GSX-KIAH-PMDG 777-200LR Couatl Script Stops Working **SOLVED**

[mortonrb]

I have just purchased the PMDG B777-200.   When I am at FSDT KIAH, any Gate or Parking location, example Parking 23 and E21, when I select fuel truck, all the vehicles appear, and then I get
Couatl Script Engine has  stopped working.    I have tried it on default KSEA and FSDT LAX Gate 109, no problem.   There is no error log written.

Bill

[mortonrb]

I also did a short flight FSDT kdfw to kiah. Upon landing and requesting a gate from gsx, same error.

Bill

[virtuali]

I've tried the PMDG 777-200 at KIAH Gate E21 ( which cannot handle a 777 because it's too small, but I've edited it in GSX to allow it anyway ), selected refueling and no problems whatsoever, it arrived and it went away after a brief pause, without displaying the default FSX fuel loading page, which is also correct, because the airplane has its own custom loading system.

Perhaps you have a problem with settings, try to reset all your GSX preferences, by removing the following folder:

%APPDATA%\Virtuali\

Then reinstall GSX, using the current full installer. Note that, removing that folder, will result losing any customization to sceneries or airplanes you made, so you might want to *move* it to a different place, rather than removing it. If you haven't customized anything, it won't matter.

[mortonrb]

Umberto:

I deleted the folder, download latest GSX and installed.   Start KIAH with B777-200LR at Parking 23.  Still have same problem.  Screen shot attached.

[virtuali]

I deleted the folder, download latest GSX and installed.   Start KIAH with B777-200LR at Parking 23.  Still have same problem.  Screen shot attached.

As I've said, I made the same identical test, and can't replicate the crash. Try to enable logging in the Troubleshooting section of the "GSX - Settings" page, then restart FSX, go to KIAH and let it crash.

Then exit, and send me both your Couatl.LOG and Couatl.ERR files in your %APPDATA%\Virtuali folder. Don't post the files, but Zip them together and Attach them to a post, or send them by email.

[mortonrb]

Umberto

I will do that tonight after work.

[mortonrb]

Umberto:

Log file attached.  No error file generated

[mortonrb]

Umberto

I reinstalled KIAH.  Same error no error file, but log is a bit different.  Attached.

[virtuali]

I reinstalled KIAH.  Same error no error file, but log is a bit different.  Attached.

This could be important:

Airport cache not valid: got error CreateFileMapping failed because the file has size 0 (system:0), accessing C:/ProgramData/Virtuali/Couatl/files.bin

It seems that you don't have access to the GSX cache folder. Try to remove the C:/ProgramData/Virtuali/Couatl folder and try again, best if you do it after a Windows reboot.

[mortonrb]

Umberto

Tried what you recommended above.   Still get same problem.   Log attached.

[virtuali]

Your log now doesn't show ANY errors. Are you sure you don't also have a Couatl.ERR file in the same folder ?

[mortonrb]

Umberto:

There is no file named couatl.err anywhere on my pc.

I just completely uninstalled, GSX and KIAH and ensured folders were gone.

Installed GSX (Latest version)
Installed GSX Paintkit  (Latest version)
Installed KIAH  (Latest version)
Reran Stand-Alone Manager (Latest version)

Start FSX
Set GSX for Logging
Exit FSX

Start FSXPMDG B777-200LR
KIAH Parking 23

See attached

Bill

[virtuali]

Again, your Couatl.LOG doesn't show any problems and, as I've said, doing your identical test doesn't show any problems, and of course, nobody else has reported this.

You can activate the Simconnect diagnostic mode to see what's wrong with your system. Open notepad, and copy the following text:


[SimConnect]
level=errors
console=1
RedirectStdOutToConsole=1
OutputDebugString=1
; file=c:\simconnect%03u.log
; file_next_index=0
; file_max_index=9


Save the file as SIMCONNECT.INI in this folder:

Documents And Settings\YOUR LOGIN NAME\Documents\Flight Simulator X files

At the next launch of the sim, you should see a text window with diagnostic message, that should tell what's going wrong. Let me know what you are getting, so we can have an idea what's happening. Only the first 15-20 lines are important. If the scrolling goes too fast, try again and use the "Pause" key on the keyboard to read the first lines of the screen.

[mortonrb]

Umberto

Screen shot attached.   Very few lines came up.

Bill

[mortonrb]

Umberto

I took the PMDG 737 to the following FSDT airports, KFLL, KDFW, KLAS, PHOG, LSZH  no issue.  I then went to KIAH, got the scripting error.