FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: virtuali on August 25, 2022, 12:30:15 pm
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If objects are missing or show pink textures and when you call GSX you have errors, it's because your entire gsx-world-of-jetways package hasn't been installed, most likely due to a server problem during the release day. This was indicated in the installer log but now, we updated the installer to make it more clear something bad happened during download. To this this, follows this procedure:
- Uninstall GSX, and confirm to uninstall it, not just unlink it.
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache ( if you have it )
- Reinstall GSX, it will redownload everything from scratch.
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i dont have that folder ?
Thanks
Michael Moe
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Then you don't need to remove it, it's there only if you decided to keep the installation files when asked. Since you haven't, it would redownload everything, which was the goal of the removal: force to redownload again, without using a stored package.
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i am lost Umberto :-)
i havent deleted anything - provice my please with a link to GSX MSFS then ?
Universal installer app starts all over
Michael Moe
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I have followed your advice uninstalled, I have eliminated the folders and again installed,
Beautiful Model of the World - Lebb Bilbao Airport
gate 2
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I have followed your advice uninstalled, I have eliminated the folders and again installed,
Check if have both packages installed with links to both in the Community folder.
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Yes, they are installed
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Yes, they are installed
Sorry, I didn't took enough attention to your screenshot: those passengers are NOT coming from GSX, they are coming from the scenery, we don't have seated passengers (yet), so the problem with missing texture is in the scenery.
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Thank you very much and I feel your loss of time
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Hello, thank you for the support you give us with these errors, I would like support, as the error continues, I attach images or video if possible, thank you.
Version de MFSM 2020
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Hello, thank you for the support you give us with these errors, I would like support, as the error continues, I attach images or video if possible, thank you. Version de MFSM 2020
Your post doesn't have anything to do with this thread, which is about "missing textures". You have the "can't find valid AFCAD error", which has already a thread for it, here:
http://www.fsdreamteam.com/forum/index.php/topic,26779.0.html
Posting a video doesn't help here, please follow the instructions on the thread "How to report an error":
http://www.fsdreamteam.com/forum/index.php/board,73.0.html
And post your log in THAT thread, which is relevant to the problem you are having.
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Was just about to post but figured surely this must be an already known and reported issue. Looks like I found the right thread and will do what you suggest, a complete uninstall of GSX Pro and then reinstall it from scratch. Plus removing those folders mentioned if I find them.
What I saw on this first flight using GSX Pro was how passengers when deboarding via the jetway suddenly was walking up in the air after part of the jetway vanished.
I also noticed when the bags were unloaded from the aircraft and put on the baggage cart, moment after the guy placed a bag on the cart, the bag simply disappeared. Meaning I would only see one bag on the cart at any given time. And only for about 1 second before it was gone.
I think I saw a similar thing on departure. Where I noticed how the baggage carts didn't have a full load of bags. Yet, the guys on the ground was able to pick bags from the carts and load them into the aircraft.
I'll do the suggested uninstall/reinstall and see if that will fix the issue.
Finally I just want to say Umberto, I've been within this flight sim community for many, many years by now and have been using GSX (and many other products from you) since way back and I just think it's so cool that we got the chance to experience what we discussed many years back...(or guess it was mainly me wishing for it ;D ) to have visible passengers that would actually board/deboard the aircraft. Back then, I think you said it's simply not possible due to limitations of the flight sims. Now we have MSFS2020 and right before posting this, I just sat there in the cockpit in VR at the destination gate in Athens and watched passengers deboard the aircraft via the jetway (before it vanished...) and it was SOOO amazing.
I'm so happy for all of us having the chance to experience what is possible today thanks to MSFS 2020. And for you Umberto and what it allows you to do, things you could never have done before in previous flight simulators!
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I just unlinked and then uninstalled GSX Pro via FSDT Installer.
Now when I'm looking for the folder you mention, I find this
https://i.imgur.com/qTedbho.jpg (https://i.imgur.com/qTedbho.jpg)
Just want to confirm the name of the folder that should be removed. As seen in my screenshot above, I have a folder called UpdateCache. Where the folder you refer to is called PackagesCache.
