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Products Support => GSX Support FSX/P3D => Topic started by: Dan on September 09, 2019, 11:46:24 am

Title: Boarding/unboarding issue with double jetways
Post by: Dan on September 09, 2019, 11:46:24 am

Hi,

When I use double jetways with PMDG777/747 (P3D4), the boarding/unboarding phase (load and passengers) reaches 100% but GSX cannot recognize the boarding/unboarding completed. I can hear the sound of people walking inside every jetway, but I have to restart couatl to proceed with pushback.

I didn't do any modification of gsx config file of PMDG 747/777

If I use only one jetway for boarding/unboarding, everything works well.

Do you know how to solve this issue?

Thank You,

Daniele

Title: Re: Boarding/unboarding issue with double jetways
Post by: virtuali on September 09, 2019, 11:48:26 am

We'll check this.

Title: Re: Boarding/unboarding issue with double jetways
Post by: Dan on September 12, 2019, 08:31:48 am

Hi,

Any news about this issue?

Thank you!

Daniele

Title: Re: Boarding/unboarding issue with double jetways
Post by: virtuali on September 12, 2019, 10:58:45 am

I've checked and no, it doesn't happen here. Tried with 450 passengers at KORD C16 with both jetways docked, doing Deboarding, Boarding and Pushback in this order.

Note that, on Deboarding, after all passengers has exited the plane, the crew and then the pilots will have to get out as well, so it will take some extra minutes *after* the passengers count is complete before Deboarding is really done. You'll see a message "Crew deboarded", then "Pilots Deboarded" and finally "Deboarding Complete".

Title: Re: Boarding/unboarding issue with double jetways
Post by: Dan on September 14, 2019, 05:22:24 pm

Hi,

Yes for Deboarding you have to wait. Unfortunately, the problem is still there for me. Could you please check again using another airport with GSX configuration (for example limc with cartanya config)? I cannot find the reason of the problem.

Thank you,

Daniele