FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: liamr685 on September 11, 2022, 04:28:57 pm

Title: P3Dv4.5 No Animated Jetways
Post by: liamr685 on September 11, 2022, 04:28:57 pm
Chaps,

So with the latest update, GSX now recognises all stands at all my addon airports, but one issue still remains.

No animated jetways.

Out of all my sceneries, only 2 have animated jetways (UK2000 EGKK & T2G OTHH V2) Everywhere else, does not.
Even when I check SODE, SODE states there are no triggerable objects within 12km.

This is an issue that started back when the initial update was pushed that bugged GSX entirely. For me, this is the only bug remaining to be fixed.

Any ideas?

Title: Re: P3Dv4.5 No Animated Jetways
Post by: heidjer1 on September 11, 2022, 06:09:47 pm
I have the same problem. At none of my airports do the jetways work via the GSX menu.
What is the cause?
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on September 12, 2022, 01:59:41 pm
Hi Y'all,
Using GSX+GSX 2 for quite some time, however It's my first post in this forums :).
I'm satisfied with this product. Everything ran smoothly in my P3DV4.5, but yesterday I've noticed the same issue as colleagues in earlier posts.
Last flight I did, was on August 1st, but from time to time I check if everything is ok after updates and so I did yesterday, that's how I discovered this error.
After pressing "operate jetways", GSXs green bar says: operating jetways and operation is completed, but it's not visually - jetway does not move. Initially I thought, that it might be SODE, so I've checked, and there were not any updates recently.
I've tried a few airports: OMDB, EGLL, EDDF and the only way to move these jetbridges was Ctrl+J, but that's not why we've got GSX right? The curiosity is, that it worked via GSX on EPWA.
Everything worked well, when I last used it back in August.
I think it's GSXs issue and I'm looking forward for fix or help!
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on September 12, 2022, 02:49:54 pm
Out of all my sceneries, only 2 have animated jetways (UK2000 EGKK & T2G OTHH V2) Everywhere else, does not.

Do the "Everywhere else" airport ALL have SODE jetways ?
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on September 12, 2022, 04:29:48 pm
Do the "Everywhere else" airport ALL have SODE jetways ?
In my case - YES. As I mentioned, it used to work well.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: liamr685 on September 12, 2022, 06:37:44 pm
Out of all my sceneries, only 2 have animated jetways (UK2000 EGKK & T2G OTHH V2) Everywhere else, does not.

Do the "Everywhere else" airport ALL have SODE jetways ?

Yes.
And they all worked prior to the infamous update a few weeks ago,
Title: Re: P3Dv4.5 No Animated Jetways
Post by: heidjer1 on September 12, 2022, 07:32:26 pm
Before the update everything worked fine.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: dnunes on September 13, 2022, 05:26:19 pm
The same with me. Until the problems started everything would work as expected. Currently it seems that my problems only have to see with the jetways operation. My most notable situation is at Heathrow (Aerosoft scenery): As I fly for British Airways Virtual, almost 50% of my flights start or end at Heathrow. Before the problems started everything was working as expected (I mean GSX related). Now I am unable to control the jetways using the GSX commands. They will work with Ctrl+J. I have accepted this situation, hoping that sometime in the future GSX will again control my jetways... I have to say that, in many other airports, GSX will control my jetways.
But today I had a surprise: my flight was ending at Zurich (a FSDT scenery) and the jetways would not be controlable by GSX... I was surprised, as they work at my other FSDT scenery, Geneva.
I have reinstalled my Zurich scenery, have run the Live Update, but the result was exactly the same. So what should I do?

Regards,

Domingos
Title: Re: P3Dv4.5 No Animated Jetways
Post by: villaloha on September 13, 2022, 10:36:14 pm
Just landed at KORD (scenery made by FSDT) and to find deeply disappointed that ALL jetways is gone.

I left KATL with extremely limited gates that can be operated by GSX.

I did email Umberto asking for help but seems he is not interested.

