FSDreamTeam forum

Products Support => Mesh for MSFS => Topic started by: ogeva on July 30, 2021, 08:02:29 pm

Title: Switzerland Mesh from the MSFS shop
Post by: ogeva on July 30, 2021, 08:02:29 pm

Hi,
I purchased the Switzerland Mesh in the in game shop.
After installation I cannot start a flight in Switzerland (tried several places, but most often LSGS).
Eventually I uninstalled it and then it works.
I asked MS for a refund, they said I should contact FSDT.
Please help with this.
I see the post above, you should see that the store version works (though I think MS should see that they only allow in the store stuff that works).

Thanks,
Oren

Title: Re: Switzerland Mesh from the MSFS shop
Post by: virtuali on July 30, 2021, 08:06:24 pm

Do you use PC or Xbox ?

Title: Re: Switzerland Mesh from the MSFS shop
Post by: ogeva on July 30, 2021, 08:11:06 pm

 I use the PC version

Title: Re: Switzerland Mesh from the MSFS shop
Post by: Lonzo on July 31, 2021, 09:47:31 am

Same problem here. Let's hope they fix it!

"After installation I cannot start a flight in Switzerland. Eventually I uninstalled it and then it works."

Title: Re: Switzerland Mesh from the MSFS shop
Post by: virtuali on July 31, 2021, 09:58:34 am

I can confirm this.

Something's wrong with the Marketplace version, because if I use our version (which is exactly the same package we sent to Microsoft), it works fine. We reported it to Microsoft to check but, in the meantime, the only solution I see is contacting our support email with a proof of purchase, and we'll create a new order for free on the FSDT store, so you can uninstall the Marketplace version and install the FSDT version.

Title: Re: Switzerland Mesh from the MSFS shop
Post by: Thunderbird70 on July 31, 2021, 10:03:27 am

Same Problem here, FS freezes.

Title: Re: Switzerland Mesh from the MSFS shop
Post by: virtuali on July 31, 2021, 10:10:17 am

There's no need to keep posting about this, we confirmed the problem, we already reported it to Microsoft, and we already offered a solution, while Microsoft fixes this. I'm closing the topic now, since the solution is on my previous post.