FSDreamTeam forum

Cloud9 Support => Los Angeles scenery => Topic started by: jlsullivan63 on December 23, 2011, 05:46:22 pm

Title: lax reactivation/reinstall
Post by: jlsullivan63 on December 23, 2011, 05:46:22 pm

I am unable to retrieve my product code or serial number on old email account that no longer exists.  I purchased the cloud 9 lax scenery for fs2004 awhile back.  I tried going to the esellerate site and under this circumstance they tell you to put in a support ticket.  However there is no way to put in a support ticket unless you are a commercial account.  Neither do they show an email address for me to email to.  Can you please help me retrieve my numbers for this product.  I switched to windows 7 on my systems and when I restarted fs2004 the klax scenery went into trial mode again.  thank you for your help.  Jamie

Title: Re: lax reactivation/reinstall
Post by: virtuali on December 23, 2011, 06:10:03 pm

Since we are handling support for Cloud9, you should email us giving the email address you purchased with, so we can update your order with your new email.

Title: Re: lax reactivation/reinstall
Post by: jlsullivan63 on December 24, 2011, 12:36:53 am

what is that address?  thank you

Title: Re: lax reactivation/reinstall
Post by: virtuali on December 24, 2011, 01:02:21 am

From our "Contact us" page:

http://www.fsdreamteam.com/contacts.html

Quote

To ask about your order, or activation/reactivation issues, please use email

Email link is on that page.

Title: Re: lax reactivation/reinstall
Post by: jlsullivan63 on December 24, 2011, 01:36:06 am

got it.  sent.  thank you