Do anyone of you have older version where I can roll back so I can use GSX?

Thanks.

(FRUSTRATED pilot!!)
Title: Re: P3Dv4.5 No Animated Jetways
Post by: eldar2112 on September 14, 2022, 02:40:05 pm
Hoping to add some helpful info to this thread. I too have an issue with jetways showing up in P3D 4.5 since the update.
What I have found so far (more testing needed though):
When I start at an FSDreamteam airport, jetways are visible. When I fly to an FSDreamteam airport (only KCLT and KORD so far) the jetways are missing. If I restart Couatl, the jetways will then appear.
I'm not really sure where to start to try to resolve this. Umberto, if there is anything that I can add here that will help you, please let me know.

I would just like to add that in over a decade of using your products, this is the first time I've ever had a problem that wasn't caused by me not downloading the latest installer (not a problem anymore) of a scenery/product. The quality of FSDreamteam sceneries and GSX has earned a life long customer here.

Thank you,
Kail
Title: Re: P3Dv4.5 No Animated Jetways
Post by: dnunes on September 17, 2022, 12:23:49 pm
I am really surprised that FSDT has not yet come with a solution for this problem. Why not revert to the software state before the problems started? If it is not agreable to see that my Aerosoft Heathrow scenery does not have anymore controlable jetways, it is quite a surprise to have the same problem with Zurich, an FSDT scenery.
When is it expected to have this problem solved?

Kind Regards,

Domingos
Title: Re: P3Dv4.5 No Animated Jetways
Post by: cirurgiao on September 18, 2022, 02:41:21 pm
Hello.
1) I'm certain that FSDT is doing all that needs to be done to correct the faulty LiveUpdate but just to make a downgrade to previous LiveUpdate will be taking a step back
2) i'm not a computer expert so don't know how to create instructions to be read by softwares (I'm a surgeon btw). It's obvious (to me at least) that things aren't the same as making a sandwhich or else.
3) lets wait for the new LiveUpdate
Title: Re: P3Dv4.5 No Animated Jetways
Post by: liamr685 on September 20, 2022, 10:54:09 pm
Still find it odd GSX only animates jetways at 2 of my sceneries.

The rest, GSX recognises, but doesnt animate, and SODE doesnt see them either.

Again, all started when this update came out.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on September 22, 2022, 03:35:21 pm
Hi,
Unfortunately the issue still persists after update...
Title: Re: P3Dv4.5 No Animated Jetways
Post by: villaloha on September 22, 2022, 04:52:33 pm
Hi,
Unfortunately the issue still persists after update...

+1
Title: Re: P3Dv4.5 No Animated Jetways
Post by: liamr685 on September 25, 2022, 12:59:45 am
Prompted to update today

updated

still have no animated jetways.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on September 25, 2022, 01:17:26 pm
Nowhere the release notes said the problem with P3D 4.5 has been fixed, we still don't understand why it happens and, as confirmed multiple times, we are looking into it, and when the problem will be found and fixed, be sure the release notes will indicate that.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on September 25, 2022, 09:56:50 pm
Nowhere the release notes said the problem with P3D 4.5 has been fixed, we still don't understand why it happens and, as confirmed multiple times, we are looking into it, and when the problem will be found and fixed, be sure the release notes will indicate that.
Hi,
Yes, I've noticed that there was no such information in last release note, but there is no confirmation in this thread that You're looking into it either. That's why I wrote here just after downloading recent update, as I hoped that it might have been fixed. Nevertheless thank You very much for the info, now I'll wait patiently for the next updates and check update notes :).
Title: Re: P3Dv4.5 No Animated Jetways
Post by: dnunes on October 05, 2022, 01:59:39 pm
I´m surprised that I haven't got until now an explanation for my FSDT Zurich airport: GSX will not control the jetways. How can this happen with an FSDT scenery?

