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General Category => FSDT Promotions => Topic started by: virtuali on April 27, 2013, 06:10:03 PM



Title: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 27, 2013, 06:10:03 PM
JFK Version 2 is a new product, for FSX only, that can be bought at a significant discount for existing users. The product list price it's the same (22.90 or 34.00$) as JFK V1.x, and the upgrade discount changes depending how long ago you bought JFK v1.

If you purchased JFK before Jan 1st 2013, you can upgrade JFK V2 at 60% off, by inserting the following Coupon code in the "Coupon ID" field of the ordering page:
JFKUSER

If you purchased JFK after Jan 1st 2013, you can upgrade to JFK V2 at 70% off, by inserting the following Coupon code in the "Coupon ID" field of the ordering page:
JFKUSER2013

SPECIAL Launch OFFER, Valid until May 31th

Everyone, including those that purchased JFK before 2013, can upgrade to JFK V2 at 70% discount, you will still have to insert the JFKUSER code in order to be recognized, but that code is worth 70% discount until the End of May. From June 1st, the Coupon will revert back to the standard 60% discount, so you will still be able to upgrade to JFK V2 after June, but at a slightly higher price.


Coupon usage alert

The "Coupon ID" field will NOT stay if you go back or forward during the purchasing process. This can happen if you change the billing currency, for example. If you go back/forward you HAVE to re-insert the Coupon code, otherwise no discount will be applied.

BEFORE confirming the order, you will see a final page with the final price, allowing to check if the Coupon has been accepted. PLEASE, verify it has been accepted BEFORE confirming the order. There will be no refunds if you fail to check this.

E-mail changes

The system checks the email you are using to purchase JFK V2 that must be the same of the one used to purchase JFK V1. If you changed the email in the meantime, please have a look at the Esellerate support site here for explanations how to update your email address:

http://shopper.esellerate.net/link/portal/5570/5620/Article/568/My-e-mail-address-has-changed-How-do-I-retrieve-my-order-information-serial-number



JFK v1.0 Price reduction

Starting today, JFK v1.0 price is reduced from 22.90/34$ to 17.90/24$, the product is still on sale, since it's the only version that is available for FS9. If you use FSX, we strongly suggest to buy JFK V2 instead but, even if you purchase JFK v1 now for any reason (FS9 user, system requirements, simple mistake, etc.) you can still upgrade to the V2 version, and your combined spending, thanks to the V1 price reduction, will be the same as if you bought V2 straight away.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Michael_B767_ATP on April 28, 2013, 06:16:46 PM
Hi,

Just purchased the KJFK update, had to change my email address because I moved. After purchase with the included discount (JFKUSER) code, I was charged $39.90.

How can I get this fixed?.

Thanks
Mike


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Michael_B767_ATP on April 28, 2013, 06:29:05 PM
Hi,

Looking at the receipt it looks like it selected GSX, don't know why it did that. I already purchased GSX some time ago. Here are two screen shots showing the order of KJFK v2 and my GSX receipt. I blocked out some order, registration info and mailing address.

http://www.rmfc.us/photos/FSTD1.jpg (http://www.rmfc.us/photos/FSTD1.jpg)

http://www.rmfc.us/photos/FSTD2.jpg (http://www.rmfc.us/photos/FSTD2.jpg)


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Michael_B767_ATP on April 28, 2013, 06:31:35 PM
Hello,

Why did it send me my old GSX receipt?.

Thanks
Mike


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Michael_B767_ATP on April 28, 2013, 06:51:42 PM
Hi,

Just checked my credit card and no order is being shown nor have I received any email. Maybe the order did not go through?. Still not sure why I was shown my old GSX receipt. Should I wait a day or two and repurchase if it does not appear on my credit card?.

