FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: virtuali on July 01, 2019, 03:29:30 AM



Title: GSX PBR Update
Post by: virtuali on July 01, 2019, 03:29:30 AM
Fsdreamteam is happy to announce the release of the long awaited FREE PBR update for GSX. This is, by far, the biggest update GSX ever got, and it has been in development for the past 6 months.

Here's the release notes:

https://www.fsdreamteam.com/couatl_liveupdate_notes.html

Let's go through the main ones:

- Custom Pushback improved, with visual customization in the editor, using two modes, Snap to AFCAD lines and Free mode.

Yes, while the main focus was the PBR update, we would like to start with this "surprise" feature, which we kept under wraps so far. This is only the FIRST step of the planned Pushback Remake, which will hopefully be the focus of the next major update, but we wanted to start something as soon as possible, to give something to play with for all of you passionate about customization. And even if you aren't, we are sure there are many talented users and scenery developers that will share their creations.

The main improvement of the Custom Pushback is the ability to set custom pushback points visually, like other GSX vehicles, without having to insert Lat/Lon coordinates manually.

In addition to that, the Pushback customization works in two different ways: Snap Mode and Free Mode. The Free mode is where the power really lies. Instead of being constrained by an existing node of the AFCAD, GSX can be set to use a final point that can be freely specified, both in location and in the final heading AND an "anchor" middle point, which can also be specified freely, through which a smooth curve will be automatically fitted, without being constrained by the location of nodes in the AFCAD.

This will allow GSX to do tricky Pushbacks which weren't possible before, especially in tight spaces, and the final point you'll specify, will result in the airplane front gear to be placed exactly where you wanted to be, with the desired heading.

This is just the first step of the overall Pushback revamping, we won't surely stop here, and push/pull and gate-to-gate will come but, we wanted to release it as soon as possible with the feature that affected the most those creating airports customizations.

- (P3D4.4+ only): Most objects remade in native P3D4 PBR format, with entirely new models and animations.

We haven't "just" updated the textures to PBR. Lots of GSX objects started to show their age and, the experience of working with PBR even before P3D4 got it, has told us that, "just" updating textures won't give very good results. For PBR to be really effective, the object must be remade, so textures could be generated in a coherent way, starting from the modeling, which affects the choice of materials and how they react to light. That's why this update took so long: after we started to see how much better the remade objects looked like, we keep remaking them, and this took the better part of the past 6 months.

Lots of human animations have been improved a lot, by using the native P3D4 SDK. Human animation never looked very good, because we were constrained by the old 22-bones skeletons to be compatible with FSX. Now, we remade lots of characters using skeletons with 64 bones, which moves more smoothly and less robotic. The better animation system, combined with PBR, can be seen in the Marshaller, which looks way better now (and we have 4 male and 2 female models, instead of just one), and in most of the drivers in vehicles, like the passenger stairs, the refueler, the passenger truck and the baggage truck.

- (P3D4.4+ only): New Towbarless Pushback models in PBR, with several color variations, which can raise/lower the airplane gear during operations.

You might have seen this in our last video, the new Pushback vehicle is much more detailed, and when seen up close, will show the mechanism raising the airplane nose gear.

- (P3D4.4+ with GSX Level 2 only): New Fuel Hydrant service vehicle.

This is the only feature which requires the Level 2 Expansion. This vehicle + animation alone took about 2 months of work, since it's very tricky to do, and coordinate so many parts like the two guys, the cable which goes on ground, the one which goes up with the platform, etc. It comes with several nice features, like a working fuel display which even shows the fuel price, pulling the cost of the crude aviation oil from the internet, and showing your fuel bill at the end.

- (P3D4.4+ only): Custom Camera system, to easily focus GSX objects activities.

This is a feature which uses some of the latest additions to the P3D SDK, and it brings up the level of immersion. Without having to use any 3rd party camera add-ons, each GSX vehicle now has its own custom camera views, because the new vehicles and characters are so much better, they deserve to be seen up close. And, it's very fun to be able to follow all vehicles, even those coming from far away, and look at them from different angles. Be sure to check the various 1st person views, which will place you in the driver seat. What we like most of this feature, is that it's a totally native P3D4 feature, made in the most clean way, with no hacks of any kind, and with zero impact on performances, since it just use the existing camera system of the simulator.