Does this mean I don't have to do anything when it comes to removing folders? Or is this folder the one you were referring to, only the name is different?
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I'll quote again the key sentence:
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache ( if you have it )
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No need to be rude, I just wanted to make sure since both names indicated being cache folders.
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No need to be rude, I just wanted to make sure since both names indicated being cache folders.
I fail to understand how "I'll quote again the key sentence" can be consider to be "rude". Or is the is the usage of the Bold font, as a visual aid to make sure you don't miss the important part of that sentence ?
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Never mind, it's just the way you say things sometimes. I've seen this a lot in here and remember this from the past as well. I just forgot about it since I haven't been using GSX for a long time now.
No problem, I'll reinstall everything related to FSDT and see if things work better after this. Regardless, I'm super pleased we finally have GSX for MSFS. I've truly been looking forward to that to happen!
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This is what Umberto does; talks terribly to customers.
For what its worth, objects are missing at KORD -- no baggage trucks are visible, even though baggage is being loaded.
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For what its worth, objects are missing at KORD -- no baggage trucks are visible, even though baggage is being loaded.
As already discussed in other threads, it seems there's some kind of limit on the number of objects that can be seen in a scene. This is not documented anywhere in the SDK, it just came to light recently, because both GSX but also several AI traffic programs have been released in a very short time, which all increase the number of objects in a scene, which affects more big airports.
From GSX side, one thing to lower the number of objects visible at any given time, is to lower the passenger density. And, if using an AI traffic product, lower the airplane density as well.
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Missing stairs. I have uninstalled and reinstalled several times. Lowed passenger and A1 traffic densities. I have tried Fenix A320, PMDG B737 700 etc.
Airports with no jetways. Most of the GSX works but the stair-drivers arrive without any stairs, sitting crouched in the air, so passengers walk up invisible steps.
I have tried changing settings and creating my own profiles and it worked while customising the profile but the next flight it was back to not working.
Additionally, the fire engine is nearly always either total pink or drivers cab is pink. (Not loaded?)
I have lowered: A1 Aircraft density to 8. And most ground items density to 10. Traffic Variety from Ultra to High. Shadow maps 2048 to 1536. Terrain Shadows 2048 to 1024
Even departing from Emmen (LSME) which is a default airport and except for the Fenix A320 I was flying and 1 small GA aircraft, No other planes or equipment (ground Clutter) It is a very sparse airport and still No stairs just the drivers!
Sometimes just by recycling the restart Couatl button the stairs might appear but rarely.
I have now tried for weeks to sort this issue without success. Please can you help?
My System: i9 11900k CPU 8 Cores/16 Threads 3.5-5.3GHz. RTX 3080 10GB Graphics card. Windows 11 Triple monitors.
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Solution found. Removed many GSX items and also GSX from Temp folder etc. and then reinstalled using the Mediafire downloading tool and it then reinstalled quicker and solved the problem. The installer had changed with the icon saying "Link" now to "pdf Manual."
I can breath again.
JimBo
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where is the folder you said i haveto delete
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I recently re-installed the sceneries that I had purchased, I read the forum about the issues I am experiencing with the Couatl engine. I have attached the requested file.
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I recently re-installed the sceneries that I had purchased, I read the forum about the issues I am experiencing with the Couatl engine. I have attached the requested file.
Your log ( which for some reason you renamed Couatll_MSFS.INI, which is wrong ), shows you have an outdated version, run the FSDT Update and be sure the antivirus is correctly set to have the whole Addon Manager folder added to the Antivirus EXCLUSIONS.
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Where can I find the update? I downloaded the version on the website.
Thanks
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Where can I find the update? I downloaded the version on the website
Under normal conditions, there's nothing you need to do to find the update, since the installer will always install the very latest version. This is under normal conditions.