Thanks, sorry for the trouble.
Mike


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 28, 2013, 09:14:01 PM
Just purchased the KJFK update, had to change my email address because I moved

Then you should have done the operations explained here, in this same thread:

Quote
E-mail changes

The system checks the email you are using to purchase JFK V2 that must be the same of the one used to purchase JFK V1. If you changed the email in the meantime, please have a look at the Esellerate support site here for explanations how to update your email address:

http://shopper.esellerate.net/link/portal/5570/5620/Article/568/My-e-mail-address-has-changed-How-do-I-retrieve-my-order-information-serial-number

Quote
After purchase with the included discount (JFKUSER) code, I was charged $39.90.

You can't be charged of $39.90 for JFK2, because its list price it's 34.00$, the only product we have that costs 39.90$ it's GSX, so you must have selected that one, and of course it can't accept the JFKUSER code.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 28, 2013, 09:16:55 PM
Looking at the receipt it looks like it selected GSX

That receipt is from 2012.

Quote
I already purchased GSX some time ago

That's your old receipt, in fact.

Quote
Here are two screen shots showing the order of KJFK v2 and my GSX receipt.

That screenshots only shows you were in the JFK v2 cart page, and it shows an old GSX receipt. It doesn't tell if you really completed the order for JFK, and it doesn't tell that receipt arrived as a direct consequence of that order.

I think you simply must have confused your old email as being related to your current order for JFK V2, assuming you made an order for it in the first place.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 28, 2013, 09:18:29 PM
Why did it send me my old GSX receipt?.

It surely didn't do that, unless you asked for the Order history to be resent, which seems a reasonable thing to do if you wanted to check if your JFK V2 order was processed.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 28, 2013, 09:22:37 PM
Just checked my credit card and no order is being shown nor have I received any email. Maybe the order did not go through?. Still not sure why I was shown my old GSX receipt. Should I wait a day or two and repurchase if it does not appear on my credit card?.

It seems that's the case. I've checked your orders now, and there's are no orders from you in 2013, so I guess it's should be safe to say your JFK V2 order didn't complete. The usual delay time it's 10-15 minutes, a couple of hours in the worse case, but if you still don't receive an email after that time, you can safely order again.

Not that this make any difference if you happen to order twice: we always refund double orders, there's no problem with that.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Stefano on April 28, 2013, 11:19:03 PM
It's AMAZING! I've just buy with the COUPON CODE discount! for 12 $ it's really a masterpiece!

Thanks FSDREAMTEAM!


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Michael_B767_ATP on April 29, 2013, 12:57:35 AM
Hi Umberto,

Thanks, I'll just reorder KJFK ver 2.

Sorry for the trouble.
Mike


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: richard99 on April 30, 2013, 11:15:40 PM
What a great news and offer as well.
Enthusiast user here, downloading now and ready to take out from my wallet credit card... :)
Many thanks to you Umberto and all your team.
Bye.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 01, 2013, 09:16:22 PM
Hi. I uninstalled old version of KJFK and installed new version. I then wanted to put my serial key I got from purchased receipt. But it shows like this:

"Installed but not activate"

It surely doesn't show *that*, when you insert your Serial Number, that's just the current status of a product.

When you insert your Serial Number, which is done by selecting Fsdreamteam on the left and JFK V2 on the right, and pressing the "Register Serial" button on the Addon Manager, you should see this request:

"Do you want to activate Fsdreamteam JFK V2 on this PC ?"

and after you reply YES, you will see a dialog box that asks for the Serial Number. Insert the JFK V2 serial number and let it activate. After a few seconds, you should see either a success confirmation OR some kind of error message, if you typed the serial wrong, or any other error like problems with the internet connections, etc.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: diceflo on May 05, 2013, 04:49:24 AM
Hello, I bought kjfk 1 a while back and I tried to insert the 60% coupon but it tells me that requirements were not met. What requirements are needed?, can you please advise
thank you


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 05, 2013, 01:00:00 PM
From the above message:

Quote
E-mail changes

The system checks the email you are using to purchase JFK V2 that must be the same of the one used to purchase JFK V1. If you changed the email in the meantime, please have a look at the Esellerate support site here for explanations how to update your email address:

http://shopper.esellerate.net/link/portal/5570/5620/Article/568/My-e-mail-address-has-changed-How-do-I-retrieve-my-order-information-serial-number


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: diceflo on May 05, 2013, 04:07:44 PM
thanks, it sounded like an easy fix until I realized that I used an email address that I no longer use and have not remebered the password because it was a long time ago. I saved all my info when I bought it but that was not saved for the long duration for some reason. It was only recently that the email with order number "dissapeared". It was a long time ago and I did not think I would need that information ago. I remember the email address but not the password. Can you help me with this? thanks


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 05, 2013, 05:29:04 PM
thanks, it sounded like an easy fix until I realized that I used an email address that I no longer use and have not remebered the password because it was a long time ago

The link on Esellerate page that explains what to do after an email change, included also what to do in this case:

Quote
If you do not know your order number and you no longer have access to the e-mail address you used when you ordered, please continue with this Troubleshooter and/or submit a ticket to eSellerate's Support team for assistance and let us know the e-mail address (and/or the name and product purchased) for your order.  We will be happy to look up your order and asisst you.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: diceflo on May 05, 2013, 06:52:44 PM
This is getting more complicated. How do I submit a trouble ticket? there is no link and the troubleshooter does not end at a support ticket but at the end of searching. I can't get my order number sent to me because I don't use that email anymore and have no access to it. To change email address I need the old password which I don't have. It's just going around in circles.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 05, 2013, 10:09:50 PM
How do I submit a trouble ticket? there is no link and the troubleshooter does not end at a support ticket but at the end of searching.

Use the Esellerate support address:

support@esellerate.net

OR

shopper@esellerate.net

OR

Send me your old email (in private!) and we can fix your order for you.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: diceflo on May 07, 2013, 05:21:37 AM
Thank you so much for your help. I contacted the correct department and they fixed it for me, great customer service and now I can use the new product and save some money!


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Paul J on June 10, 2013, 02:43:34 PM
Hi Umberto! Can you tell me - did the update include DX10-compliant code?

All the Best,

pj


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on June 10, 2013, 05:46:39 PM
Hi Umberto! Can you tell me - did the update include DX10-compliant code?

Yes, from V2.0 and above, JFK it's entirely DX10 compliant.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: ianj844 on June 13, 2013, 05:15:06 PM
Is the coupon code still valid?


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on June 13, 2013, 08:08:59 PM
Is the coupon code still valid?

The Coupon is always valid, the only difference now, is that it's worth 60% discount if you purchased before 2013.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jamo2oo9 on July 27, 2013, 12:39:10 AM
Is eSellerate down? I bought V2 tonight and now I can't get the activation code on their website. Keeps giving me Cannot Process Request when I click submit. The code is automatically placed in the box so it can't be the code.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on July 27, 2013, 08:54:33 AM
Is eSellerate down? I bought V2 tonight and now I can't get the activation code on their website.

Are you trying to activate using the manual activation ? That's not the normal activation method, it's just a backup to be used in case your PC is not connected to the internet.

If your PC is connected to the internet, but the manual activation appears, it's likely another program, like a firewall or an antivirus or a similar security-related product is blocking online access to FSX, so you must turn it off in order to activate.



Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jamo2oo9 on July 27, 2013, 02:09:05 PM
Is eSellerate down? I bought V2 tonight and now I can't get the activation code on their website.

Are you trying to activate using the manual activation ? That's not the normal activation method, it's just a backup to be used in case your PC is not connected to the internet.

If your PC is connected to the internet, but the manual activation appears, it's likely another program, like a firewall or an antivirus or a similar security-related product is blocking online access to FSX, so you must turn it off in order to activate.



I was activating it last night and it didn't work but now it's working. I didn't disable anything.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: spikesforu on November 02, 2013, 08:21:20 AM
I was trying to use the special code to purchase JFK v2 but i get "The usage count for the coupon entered has been exceeded. You may try another coupon, or proceed without entering a coupon." Is the code not working anymore?