- NEW (P3D4.4+ only): Support for Attached Objects for better efficiency, performance and variety of characters.

This is a bit technical, but it's another way to use a very recent feature of the P3D4 SDK to get better looking stuff, better flexibility AND improved performances as well. Before, a character like a driver was embedded into its own vehicle. This limited the variety to maybe changing its vest, but not much more. Now, using some native P3D4 features, we decoupled the driver from the vehicle, so they can be choose with more freedom and without unnecessarily grow all the object sizes and polygonal count.

- (P3D4.4+ only): Vehicle customization system remade, using DirectX-based logos, for much easier user customization and flexibility. The old PaintKit is now deprecated in P3D4.

This feature is HUGE, and it uses our exclusive DirectX 11 rendering we introduced in GSX L2 for Jetway Numbers, and extends it to almost all the customizable logos. This gives us several big advantages

1) It's WAY easier to create a custom logo. Instead of struggling with rules and scoring like in the old PaintKit, you now simply pick up a .PNG or .JPG file, and the GSX editor will automatically convert to the proper .DDS format, and will use DirectX to render it on the logo. And this can be used for Jetways, Ground Operators and Catering operators.

2) We have a massive benefit in performances, especially regarding startup time, because we reduced the number of objects by about 7000 less. Before, each new operator added hundreds of new Simobject variations ("repaints"), but now we have only a few "Base" color variations, to which the operator logo can be applied to, so we gain more variations and we reduce the number of installed Simobjects in the sim by a big factor, which improves both startup times and speed up the airplane selection menu and the time it takes to GSX to find objects after its menu gets called.

3) Multiple Base colors + Unlimited user logos make it easier to represent most real world operators, not just in white. And, DirectX rendering allowed nice features like having ULDs, each one with their individual code plates.

- (P3D 4.4+ only) Several readouts which were made using multiple Simobjects (each one for each letter, which is the only way to do that in FSX), now used DirectX rendering, which is way faster, way reliable, and less impacting on performances. Some example are the Marshaller distance readout, the Fuel Counters and various information text in the parking customization editor.

(P3D4.4+ only): Custom cameras active when editing a parking or the airplane configuration, making it easier to move objects or customize doors precisely.

Lots of new ways for airplane developers to interact with GSX. We worked closely with some of the best 3rd party developers out there, like Aerosoft, FS Labs, Leonardo and others, which will release updates to their products to better integrate with GSX. We strongly believe that it's in the best interest of the community to cooperate, and all these improvements we added were made following suggestions from these fine developers.

Some of the things which will be possible for 3rd party airplanes are:

1) They can control exactly how many pilots and how many crew will board/unboard the airplane. And, they can even tell GSX NOT to disembark anybody (or, for example, leave the pilots on board, but switch the crew), to simulate short turnarounds.

2) They can check the exact moment the GSX Refueling Hose is connected, so they could synchronize their custom refueling simulation with GSX animations more precisely.

3) They can enable external power if a GSX jetway equipped with a Power Unit is connected, and they can even let the display on the Power Unit show the battery being charged, even if they use a non-standard variable.

4) They can check the fuel price and the name of the refueling operator used by GSX

5) They can check the kind of deicing liquid used by GSX, and calculate holdover times based on that.

Those are just the main new features. I suggest checking the release notes again to know what has been fixed, but the list is not even complete, those bugfixes are only the ones which were discussed a lot during these past months.

The manual has been updated too, and it has grown by more than 20 pages, because of all the new options added.

We thank everybody for having waited patiently for this update, and we hope you'll enjoy it. A BIG thanks to all our testers, and a special thank to Javier "Cartayna", who suffered through a very long beta testing cycle, and helped us find so many issues.

HOW DO YOU GET THE UPDATE ?

The update can be obtained either by running the FSDT Live Update from its Icon on the Desktop, or by downloading again the Full GSX Installer. There's not much difference, both methods are supposed to work just the same, and the Live Update will be run at the end of the Full installer just the same, in case we'll add some latest-minute fixes after the full installer release.

In general, we noticed that, due to the large number of updated files and new files to be downloaded, it might be best to use the FULL Installer method.


