FSDreamTeam forum

Products Support => Key West Support => Topic started by: pacifica0503 on September 25, 2020, 02:56:55 am

Title: Download Link
Post by: pacifica0503 on September 25, 2020, 02:56:55 am

How long does it take to get the email with the download link? I got an email with the key but did not get the download link email and sent an email to support and haven't heard anything back yet.  Thank you

Title: Re: Download Link
Post by: virtuali on September 25, 2020, 11:44:06 am

The download link will be of course sent automatically and immediately by Digital River, once the payment has been verified. Could be your ISP is blocking emails from MyCommerce/Digital River for some reason ? Check the spam folder too.

Title: Re: Download Link
Post by: pacifica0503 on September 25, 2020, 01:47:40 pm

I did check my spam folder and nothing there, what should I do? just to let you know that when I purchased KORD I got the link right away
Thank You

Title: Re: Download Link
Post by: virtuali on September 25, 2020, 04:45:25 pm

I've sent you another copy now from Digital River, let me know if you get it now.

Title: Re: Download Link
Post by: pacifica0503 on September 25, 2020, 05:05:51 pm

I just got it, thank you so much!