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Products Support => GSX Support FSX/P3D => Topic started by: Ray Proudfoot on November 18, 2021, 01:28:46 am

Title: P3D v5.2 - Stairs action not completing
Post by: Ray Proudfoot on November 18, 2021, 01:28:46 am: Hi Umberto,

P3D v5.2 HF2 with the PMDG737u. When parked on the apron necessitating the use of stairs they approach the aircraft and connect to the doors just fine. But after pax have been boarded and doors closed I choose the Stairs option again to move them away from the aircraft.

It’s only a little later when I choose option 5 to initiate pushback I realise the Stairs action is not finished but there’s no sign of them near the aircraft. It looks like the flag is not being reset.

This has happened several times at different airports. Could you check things please?
Title: Re: P3D v5.2 - Stairs action not completing
Post by: virtuali on November 19, 2021, 08:44:26 am: We'll check it, of course. In the meantime, do a restart Couatl before landing and see if it fixes it.
Title: Re: P3D v5.2 - Stairs action not completing
Post by: Ray Proudfoot on November 19, 2021, 09:48:34 am: Quote from: virtuali on November 19, 2021, 08:44:26 am
We'll check it, of course. In the meantime, do a restart Couatl before landing and see if it fixes it.

Sorry if I wasn’t clear. This is happening at departure. The stairs move away but the menu shows the action hasn’t completed.
Title: Re: P3D v5.2 - Stairs action not completing
Post by: virtuali on November 19, 2021, 12:51:12 pm: Quote from: Ray Proudfoot on November 19, 2021, 09:48:34 am
Sorry if I wasn’t clear. This is happening at departure.

Sorry, I was confused by the "looks like the flag is not being reset", which seems to indicate it only happened on the last leg of the flight. So, it's always happening instead and, "with the PMDG737u" means it ONLY happens with that airplane, or it's just the only one you tried ?
Title: Re: P3D v5.2 - Stairs action not completing
Post by: Ray Proudfoot on November 19, 2021, 06:48:11 pm: I don’t have many aircraft and the PMDG737u is the only one that can use the stairs. My options are limited. The jetway works fine. I’ll try another test on Sunday and report back.

I use option 8 to reset things but a solution would be better.
Title: Re: P3D v5.2 - Stairs action not completing
Post by: Ray Proudfoot on November 22, 2021, 12:37:01 pm: Hi Umberto,

I ran Live Update this morning and then tested the Stairs. l didn't go through the whole startup process. I just selected Operate Stairs and once they connected selected the option again. They moved away from the aircraft and several seconds later the Operate Stairs option became available again.

Looks like the Update fixed it. Thanks!
Title: Re: P3D v5.2 - Stairs action not completing
Post by: virtuali on November 23, 2021, 10:49:09 am: Quote from: Ray Proudfoot on November 22, 2021, 12:37:01 pm
Looks like the Update fixed it. Thanks!

Strange, we haven't done anything to fix it. In fact, I didn't had time to confirm it yet.
Title: Re: P3D v5.2 - Stairs action not completing
Post by: Ray Proudfoot on November 23, 2021, 10:52:13 am: Quote from: virtuali on November 23, 2021, 10:49:09 am

Strange, we haven't done anything to fix it. In fact, I didn't had time to confirm it yet.

Computers eh? ;D I’ll keep an eye on it and report back if it happens again. But if you have time to check the code that would be appreciated.