Title: Re: GSX PBR Update
Post by: okupton on July 01, 2019, 03:55:54 AM
Quite the impressive list. Appreciate all the work, and the FREE update.


Title: Re: GSX PBR Update
Post by: villaloha on July 01, 2019, 04:41:02 AM
Fabulous job!! Only I wish you could add 2 more crews, for each wing when push back just like in real life.


Title: Re: GSX PBR Update
Post by: lionwing on July 01, 2019, 07:50:01 AM
Wow....,!

Looking forward to this...just the working day to get out of the way first.


Title: Re: GSX PBR Update
Post by: Richard McDonald Woods on July 01, 2019, 08:41:43 AM
Congratulations on delivering this major update. I look forward to taking it for a spin :-*
A single error occurred during installation. I received the message "PBR Objects Split Package failed. Value of '1967115942' is not valid for 'Value'...."


Title: Re: GSX PBR Update
Post by: mopperle on July 01, 2019, 08:55:21 AM
Same here, when clicking on OK, the installer proceeds, but no idea whether something is now missing.


Title: Re: GSX PBR Update
Post by: Beat578 on July 01, 2019, 09:02:27 AM
Worth every day of wait. Thank you so much for that impressive update!

Wish there was an option to get the manual without having to download the whole installer, I could read it already on the train ride back home tonight berfore installing the update...


Title: Re: GSX PBR Update
Post by: sandonov82 on July 01, 2019, 09:10:15 AM
I am getting the same error.


Title: Re: GSX PBR Update
Post by: flapsup on July 01, 2019, 09:24:34 AM
Many thanks Umberto. FSDT are the best!!


Title: Re: GSX PBR Update
Post by: konturgestalter on July 01, 2019, 09:55:12 AM
Hi everyone. I had the same installation error. Also, I cannot find the new Pushback feature. Still the same options appear when I open up the GSX menu.


Title: Re: GSX PBR Update
Post by: GeorgiosGiannoukos on July 01, 2019, 10:36:15 AM
Same error here. Havenít noticed any people animation improvement and more.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 01, 2019, 10:50:57 AM
where can I download the full installer, live update too much longer downloading


Title: Re: GSX PBR Update
Post by: jkatz098 on July 01, 2019, 11:58:22 AM
Im not getting the fuel truck animation, arrives with no person in it.

Also why do the baggage handlers look so bad compared to the rest of the people?

(http://i64.tinypic.com/35018ad.jpg)



Title: Re: GSX PBR Update
Post by: Estebanfsx on July 01, 2019, 12:42:43 PM
I can not customize the gates on the airport anymore


Title: Re: GSX PBR Update
Post by: pete_auau on July 01, 2019, 01:16:58 PM
you  havnt  started  any  gsx  services  have  u  if  you have  it  want  let you


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 01:19:32 PM
Im not getting the fuel truck animation, arrives with no person in it.

Are you getting the new fuel hydrant ? if no, it means your airplane wing is too low (the refueling point must be under 3.40 mt from ground ), or you haven't configure it.

Quote
Also why do the baggage handlers look so bad compared to the rest of the people?

Because the way the animation is made, doesn't make it very easy to replace them. In fact, we are working on this, but we waited long enough and didn't want to delay the update just because of the baggage loaders. They will come later on.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 01:21:14 PM
I can not customize the gates on the airport anymore

Sure you can. Cartayna made *hundreds* of airport customizations during the Beta. It would be helpful if you could provide a more detailed explanation of your issue, for example if you have error messages.


Title: Re: GSX PBR Update
Post by: Estebanfsx on July 01, 2019, 01:38:10 PM
On all airports I can not choose the jetways that I want and also the logo


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 01, 2019, 01:48:02 PM
taken the 5hrs downloading update, always stuck on (airlines.pye), where can I download offline installer


Title: Re: GSX PBR Update
Post by: mwyatt on July 01, 2019, 01:50:26 PM
Hi. I have just updated to the latest version this morning. GSX/GSX2 no longer works for me. All programs seem to be installed and running.
Virus disabled, Update run as Administrator, only 1 error "unable to update C:/windows/fonts/FSDT_lcd.ttf", press ignore and continue. Completes successfully, restart computer, P3Dv4 starts OK, but CTRL_F12 no longer does anything.
Also I note that The manual shortcut now does not work, also the shortcut to GSX Level2 Control Panel also does not work.
Only way out was to use a backup and restore to before the upgrade.
Any help gratefully received.
Martin.


