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Products Support => GSX Support FSX/P3D => Topic started by: yvesamuel on September 18, 2021, 08:37:46 pm

Title: KJFK problem with latest release **SOLVED**
Post by: yvesamuel on September 18, 2021, 08:37:46 pm
Hi,

I'm using DRZEWIECKI latest version of NY airports. I have no problem at KEWR, but at KJFK I have everyrime GSX stop working. This happens just before landing or on loading the AC when I want yo leave KJFK.
I did not change anything else then th GSX update.
Have you any ideea???

Thank's
Yves from ELLX
Title: Re: KJFK problem with latest release
Post by: Captain Kevin on September 18, 2021, 11:39:47 pm
Which simulator.
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 19, 2021, 09:19:40 am
Excuse me, latest P3D V5.2 HF

Yves
Title: Re: KJFK problem with latest release
Post by: virtuali on September 19, 2021, 09:48:10 am
Please clarify what do you mean with "stop working":

- GSX returns some error when called.

OR

- GSX still has its menu, but it doesn't reply to it

OR

- GSX is still visible in the "Addons" menu, but even from there, no menu options works.

OF

- the GSX menu is gone from the Addons menu
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 19, 2021, 10:39:10 am
GSX returns an error and says it will stop or be restarted.
Title: Re: KJFK problem with latest release
Post by: virtuali on September 19, 2021, 10:43:43 am
Quote from: yvesamuel on September 19, 2021, 10:39:10 am
GSX returns an error and says it will stop or be restarted.

When there's an error, it doesn't say just that, it asks if you want to see the error details, which you should always do when reporting a problem  to support.

And, since the default error log might not be detailed enough to understand the issue, you should enable Logging in the troubleshooting page of the GSX settings, restart, recreate the error, and post the detailed log here.
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 19, 2021, 02:10:53 pm
Just about to land. I'll send the file a bit later...
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 19, 2021, 03:12:33 pm
the error appears just after reloading cache
Title: Re: KJFK problem with latest release
Post by: virtuali on September 20, 2021, 10:14:48 am
Quote from: yvesamuel on September 19, 2021, 03:12:33 pm
the error appears just after reloading cache

You haven't done what I asked to do, I'll repeat it again:

And, since the default error log might not be detailed enough to understand the issue, you should enable Logging in the troubleshooting page of the GSX settings, restart, recreate the error, and post the detailed log here.

Your log is still the less detailed one, which appears if you don't enable Logging, as explained above.
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 20, 2021, 05:11:09 pm
Better?
Title: Re: KJFK problem with latest release
Post by: virtuali on September 20, 2021, 07:36:08 pm
Your error log shows you have a custom GSX airport profile using a custom texture which are not supported in P3D V5.

This USED to be cause that error in the previous version but, it has been fixed and those textures are now are ignored so, it seems you haven't run the FSDT Live Update to get that fix.
Title: Re: KJFK problem with latest release
Post by: yvesamuel on September 21, 2021, 08:19:10 pm
Thank's
I updated, and it's OK now.

Yves