When something interferes, like an antivirus, everything can happen, which is why I said to be sure to add the Addon Manager folder to the Antivirus EXCLUSION because, a defective antivirus mistakenly detecting a false positive on the updater, WILL interfere, causing not getting the current version or, even worse, creating a mix-up between new and old files, which will almost guarantee problems.
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sorry, but why you write %Appdata% i have only Appdata folder without "%"
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sorry, but why you write %Appdata% i have only Appdata folder without "%"
Yes, go to that folder.
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but why you write %Appdata%
Because it's the CORRECT way to express the roaming folder without doing something as cumbersome as:
C:\users\YOURNAME\Appdata\Roaming
And then having to explain that:
- YOURNAME is really your Windows login username
- if you installed Windows on some other driver the drive letter might not be C:
- on some Windows version the roaming folder might not even be under C:\Users.
Instead, just typing %APPDATA% will always find that folder, regardless how your login is, which drive your Windows or your user profile is set to, and with every version of Windows, that's why I always use this form.
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Dear Umberto, I tried to follow the uninstallation procedure indicated here at least 5 times with relative deletion of the packages folder, but nothing. The problem of the pink textures of the two baggage handlers remains. I would like to point out that I do not have any antivirus installed.
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I would like to point out that I do not have any antivirus installed.
Of course you have an antivirus installed: Windows Defender, which is what you have if you don't add a 3rd party antivirus, so it must be configured just like any other.
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Many thx. I will disable at moment of GSX installation of Windows Defender. Hope
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Many thx. I will disable at moment of GSX installation of Windows Defender. Hope
Nowhere I ever said to "disable" the antivirus but, instead, configure it to add the whole Addon Manager folder to the Antivirus EXCLUSIONS. The reason for this is that you can't really "disable" an antivirus, since your low-level service is still running and, we witnessed multiple times that antivirus can still interfere even if it "looks" disabled.
That's why we never, ever, suggested to "disable" the antivirus but, instead, configure it to add the whole Addon Manager folder to the Antivirus EXCLUSIONS. And you can keep it always enabled.
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First of all sorry for my english.
I'm newbie (not for flight simulation but only for win 11 and Msfs) . Can you tel me which is and where is located the addon manager folder, and sorry, how to allow Gsx in Windows Defender (is my olny antivirus) do it.
Thank you
Grazie mille.
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Can you tel me which is and where is located the addon manager folder
It's located where you decided to install it. If you haven't changed the suggested default location, is in:
C:\Program Files (x86)\Addon Manager
how to allow Gsx in Windows Defender (is my olny antivirus) do it.
Since it looks like you are Italian, this is the first hit I got by typing "come aggiungere esclusioni" in Google:
https://support.microsoft.com/it-it/topic/quali-sono-le-esclusioni-nella-sicurezza-di-windows-8b248399-5e63-4a4b-897f-52ea2dddb962
In your case, you want to exclude a folder ("cartella")
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Nothing to do.
I followed step by step the instructions but the rear baggage man remain pink. Or better, one of the two man is changed in regular texture but one reamained pink I unisttaled all the gsx by program m'ive cancelled the paockegs folder, in the end i disable the windows defender in the new installation and applicate to addon manager folder the particular permission. But after the new installation of gsxc, the notorious baggaga man remain pink.
Any idea? I use a new pc dedicated to Msfs with win 11, without any other part.Help me please.
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Is not possible to have al the textures of the the rear baggage man ?
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(http://)
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check if the two GSX packages in the Community folder are still Symbolic links and not real folders: they are supposed to have a small arrow on their icon.
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Yes i've this situation sir
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Yes I've this situation sir
They look correct, so it's just not possible that, after running an FSDT Live Update, you would still have pink textures. The only possible explanation is that an antivirus or firewall is still blocking some files being downloaded.