Title: Re: GSX PBR Update
Post by: Shamrock727 on July 01, 2019, 02:11:33 PM
In regards to the bglmanx64.dll file, have you included the one which you linked in a discussion on the post 'CTD in P3D v4.4 over Hudson Bay.' posted on January 9th 2019?

As that dll file fixed the CTD over that area, I am assuming you have included it as standard in the new version of GSX?


Title: Re: GSX PBR Update
Post by: Swisspilot on July 01, 2019, 02:37:56 PM
To install it with the full installer, di I have to uninstall first or can I just run the full Installer?
Kind regards


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 02:44:51 PM
In regards to the bglmanx64.dll file, have you included the one which you linked in a discussion on the post 'CTD in P3D v4.4 over Hudson Bay.' posted on January 9th 2019?

As that dll file fixed the CTD over that area, I am assuming you have included it as standard in the new version of GSX?

The file was already online on Live Update since April.


Title: Re: GSX PBR Update
Post by: sham79 on July 01, 2019, 03:05:55 PM
When customizing the parking I can use F1 to cycle forwards between the different elements in GSX but can't use F4 to cycle backwards. Same goes for F2 it works when cycling fowards through the different textures but can't use F3 to cycle backwards. This was working fine in the previous version. Hope it can be a quick fix. Thanks.


Title: Re: GSX PBR Update
Post by: bhorv67 on July 01, 2019, 03:17:10 PM
Thanks for the update - as recommended in the release notes, which is the full installer package needed to install? GSX or GSX level 2 expansion?


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 03:17:35 PM
Nothing has changed in this version, and those key are NOT read directly by GSX but are the standard Slews keys so, the only possible reason for them not working, is you changed their assignment, or another addon has taken the same events.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 03:18:52 PM
Thanks for the update - as recommended in the release notes, which is the full installer package needed to install? GSX or GSX level 2 expansion?

They never were separate full installer to begin with, since GSX L2 has been released last year. It's always one installer containing both. The only difference in this update, is the installers are separate between FSX and P3D4.


Title: Re: GSX PBR Update
Post by: sham79 on July 01, 2019, 03:24:18 PM
Nothing has changed in this version, and those key are NOT read directly by GSX but are the standard Slews keys so, the only possible reason for them not working, is you changed their assignment, or another addon has taken the same events.

You are probably right, I re-assigned them in FSUIPC. But that shouldn't be a problem right, or could it?


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 03:26:22 PM
I re-assigned them in FSUIPC. But that shouldn't be a problem right, or could it?

No idea, it depends what FSUIPC does, since the simulator allow keys to be redefined and passed back to other apps, or redefined and not passed back, so the one redefining it would get exclusive usage of the key.


Title: GSX PBR Update
Post by: eliottcremers on July 01, 2019, 03:35:18 PM
Hello I can't see any logo en catering ? Someone can help me please ? Thanks !  :)


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 03:40:07 PM
You don't say which simulator you use. Assuming you used P3D4.4, which is the minimum requirement to use the new update, be sure you haven't set the "Disable RTT" option in the Addon Manager settings. If you have it, turn if off, which is the default, otherwise no logo and jetway number textures will be seen.

This change will be in effect only after a simulator restart.


Title: Re: GSX PBR Update
Post by: keithgiannoni on July 01, 2019, 04:50:06 PM
Great update, many thanks. Bringing realism ever closer. Tried it out today and working well!!

Appreciate all the hard work by the Team.

Keith


Title: Re: GSX PBR Update
Post by: Wolkenschreck on July 01, 2019, 05:09:55 PM
Just want to chime in here and thank you for the wonderful update.

Not many developers would offer this for free and there is probably no other add-on that got so many free updates over the years. Highly appreciated and whatever your next expansion pack is I will surely buy it.