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on November 02, 2013, 09:02:33 AM
Is the code not working anymore?

The Coupon surely works but, if you got that message, it means you already used it. Since it seems you used a different email to register on the forum, I can't check your orders so, you must contact support by email, giving the email you used to try to purchase JFK V2, so we can check it.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jolly_s on November 22, 2013, 06:36:37 PM
Good evening
I tried to purchase V2 using the coupon (I purchased V1 mid 2011) entered by mistake a wrong letter in the e-mail address,
amended it but  I keep getting  that the coupon has been used and cannot be reused....
Please advise.
Joel


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on November 22, 2013, 06:58:42 PM
I tried to purchase V2 using the coupon (I purchased V1 mid 2011) entered by mistake a wrong letter in the e-mail address, amended it but  I keep getting  that the coupon has been used and cannot be reused....

The problem is not that you entered your email wrong, so the Coupon has been "burned" (it doesn't happen, unless you choose to complete the order anyway without the Coupon), the system is telling you have already used the JFK V2 Upgrade Coupon because you HAVE used it months ago!

I've checked your orders, and you ordered JFK V2 back in April and correctly used the Coupon so, no need to repurchase it again now! If you lost your purchased receipt, use the procedure in our FAQ page to retrieve another copy.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jolly_s on November 22, 2013, 08:42:55 PM
Thanks mate, you are right, I forgot I purchased it, I have it, all is fine, thanks for your prompt reply  :)


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Locarno1 on November 28, 2013, 11:43:13 AM
I'm trying to enter in the Coupon code JFKUSER but it's not accepting it? Any idea?


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on November 28, 2013, 12:13:46 PM
I'm trying to enter in the Coupon code JFKUSER but it's not accepting it? Any idea?

The Coupon works, but it's likely you are using a different email to the one you used to purchase JFK originally.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Locarno1 on November 28, 2013, 12:38:45 PM
I'm trying to enter in the Coupon code JFKUSER but it's not accepting it? Any idea?

The Coupon works, but it's likely you are using a different email to the one you used to purchase JFK originally.

I see ;) will try the other ones I have


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: phantomflyer on March 13, 2014, 12:17:14 PM
Thank you FSDT - I've been a loyal customer for many years now and got my discounts no problem whatsoever. Everyone that are having problems must read the information (eg. - email address different and correct coupon code not entered) and do what they tell you or else you will be charged the full price! You can easily tell if that happened because the discount will not show when you are ready to click the confirm button!

Great products and great support.

Regards
Bill


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Roman on May 14, 2014, 12:59:49 PM
I cannot find where to put a discount coupon for JFK version 2 ? Could you advice me. Thanks Roman


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 14, 2014, 01:03:06 PM
I cannot find where to put a discount coupon for JFK version 2 ? Could you advice me. Thanks Roman

There's a Coupon ID field in both the Web page and the integrated purchase process in FSX.

Just be sure you DO NOT select "PayPal Express checkout" because, the whole point of the Express Checkout is to skip the page where you insert all your name/address, which also contains the Coupon ID field!

If you want to pay with PayPal with a Coupon, don't select the express checkout button, but go ahead normally, fill the fields with your data AND the Coupon, and then select to pay with PayPal.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Roman on May 14, 2014, 01:10:45 PM
Also I would like to buy Dallas and Vancouver togther with upgrade of JFK, any other discount on that? Thanks Roman


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on May 14, 2014, 01:24:46 PM
Also I would like to buy Dallas and Vancouver togther with upgrade of JFK, any other discount on that? Thanks Roman

There's always the Cross-Sell discount option when purchasing 2 or more products together, that's always active:

http://www.fsdreamteam.com/forum/index.php/topic,2159.0.html


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: Rafal on March 04, 2017, 11:42:19 PM
Dear Umberto,

Having bought PMDG's new 747 I thought it is time to do some long-haul flights.  :) So, I decided to fly from EDDF or EGLL to KJFK.
I have v1 of your KJFK scenery and thought I could upgrade to v2. However I see there is a significant price difference between your shop and simMarket.
The discounted price (60% off) for v2 at Esellerate (where I bought v1) is around 14 euro while at simMarket it is only 8.45.