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thank you. I dont have any antivirus (only windows defender) can you tell me how can disable all the function. I've reinstall the software 10 times minimum
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thank you. I dont have any antivirus (only windows defender)
So yes, you DO have an antivirus.
can you tell me how can disable all the function. I've reinstall the software 10 times minimum
I already told you that, in my previous reply:
https://www.fsdreamteam.com/forum/index.php/topic,26933.msg197838.html#msg197838
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At present this is exactly what I followed, unfortunately, I may be unlucky, but it didn't give any results. I will post pictures of the Windows defender setup here. I don't use anything else as the PC is only designed for simulating MSFS and nothing else.
Or if you could tell me how to get the missing textures, or how to eliminate the pushback baggage service from the program
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i tried to do again. The baggage man rest pink :-\
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i tried to do again. The baggage man rest pink :-\
Have you possibly copied one or both GSX packages manually to the Community folder ? Check them now: are they real folders or Shortcuts ?
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No i dont done this, buta after every dinstallation i never touch the gsx folders in Community folder.
ps(I have fiber internet and is not possible a connection problem)
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Hello, identical problem,uninstalled reinstalled no result
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I can only repeat and confirm the problem doesn't happen here, if it happens to you:
- configure the antivirus and add the whole Addon Manager folder to the antivirus Exclusions
- run the FSDT Live Update again
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i repeat , i don't have an antivirus, i have only windows defender by default. If i want to allow the app i go in windows defender section where the apps and features are selectables but isn't' impossible to select addon manager folder because the lis are only for executable file. And now, how without antivirus and in this conditions can i resolve the problem?
(http://)
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Jute the two people for the suitcases which do not appear for me my antivirus does not block, I have to reinstall it?
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same situation. identical
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uninstalled reinstalled nothing...
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Mr Colpacchioni it's possible to people at the same time with same problem?!?
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Mr Colpacchioni it's possible to people at the same time with same problem?!?
If with "to people", you meant "two people" then yes, not only it's possible that 2 people will have the same problem but, it's extremely good, considering how many GSX users there, that JUST "two people" have been affected by what is likely a delay in they own local Cloudflare node that, like each and every similar issue, will surely fixed itself eventually.
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Hi,
I had the same pink texture problem with the loader driver, the baggage man and the pushback guy !
I noticed also that the handling company was always the same at all airport (jet aviation).
So I found out that I checked by mistake "Virtual airline override" (and leaving the airline code blank) in the GSX settings.
Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020
Laurent
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Hi I am having same problem with the pink baggage conveyor truck drivers. You mention a setting in GSX settings that could be the culprit . Unfortunately I do not see that check box when I open up settings,
I had another thread on this same subject but everybody was getting fed up with no solution becoming apparent
Thanks Anyway
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Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020
Laurent
Thank you, thank you, thanky you!!!
"Plagued" by these issue since month ... tried everthing mentioned here several times without success.
unchecked it, restarted GSX, no more pink textures!!
thx!
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Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020
Laurent
Thank you, thank you, thanky you!!!
"Plagued" by these issue since month ... tried everthing mentioned here several times without success.
unchecked it, restarted GSX, no more pink textures!!
thx!
Glad to help :D
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problem solved by unchecking in the GSX options virtual airlines override menu, Thank you Laurent!!
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Thanks for your reports. In fact, we should hide and ignore that option in MSFS, since you can't really create your own operator livery in MSFS, which is what that option was about.
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THANK YOU LAUREN THANK YOUUUU!
IS THIS THE PROBLEM! IS YOUR THE RESOLUTION!
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Hello!
Almost all the ground equipment and crew are pink for me, and it's quite distracting for when I'm setting up my aircraft.
I was wondering if there's a way I can just download a texture pack, as both the online and offline FSDT installers have been giving me a few issues, and would prefer if possible not to try to deal with them over some textures.
Tried searching for a good forum to ask this in and this was the best place I could find.
I use MFS2020
-Thanks
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The only possible cause for pink textures are:
- You haven't completed a full install with a full update
OR
- You haven't updated with Live Updater and used only the Offline installer, which won't update textures and model. Before you run the Offline installer (assuming you need it, usually you don't), you must first run a normal update
OR
- You have enabled the "Virtual Airlines override" feature, which is only relevant to P3D