Thanks,

Christoph



Title: Re: GSX PBR Update
Post by: Shamrock727 on July 01, 2019, 05:42:12 PM
Great, thanks for clarifying.

One other thing I would like to mention - the pushback truck that lifts the aircraft on pushback doesn't lift my aircraft, instead it lowers the nose. As well as that - the pushback at SBKP made by paulo ricardo pushes the aircraft onto the grass and then back onto the apron, it appears to go further than it should before turning the aircraft into the position selected. Having a look at the afcad for the scenery doesn't suggest anything that would cause this type of behaviour. I will try later on tonight to see whether the same occurs at another airport.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 01, 2019, 06:24:36 PM
how to solve this?


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 06:27:20 PM
how to solve this?

Have you moved GSX manually after the installation ? You can't do that.

- Uninstall GSX

- Uninstall all any other FSDT products you might have

- Reply YES to the question "Do you want to remove the Addon Manager ?"

- Reinstall using only the current FULL installer for all the products you uninstalled.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 06:30:11 PM
One other thing I would like to mention - the pushback truck that lifts the aircraft on pushback doesn't lift my aircraft, instead it lowers the nose.

You don't say which aircraft, so it's impossible to help you.

Quote
As well as that - the pushback at SBKP made by paulo ricardo pushes the aircraft onto the grass and then back onto the apron, it appears to go further than it should before turning the aircraft into the position selected. Having a look at the afcad for the scenery doesn't suggest anything that would cause this type of behaviour. I will try later on tonight to see whether the same occurs at another airport.

Clearly a problem with the AFCAD. The new Custom pushback feature in Free mode should allow you fixing any issues with AFCAD files.


Title: Re: GSX PBR Update
Post by: mwyatt on July 01, 2019, 06:44:04 PM
Hi Virtuali, I get exactly the same as Ahmadjie80 shows in his screen captures.
I have not moved any files after installation, nor modified the system in any way. GSX does not work for me after the update.
I have reverted to a backup copy from 2 weeks ago for the time being.
Your assistance in fixing this problem would be appreciated.
Martin.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 06:46:31 PM
Hi Virtuali, I get exactly the same as Ahmadjie80 shows in his screen captures.

- Uninstall GSX

- Uninstall all any other FSDT products you might have

- Reply YES to the question "Do you want to remove the Addon Manager ?"

- Reinstall using only the current FULL installer for all the products you uninstalled.


Title: Re: GSX PBR Update
Post by: DaveCT2003 on July 01, 2019, 06:48:02 PM
Just went through this thread, but I didn't see an answer for the error during the udpate (see below).  Any news on this?



Title: Re: GSX PBR Update
Post by: DaveCT2003 on July 01, 2019, 06:52:58 PM
Also, is it normal for the Live Updater to just stop with 0 percentage?  See attached screen shot.



Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 07:03:54 PM
Just went through this thread, but I didn't see an answer for the error during the udpate (see below).  Any news on this?

This has been already answered in several threads, for example here:

http://www.fsdreamteam.com/forum/index.php/topic,21080.msg143734.html#msg143734


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 07:05:49 PM
Also, is it normal for the Live Updater to just stop with 0 percentage?  See attached screen shot.

It hasn't stopped, it has completed and it's waiting for you to press the Completed button. It's likely the files to be updated were so few, that it wasn't enough to move the progress bar past 0%, this is normal if you already installed GSX using the latest installer before.


Title: Re: GSX PBR Update
Post by: 1lukas5cyolo on July 01, 2019, 07:07:45 PM
Have a biiggg problem with the update. I get an LCD error, but no prob. But than comes the second update window and than it is removing things like the FSDT GSX Control Panal. For that GSX is not working in the Sim and it sayīs me everytime that there is a update aviable


Title: Re: GSX PBR Update
Post by: mwyatt on July 01, 2019, 07:24:54 PM
Hi again Virtuali, I have also followed your instructions, uninstalled GSX and addon manager as suggested.
Disabled anti virus, Run the setup as admin, and I get exactly the same result, as per the screenshots, removing files not found etc, live update does not work, No GSX menu when pressing CTRL-F12, nothing at all.
Presently restoring a previously saved backup, taken before the update.
Your help with a solution is still requested.
Martin.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 01, 2019, 07:29:59 PM
Hi again Virtuali, I have also followed your instructions, uninstalled GSX and addon manager as suggested.
Disabled anti virus, Run the setup as admin, and I get exactly the same result, as per the screenshots, removing files not found etc, live update does not work, No GSX menu when pressing CTRL-F12, nothing at all.
Presently restoring a previously saved backup, taken before the update.
Your help with a solution is still requested.
Martin.
same with me....