Regards,

Domingos
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on October 05, 2022, 02:36:29 pm
I´m surprised that I haven't got until now an explanation for my FSDT Zurich airport: GSX will not control the jetways. How can this happen with an FSDT scenery?

Zurich for FSX is our oldest scenery, which came out in 2007, we just never made a GSX profile for it, so it uses standard jetways.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: dnunes on October 05, 2022, 03:32:20 pm
Thanks for your reply. So, it is one more situation, like the one I get at Heathrow (SimWings scenery), where the jetways were working normally under GSX before the software changes.

Regards,

Domingos
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on October 06, 2022, 02:03:35 pm
So, it is one more situation, like the one I get at Heathrow (SimWings scenery), where the jetways were working normally under GSX before the software changes.

You should try to make some effort to be more accurate in your report. While I surely know all FSDT sceneries which jetways use, I can't possibly know which kind of jetways every 3rd party scenery out there use so:

- Are they standard jetways with custom models ( operated with CTRL+J ) ?

- Are they SODE jetways provided with an external SODE XML file ( operated from SODE or GSX ) ?

- Are they GSX/SODE jetways that has replaced the original jetway the scenery came with ( operated only from GSX ) ?
Title: Re: P3Dv4.5 No Animated Jetways
Post by: dnunes on October 06, 2022, 03:16:29 pm
Thanks Umberto for your reply. As far as I know the jetways for SimWings Heathrow are standard and controlable by Ctrl+J. I think the jetways at FSDT Zurich are also standard and I can control them with Ctrl+J. Before the problems started I could control the jetways in those airports using GSX.

Regards,

Domingos
Title: Re: P3Dv4.5 No Animated Jetways
Post by: Captain Kevin on October 06, 2022, 03:52:45 pm
Thanks Umberto for your reply. As far as I know the jetways for SimWings Heathrow are standard and controlable by Ctrl+J.
By default, they are, but there's an option to change it to SODE jetways.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on October 06, 2022, 03:55:39 pm
Thanks Umberto for your reply. As far as I know the jetways for SimWings Heathrow are standard and controlable by Ctrl+J.

Are you sure ? If yes, they should show as /J in the GSX menu. If this is the case, NOTHING in GSX can possibly affect these.

If, instead, they are labeled as /JS, it means they are either SODE jetways or GSX/SODE jetways. In this case, if they are SODE jetways, they'll show as "XML jetway" in the GSX parking customization page. If they are shown as "1 Jetway" ( or 2, 3, 4, etc ), they are GSX/SODE jetways instead.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: fnav77 on October 13, 2022, 10:43:50 pm
I have just completed a flight into KORD and jetways at FSDT KORD(v2) were definitely not showing for me on arrival (P3D v5.3). It is an FSDT scenery. GSX did what it had to do (guidance system, offloading cargo, etc...), but the jetways were missing.
The scenery is yours, guys....you can't blame a 3rd party scenery.

 
I think we, the P3D community, have been very patient with all that nonsense. It is high time things get fixed once and for all.

Title: Re: P3Dv4.5 No Animated Jetways
Post by: Airmaz1 on October 17, 2022, 12:44:28 pm
Hi, Is there anyway to roll back? just updated and now my Jetways stop working, GSX seems to crash sode so they stop working.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on October 17, 2022, 01:49:58 pm
Hi, Is there anyway to roll back? just updated and now my Jetways stop working, GSX seems to crash sode so they stop working.