Before I decide to buy I wanted to make sure if there is a mistake in any of these shops.
Or if there is no mistake does it mean buying at Esellerate may be more expensive for customers?

Thanks in advance for your reply.

All the best,
Rafal Haczek


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: por930 on April 11, 2017, 03:28:37 PM
Dear Umberto,

Having bought PMDG's new 747 I thought it is time to do some long-haul flights.  :) So, I decided to fly from EDDF or EGLL to KJFK.
I have v1 of your KJFK scenery and thought I could upgrade to v2. However I see there is a significant price difference between your shop and simMarket.
The discounted price (60% off) for v2 at Esellerate (where I bought v1) is around 14 euro while at simMarket it is only 8.45.

Before I decide to buy I wanted to make sure if there is a mistake in any of these shops.
Or if there is no mistake does it mean buying at Esellerate may be more expensive for customers?

Thanks in advance for your reply.

Hi Umberto, Are the comments by Rafal correct? I looked at Simmarket, and while JFK v2 is 29 euro, it offers an update for 6.87 euro. if you purchased off them. I purchased off you, so i guess I do not qualify for the Simmarket deal..

All the best,
Rafal Haczek



Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on April 18, 2017, 12:00:13 PM
Having bought PMDG's new 747 I thought it is time to do some long-haul flights.  :) So, I decided to fly from EDDF or EGLL to KJFK. I have v1 of your KJFK scenery and thought I could upgrade to v2. However I see there is a significant price difference between your shop and simMarket. The discounted price (60% off) for v2 at Esellerate (where I bought v1) is around 14 euro while at simMarket it is only 8.45.

- The discount is supposed to be 60% for users that bought JFK V1 before 2013, and 70% for users that bought it in 2013+. Since Simmarket started to carry our products in 2013, there wasn't any need for them to offer the pre-2013 discount option, since all their JFK V1 customers would surely have bought it in 2013 and beyond.

So, if you bought JFK V1 in or after 2013, you can use the 70% discount coupon code, but if you bought it before, the discount will be 60% instead.

- The Simmarket was still based on the 2013 EUR/USD quotation. We recently adjusted prices, but the JFK upgrade offer must have been left out, so we'll ask Simmarket to update it too.



Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: solo1984 on June 15, 2017, 11:57:01 PM
Hi
I've bought v1 at FsPilotShop 1 month ago, and when I try to buy V2 the price is $29....  :'(


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on June 16, 2017, 10:41:50 AM
I've bought v1 at FsPilotShop 1 month ago, and when I try to buy V2 the price is $29....  :'(

That's because they don't sell the upgrade. We'll might talk to them, since it never occurred to me they didn't had the upgrade listed.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: solo1984 on June 16, 2017, 04:13:44 PM
So, what about me?.... Can you let me order the upgrade here? I can send you my proof of order


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jyilmaz17 on September 30, 2017, 01:06:16 AM
I've been waiting on whether or not fsdt will allow me to upgrade to v2 since the store I bought v1 from no longer exist, but haven't heard for 2-3 months now. Thought I'd post here see if we get a response.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on October 02, 2017, 08:57:07 AM
Please contact support by email.


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: jyilmaz17 on October 02, 2017, 01:01:59 PM
That is the problem I have contacted the support team via email.

jyilmaz17


Title: Re: JFK Version 2 UPDATE for existing JFK users
Post by: virtuali on October 03, 2017, 04:07:51 PM
That is the problem I have contacted the support team via email.

As I've said, please contact support by email. This matter doesn't belong to the forum.