Title: Re: GSX PBR Update
Post by: PC Pilot on July 01, 2019, 07:42:55 PM
Same here . . .

Installed using the "FSDT Live Update".

Restarted PC, started simulator, and all jetways are completely gone. The FSDT GSX Control panel no longer works (says it can't find the file) so I cannot even restore the default jetways. Ctrl-F12 doesn't work either.

It was working great until the update. In the past, the full installer caused issues with the PMDG 777 at least for me but I was able to correct.  I will try to uninstall but I suspect that it might not work since the program can't find the control panel file.

And I am assuming at this point I probably lost all of my customizations for some of my airports? Especially if the fix is to uninstall and reinstall . . . what a pain if that is the case.


Title: Re: GSX PBR Update
Post by: Melle on July 01, 2019, 08:12:10 PM
Hello,

I tried a full reinstall however as soon as cuatl live update starts I get this error: https://i.imgur.com/OGi56cR.png
Translation: the object reference is not set to an instance of an object

any idea's what this could be and how i can fix this?

Kind regards,

Melle


Title: Re: GSX PBR Update
Post by: PC Pilot on July 01, 2019, 08:24:16 PM
I just completed a full uninstall, reinstall and the result is the same. No jetways. Period. Not even the default ones. And again, the FSDT GSX Control panel doesn't work so there's no way to restore the default jetways (at least not that I'm aware of). Unfortunately, I did not think to create a restore point before attempting to update and although I don't want to use a backup image of my hard drive it appears that is the only way I am going to be able to restore the problems this latest GSX update has caused.

In hindsight, I should have checked the forums first to see how many problems the update created before running it on my PC. Lesson learned.

I have no idea how to fix this. Hopefully a solution will be forthcoming quickly but until then I feel like the sim is ruined as it won't even display some of the default items (jetways, etc.).


Title: Re: GSX PBR Update
Post by: Woodrow on July 01, 2019, 09:17:01 PM
Hi again Virtuali, I have also followed your instructions, uninstalled GSX and addon manager as suggested.
Disabled anti virus, Run the setup as admin, and I get exactly the same result, as per the screenshots, removing files not found etc, live update does not work, No GSX menu when pressing CTRL-F12, nothing at all.
Presently restoring a previously saved backup, taken before the update.
Your help with a solution is still requested.
Martin.
same with me....


Title: Re: GSX PBR Update
Post by: urban_fox27 on July 01, 2019, 09:20:41 PM
Hi Everyone, i know i am not the only person to be having problems here,
i first saw the update for GSX when i opened up p3d v4.5, i updated automatically, however since then GSX has stopped working.
so i did a complete uninstall of GSX went to the FSdreamteam website re-downloaded the package that was for p3d v4.5 waited for it to download, installed the software, and when it went to live update , it started removing files cause the program couldn't be found, now when i open up p3d v4.5, there is no GSX icon in the tools bar everything else is there but no GSX.
Even Ctrl+F12 does not work anymore. 

just like everyone else, were all having the same problem, i think Fsdreamteam need sort this quick.





Title: Re: GSX PBR Update
Post by: tstemmer on July 01, 2019, 09:27:30 PM
Same here, when clicking on OK, the installer proceeds, but no idea whether something is now missing.

Ö and the same error here!


Title: Re: GSX PBR Update
Post by: Woodrow on July 01, 2019, 10:05:30 PM
Same here . . .

Installed using the "FSDT Live Update".

Restarted PC, started simulator, and all jetways are completely gone. The FSDT GSX Control panel no longer works (says it can't find the file) so I cannot even restore the default jetways. Ctrl-F12 doesn't work either.

It was working great until the update. In the past, the full installer caused issues with the PMDG 777 at least for me but I was able to correct.  I will try to uninstall but I suspect that it might not work since the program can't find the control panel file.

