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Author Topic: Coupon did not go through .....  (Read 4430 times)
lucvanasse
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« on: April 16, 2014, 01:23:55 AM »

Purchased version 2 with JFKUSER2013 but coupon did not register !!!!  Paypal charged full amount :-(((
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virtuali
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« Reply #1 on: April 16, 2014, 10:11:28 AM »

If you have been charged with the full amount, it means you haven't inserted the Coupon or it hasn't been accepted for some reason. Checking your orders, it shows you ALREADY used the JFKUSER2013 Coupon in November, so you already bought JFK V2 using the Upgrade discount!

The Coupon is of one-time only use, and since you already been used it, when you ordered again, you saw a message telling you that, so maybe you would remember that you already purchased JFK V2.

Contact us by email, so we can arrange an exchange or a refund.
« Last Edit: April 16, 2014, 10:15:39 AM by virtuali » Logged

lucvanasse
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« Reply #2 on: April 16, 2014, 06:33:00 PM »

I have purchased all your products unto now ... Guess it's time to bring more out !!!! LOL !!

Thank you sending an Email

LV
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Bruce Hamilton
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« Reply #3 on: April 16, 2014, 11:07:27 PM »

Good news is you have the Facebook coupon for when Houston is released.   Grin
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lucvanasse
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« Reply #4 on: April 18, 2014, 02:45:34 AM »

Did you get my Email ?

Luc Vanasse
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virtuali
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« Reply #5 on: April 19, 2014, 10:44:20 AM »

Yes, I WILL reply, don't worry.
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lucvanasse
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« Reply #6 on: April 19, 2014, 01:26:53 PM »

I have received confirmation from Paypal that the refund has come in. IT is nice to know that we are dealing with very friendly people. Not only is the product very outstanding but they are very nice to their clients.

Luc Vanasse
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