Please clarify exactly which scenery you are referring to, and which kind of jetways it uses:

- Standard jetways, listed as "/J"

- GSX replaced jetways, listed as "/JS"

- SODE standard jetways, listed as "/JS" AND indicated as "XML jetway" in the GSX parking customization page.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on November 14, 2022, 11:37:01 pm
Quote
Please clarify exactly which scenery you are referring to, and which kind of jetways it uses:

- Standard jetways, listed as "/J"

- GSX replaced jetways, listed as "/JS"

- SODE standard jetways, listed as "/JS" AND indicated as "XML jetway" in the GSX parking customization page.
Hi,
I don't have time for sim flying currently, but today I've checked if anything changed after recent updates regarding the problem in this thread. The issue persists. However, curiosity is that jetways don't work on airports, where UI says: "This gate has default jetway". I've done quick check on 5 airports and found out that:
1. On these three, there was information that it has default jetway and it didn't move (only prompt came up, that "operation is completed" and nothing changed visually): EDDF Aerosoft, OMDB Flytampa, EGLL Aerosoft
2. On EPWA Drzewiecki Design and GCFV MK Studios, there was no such information and jetways operate as they should.
Not 100% sure, but my guess is that the problem concerns default jetways.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: Alex871 on November 16, 2022, 01:48:34 am
I'm also still experiencing this and the problems with the pushback droping the gear and duplicate wing walker that spawns in but only is static. This is with heavy pushback only but the nose gear drops rapidly on all tugs for me.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on December 07, 2022, 12:26:52 pm
Hi,
Are there any news/updates regarding the issue? Is it going to be fixed soon?
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on December 07, 2022, 12:35:01 pm
We just released an update that should fix issues related to GSX-made jetways either floating or sunken. There are no problems I can see about jetways not animating. From a previous post in this thread:

Quote
1. On these three, there was information that it has default jetway and it didn't move (only prompt came up, that "operation is completed" and nothing changed visually): EDDF Aerosoft, OMDB Flytampa, EGLL Aerosoft

Default jetways don't have anything to do with GSX, if they work or not, is completely unrelated to GSX

Quote
2. On EPWA Drzewiecki Design and GCFV MK Studios, there was no such information and jetways operate as they should.

Assuming these are SODE jetway, it means the ones that are activated by GSX were always working.

Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on December 07, 2022, 07:19:37 pm
Hi,
The thing is, that they used to work well with GSX! I did not change anything, other than doing GSX updates (everything else is up to date and did not have updates recently). I just tried few minutes ago, and on airports I've specified, where GSX recognizes jetway as default, after I press "operate jetways" they do not move (again: they used to). However, when I press Ctrl+J they move, so it looks like some GSX error...
Is it any way I can provide some log or something that can help to determine You the issue?
P.S. Has anybody else this issue?
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on December 09, 2022, 11:33:01 am
where GSX recognizes jetway as default, after I press "operate jetways" they do not move (again: they used to). However, when I press Ctrl+J they move, so it looks like some GSX error...

Ok, now it's clear, I assumed you were just reporting a default jetway that doesn't move, now it's clear that it moves with CTRL+J, but not from the "Operate jetways" menu, so it's something we need to check.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on December 10, 2022, 01:47:18 pm
Yep, I've mentioned this in my first reply (Reply #2 on: September 12, 2022, 01:59:41 pm) ;). I'll wait patiently for the next updates. Thanks!
Title: Re: P3Dv4.5 No Animated Jetways
Post by: A340-642 on December 13, 2022, 07:20:42 pm
Mr Umberto,
Thank You for fixing the issue, after todays update it seems to work as it used to :). Only one thing, which would make everything perfect - the prompt "jetways operation completed" should come up after the operations, now it's like waterfall: operating jetways, jetways operation completed and then it starts to move.
Another question that came into my mind when checking this - when there are 3 default jetways at the gate, would it be possible to choose 2 or 3 of them (just like operating SODE jetways, where I can dock one jetway to 1L and another to 2L)? or this is scenery limitation?
Would it be also possible for default jetways to dock more precisely? Because SODE jetways always fit perfectly, default ones usually have some offset.
Title: Re: P3Dv4.5 No Animated Jetways
Post by: virtuali on December 14, 2022, 04:45:33 pm
the prompt "jetways operation completed" should come up after the operations, now it's like waterfall: operating jetways, jetways operation completed and then it starts to move.

If a jetway is not SODE, GSX doesn't have any means to know when the docking has completed, or even if it has.