And I am assuming at this point I probably lost all of my customizations for some of my airports? Especially if the fix is to uninstall and reinstall . . . what a pain if that is the case.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 10:07:42 PM
If you cannot run the GSX Control Panel or the Live Updater, there's likely something missing in your Windows installation. The programs require at least .NET 4.6.1, which should be installed on a normally updated Windows ( latest version is 4.7.2 ).

As explained here:

http://www.fsdreamteam.com/forum/index.php/topic,21106.msg143949.html#msg143949

try to download it separately:

https://dotnet.microsoft.com/download/dotnet-framework/net461

Download the "Runtime" installer


Title: Re: GSX PBR Update
Post by: urban_fox27 on July 01, 2019, 10:11:36 PM
i already have the latest https://dotnet.microsoft.com/download/dotnet-framework/net461, still no joy.

previous GSX before the update worked fine,then the update came and no joy at all, its not our systems, it GSX and the installer.


Title: Re: GSX PBR Update
Post by: Melle on July 01, 2019, 10:15:16 PM
That did not do the trick for me https://i.imgur.com/IgBaQqp.png
This version of framework or a more recent one has already been installed.



Title: Re: GSX PBR Update
Post by: Woodrow on July 01, 2019, 10:16:20 PM
i already have the latest https://dotnet.microsoft.com/download/dotnet-framework/net461, still no joy.

previous GSX before the update worked fine,then the update came and no joy at all, its not our systems, it GSX and the installer.
Just did this as well and no joy :(


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 10:19:07 PM
previous GSX before the update worked fine,then the update came and no joy at all, its not our systems, it GSX and the installer.

Why, when just a few users (out of ten of thousands) report a problem, it's always the same "it's not our systems, it's the GSX installer" story, before even knowing what REALLY is ?

It's SURELY your system, the only fault of the installer, is that it hasn't anticipate which problem you have in your system to take appropriate actions to defends itself against it or, at least, issue some kind of warning. The program has been in Beta for MONTHS, by more than 30 different testers and, of course, none of them has reported anything like that or, do you really think we would release something that just "doesn't work" ?

So yes, it IS your system, and we'll find out what it is and, exactly like every time this happens, will turn out it's nothing that has anything to with us.

If it's ok for you, we can have a Teamviewer session, so I could check on your system what's missing. Send me a PM if it's ok for you.


Title: Re: GSX PBR Update
Post by: urban_fox27 on July 01, 2019, 10:23:06 PM
so your telling me that my system is at fault even tho before the update GSX worked fine, but after the update now its my system that is wrong, i dont think so.


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 10:28:08 PM
so your telling me that my system is at fault even tho before the update GSX worked fine, but after the update now its my system that is wrong, i dont think so.

Fact the previous GSX worked doesn't mean anything.

The new one requires newer version of the system libraries, like .NET and if they are missing/corrupted on YOUR system it won't work. And there are more new dependencies from other libraries ( the new licensing system, for example) which also depend on some version of .NET too.

So again, it IS your system and we WILL find it out what it is. And yes, fact other people have the same problem, simply means they are missing the same component, which we don't know yet what it is, but we'll find out for sure.

I'll reply to your PM about setting up a Teamviewer session, if you are available.


Title: Re: GSX PBR Update
Post by: Melle on July 01, 2019, 10:30:15 PM
Thanks for trying to find out what this issue could be, for now I guess I will have to use default P3D pushback :(


Title: Re: GSX PBR Update
Post by: Woodrow on July 01, 2019, 10:32:13 PM
I've sent you a PM for teamview. Thanks.


Title: Re: GSX PBR Update
Post by: urban_fox27 on July 01, 2019, 10:33:24 PM
virtuali

i look forward to our session.


Title: Re: GSX PBR Update
Post by: Melle on July 01, 2019, 10:51:05 PM
In the sim I get this error all the time I request something from GSX https://i.imgur.com/PkgUEq6.png


Title: Re: GSX PBR Update
Post by: virtuali on July 01, 2019, 11:02:15 PM
In the sim I get this error all the time I request something from GSX
https://i.imgur.com/PkgUEq6.png

You should post the error log itself, not the screenshot that suggest you to open it.


