError: 'Jetway' object has no attribute 'rootRotation'
{'Airport': 'KJFK', 'Requested assistance services at': 'Concourse B|Gate 4', 'Requested parking services to': 'Terminal 8|Gate 4 (FSX name: Gate 804)', 'User Pos': (40.64745839685201, -73.79424825310706, 6.66357 m, 2.55118 m, 150.89999389648435)}


I got this error report when I was trying to see if I could make adjustments for the jetway, but apparently, that can't be done. So, I clicked the Reset button and that's when I got the error log.

Ken.
« Last Edit: July 06, 2017, 11:39:01 pm by kmanning »

virtuali

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Re: Jetway Does Not Reach the Aircraft Door and Error Report
« Reply #1 on: July 07, 2017, 10:58:35 am »
JFK uses standard FSX jetways, which are known to have bugs so, there's not much you can do to fix it, other than waiting for an update that will feature SODE jetways.

We'll check about the error message, which is a different issue, and shouldn't happen.