FSDreamTeam forum

Products Support => JFK for FSX/P3D => Topic started by: jjsmcc on April 14, 2020, 08:57:02 pm

Title: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 08:57:02 pm
Hi All.

I trust that this message finds you well despite the current situation. I am sure that things must be particularly challenging, at present, with the impact of the virus.

I am messaging/requiring help today with reagard to the KJFK V2 jetway logos...I am sure that this is questions has been asked many times in the past and apologise for asking...As you may know and as seen in the attached screenshots, KJFK V2 has logos on the jetways e.g. HSBC, JetBlue etc...however, whenever I land or setup my aircraft at KJFK/New York, I get plain white jetways...i.e. with no logos which is really not nice...it's not realistic and shouldn't be this way....I'm really hoping somebody can please help me solve this issue.  I've got both the regular version and V2 of GSX installed and have tried uninstalling and reinstalling the KJFK V2 FSDREAMTEAM...further to this I  have updated my FSDT however nothing seems to fix the issue and I am rather irritated none to say the least at this point.

Thank you ever so much for you help and support which I greatly appreciate.  I look forward to your replies, and look forward to working/fixing this together.

Many thanks.  Stay safe, stay warm, stay well.

All the best.  :)

Best Wishes,
James
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 08:58:18 pm
FSDREAM TEAM PHOTO 2
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 08:59:15 pm
FEDREAMTEAM PHOTO 3
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 08:59:46 pm
FSDREAMTEAM PHOTO 4
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 09:00:36 pm
MY Photo/JJSMCC photo 1

Terminal 5
Gate 23
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 09:01:21 pm
My/JJSMCC Photo 2

Terminal 8
Gate 12
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 14, 2020, 09:55:58 pm
All your screenshots shows logos on jetways, except the last one. Please clarify.
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 10:45:00 pm
Good Evenning,

Thank you very much for your message.

The first 4 screenshots  in the original message (at the top), 'FSDREAM TEAM 2', 'FSDREAMTEAM PHOTO 3', and 'FSDREAMTEAM PHOTO 4' all have logos on jetways because they are the screenshots from the FSDT KJFK V2 website page: https://www.fsdreamteam.com/products_jfk2.html . The final two screenshots are my photos from my scenery: 'MY Photo/JJSMCC photo 1' and 'My/JJSMCC Photo 2'.  As mentioned, and as you have stated they don't have the logos on them.  I get plain white jetways...i.e. with no logos (The final two photos).

Thank you for your continued help and support.

 
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 14, 2020, 10:47:49 pm
I am asking if somebody could please help me rectify this issue (get the logos on the jetways i.e. so that they are not 'plain white' - as shown in my scenery: 'MY Photo/JJSMCC photo 1' and 'My/JJSMCC Photo 2'). 

Many thanks once again.  I hope that this is a bit clearer?
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 14, 2020, 11:30:27 pm
Could be you checked the "Disable RTT" option in the Addon Manager ? By default is un-checked.
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 15, 2020, 12:55:40 am
Hello,

Many thanks for your message which I greatly appreciate.

I can confirm that the 'Disable RTT' option in the Addon Manager was found un-checked as per the default settings (as you have described).  Please see attached my screenshot confirming this. 

Best wishes,
James
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 15, 2020, 02:48:16 am
I'm sorry, but I cannot reproduce your problem. Which simulator you use ?
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 15, 2020, 10:27:21 am
Hello Umberto,

Thank you for your quick reply / response to my message.

With regard to to my simulator, I am using P3Dv4.4.

What would your next/further steps be...?  Would it be possible to remote access my computer possibly at some point and take a look if we can’t resolve this over text?

Thank you for your help.

Best Wishes,
James
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 16, 2020, 01:24:23 am
Good Evening,

Just checking in to see if you might have any other options/offers...?

Many thanks.

Best Wishes,
Jammes/jjsmcc
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 16, 2020, 01:02:31 pm
Check the GSX customization page, to see if you are using a custom profile instead of the one we supply with JFK
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 16, 2020, 02:35:07 pm
Dear Umberto,

Thank you for your reply which I appreciate.

Could please confirm how I can check the GSX customization page (how to get there).  This will then allow me to check if I am using a custom profile instead of yours. 

Many thanks again.  We will get there.

Best wishes,
James McCallum
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 16, 2020, 03:58:26 pm
Choose "customize airport positions" from the GSX menu, and check if close to the name of the AFCAD used, there's also an .INI file in your %APPDATA%\GSX folder. If yes, it means you have customized it.
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 16, 2020, 11:13:50 pm
Dear Umberto,

Thank you for your reply.

I am still flying and therefore haven't checked the AFCAD.  However, I have gone into the %APPDATA%\GSX folder: C:\\Users\me (jjsmcc)\AppData\Roaming\Virtuali\GSX and have found the following attached file...could you please confirm if this is the ".INI" you are referring to and if so what I should do with it?

Many thanks.

Best wishes,
James McCallum
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 17, 2020, 03:05:20 pm
Hello Umberto,

I trust that everything is well with you.  I just wanted to check that you received my message yesterday with regard to the '.INI' file "I have gone into the %APPDATA%\GSX folder: C:\\Users\me (jjsmcc)\AppData\Roaming\Virtuali\GSX and have found the following attached file...could you please confirm if this is the ".INI" you are referring to and if so what I should do with it?"

Many thanks.

Best wishes,
James McCallum
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 17, 2020, 03:06:53 pm
if so what I should do with it?

Remove it, so the one we supply with JFK V2 will take over.
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 17, 2020, 03:08:06 pm
Further to this I have located the AFCAD file through the 'customize airport positions' (please see attached photo)

Is this correct?  In the next message I will attach the AFCAD file to the message.

James
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 17, 2020, 03:10:10 pm
Finally, please find the AFCAD file attached to this message.  What should I do?  Is this correct?

Thank you.  Greatly appreciated.

James
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 17, 2020, 03:12:38 pm
Thank you for your message re the '.INI' file.  I will delete it, and inform you of any changes.

James
Title: Re: JKF V2 Jetway logos - Please help
Post by: jjsmcc on April 17, 2020, 05:56:36 pm
Hi Umberto,

Just checking that you received/have seen my messages at 3:08 and 3:10pm respectively.

Thank you :)

James
Title: Re: JKF V2 Jetway logos - Please help
Post by: virtuali on April 20, 2020, 01:50:01 pm
Just checking that you received/have seen my messages at 3:08 and 3:10pm respectively.

Message or email ? I checked the forum messages, and there are no messages from you.