Hello. I really have enjoyed your products, both the airports (I have ORD, LAX, DFW, HNL, and FLL), and I really enjoyed GSX as it added a more immersive feel to the airline flights. I mostly fly my simulator a couple times a week on the weekend.
About two months ago I started getting crashes to desktop, no error message, the sim would just stop, then the little blue circle, and it would freeze until I go to task manager and end it. I had installed the latest version of my Traffic X so I thought that might be the culprit, but that was so complicated I decided to bite the bullet and do a clean reinstall of FSX which hadn’t been done since I got the computer about 5 years ago. With the add ons that was a solid two weekends of work. My
traffic X was the first put back and it caused no problems. Then various airports, the genesis World mesh (which excludes North America), with your airports and GSX coming last.
The crashes started again after your GSX was installed. I read the forums and looked for problems like mine, and found sometimes bad installs were the culprit, so I reinstalled everything from FS Dream Team, being sure my virus protection was off. That worked for a while, I would get occasional crashes, but not frequent so tolerable (maybe once every 5 flights or so).
I save my flights periodically for this reason. Today I got ready to take a flight and there was no GSX installed (this happens occasionally, where GSX will just uninstall itself, not sure why (about once every 10 flights or so). Usually I reinstall (again with virus scan off) no problem. This time something different happened, a new dialogue box appeared wanting to install SODE (don’t know what that is, hadn’t seen before, I declined). After all else installed it still crashed frequently. I reinstalled. Same thing (though no SODE box this time). I then used windows backup-restore to restore my machine to yesterday, and tried again. After the restoration GSX was still there and active (though as mentioned this morning it was gone, so maybe it was put back in the restoration). It still crashed. I reinstalled GSX and this time got the SODE box, and accepted it this time. Still crashed. I then reinstalled the Add on manager, and tried starting a fresh flight instead of my saved flight. Crashed again.
I’m afraid GSX has made my machine un-ustable. Not sure why it changed in the last update, but something went wrong. I’ve echoed some of the things others have said in your forum, your update manager just has the potential to make things worse. I used the GSX product for a couple years with no problem and I really liked it, but the problems I had this year means I am ready to live without it because it crashes my machine. I really didn’t have the time to do that reinstall of flight sim, or all the time I spent today trying to get the thing to work. In my busy life I can give just a few hours to simulator on the weekend, and I can’t spend days fixing the broken programs.
So please make a version that is less dependent on the updater, and less likely to be fouled by the virus scan software. I know you guys meant to have a product that is easy to update and kept getting better, but it didn’t work for lots of folks and I think we need something simpler and less prone to problems.
As I started to write this note my virus scan reactivated (I had it disables for an hour) and said it quarantined Bglmanx.dll as a Tojan. I’m going to restore as an approved file in my virus scan that and try again. If that doesn’t work I’m going to try another system restore, then I would like to try an uninstall of GSX. I have already disabled it but that didn’t uninstall it. I didn’t find an uninstaller in the folder, but in the main FSX folder it looks like there might be one (it is not labeled GSX but it has your logo and it looks like an uninstaller, can I just run this to uninstall or is there a problem with that? If it isn’t GSX but is the add on manager, will any of the airports work without the add on manager? If all else fails I will have to do another reinstall of FSX and exclude GSX. I hope you guys can save me from that.
Here is my system specs and a few of the crash logs.:
Windows 7 home premium
Intel i7-2700K @3.5 GHZ 64 Bit Operating System, 16 GB RAM
Nivida GeForce GTX 580
Microsoft Flight Simulator X Gold DVD
FUSIP 4.6a unregistered
During these crashes I was flying the stock Microsoft 737 with no weather or other environment add ons other than genesis mesh, flying towards but still 100 miles away from Aerosoft Mega airport Heathrow.
Other changes to the computer prior to these crashes, installed a fitbit wireless adaptor and related software, and installed a new usb keyboard with drivers.
CRASH LOGS
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-08-21T14:20:18.000000000Z
EventRecordID 158599
Channel Application
Computer Kevin-PC
Security
- EventData
couatl.exe
3.1.0.3527
57923ce0
unknown
0.0.0.0
00000000
c0000005
7ebd001c
ac0
01d1fbb7244355b4
F:\FSX DVD 2016\fsdreamteam\couatl\couatl.exe
unknown
62b9f9f2-67aa-11e6-95e0-bc5ff41c01a6
- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-08-21T14:20:19.000000000Z
EventRecordID 158600
Channel Application
Computer Kevin-PC
Security
- EventData
925734132
25
APPCRASH
Not available
0
couatl.exe
3.1.0.3527
57923ce0
StackHash_0a9e
0.0.0.0
00000000
c0000005
7ebd001c
C:\Users\Kevin\AppData\Local\Temp\WER4A1A.tmp.WERInternalMetadata.xml
C:\Users\Kevin\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_couatl.exe_f25e13dbd136e633d537a9eb04552c4d13fdfa5_03cf4db2
0
62b9f9f2-67aa-11e6-95e0-bc5ff41c01a6
0
- System
- Provider
[ Name] Application Hang
- EventID 1002
[ Qualifiers] 0
Level 2
Task 101
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-08-21T15:07:25.000000000Z
EventRecordID 158613
Channel Application
Computer Kevin-PC
Security
- EventData
fsx.exe
10.0.61637.0
111c
01d1fbb92fdc4b1b
249
F:\FSX DVD 2016\fsx.exe
f42b86d9-67b0-11e6-95e0-bc5ff41c01a6
55006E006B006E006F0077006E0000000000
--------------------------------------------------------------------------------
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Thank You,
Kevin