Title: Re: GSX PBR Update
Post by: Melle on July 01, 2019, 11:12:42 PM
I am sorry, I Will add that tommorow. I believe iT began with the build:1431


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 12:43:43 AM
SOLUTION to the problem that GSX does not work anymore!

Dear Virtuali,


even if you do not like it, you have a serious bug in your Live Update feature, sorry!

I have GSX and GSX Level 2, running with P3D 4.5.
Until the update, everything ran smoothly, including all the utilities such as UT-Live, Opus FSI, REX Sky Force 3D, REX Environment Force, Chaseplane, etc.

After the update, GSX did NOT run anymore. The only program that gets started is the Couatl engine. After several hours of work, I had to notice the following:

1) the update on a workinging installation does not work.
2) a complete reinstall via the web is not working.
3) a reinstallation with the following files from the saved GSX installer (Folder Documents):

gsx_p3d4_setup2.exe
    gsx_p3d4_setup2-1.bin
    gsx_p3d4_setup2-2.bin
    gsx_p3d4_setup2-3.bin
    gsx_p3d4_setup2-3.bin

is working!

However, you have to cancel the live update IMMEDIATELY or install WITHOUT an Internet Connection!!! Likewise, after launching P3D, once it is fully loaded, you must disable also IMMEDIATELY the Live Update in the add-on menu if you have a established Internet Connection!

WHY?

Well, the basic mistake happens during the live update.
In the folder "... \ Addon Manager \ couatl \ GSX" IMMEDIATELY after the start of the update ALL files, there are not into a subfolder situated, are deleted and not restored. As a result, ALL files required by GSX are missing. See my screenshots.


I have to prove the truth.


1) After the first or 2nd update (Web) was unsuccessful I completely copied the folder "AddonManager" and saved it under a different name (Addon_01)
2) I removed completely (uninstalled) the GSX-installation.
3) then I reinstalled GSX, as described above under 3), with an interrupted web connection (to prevent the automatic update).

4) Then I compared the contents of the "two" folder GSX (newly installed with copy).
I realized that the main difference lies in the files , they where not situated in subfolders. When reinstalling they were present, after the "update" not.

5) I noticed this especially, because suddenly the shortcuts originally created on the desktop to the "\ Addon Manager \ couatl \ GSX \ GSX Level 2 Control Panel.exe" as well as to the file \ Addon Manager \ couatl \ GSX \ GSX_manual. pdf " suddenly stopped working, indicating that this file no longer exists.

6) I then copied the content of the AddonManager from the "Live Update" over the installation and only let the files, that were not equal or not yet existed to write.
After launching P3D, "voila", everything works fine.


So the mistake is clearly that the files for GSX, e.g. "MetroFramework.dll" or "__init __. Pye" are deleted by the Update but not reinstalled.


I'm sorry, but this time the bug is NOT the systems of the users or any other reasons that are beyond the control of GSX, but the faulty Live Update feature.

Nevertheless, "many thanks" for the wonderful update, but please fix this error.

Greetings from Vienna


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 12:53:52 AM
I'm sorry, but this time the bug is NOT the systems of the users or any other reasons that are beyond the control of GSX, but the faulty Live Update feature.

I'm sorry, but you haven't proved anything. You only proved the Live Update didn't work on YOUR system but that doesn't automatically mean it's a bug of the Live Update. It's just there's something in YOUR system that is not standard that we haven't anticipated in the update.

Clear proof of this, if there was really a bug in the Live Update, it would affect EVERYBODY, like 100% of the users.

As I've said, several times by now, I'm available to anybody that wants to have a Teamviewer session, to find out what is DIFFERENT in YOUR system, so I could update the Live Update to deal with an abnormal situation.

An example, we just found there was a problem with the updater if there were empty registry keys from simulators that were NEVER installed and the problem was caused by... guess what, the famous dangerous P3D Migration Tool, that left empty keys for version of the sim which were never there.

This is an easy to understand example of a NOT NORMAL situation the Updated wasn't prepared to defend itself from and, of course, as soon we found it, we updated it to fix it but, again, it wasn't a "bug" in our code, it was just a line of defense missing from that abnormal situation.

I'm more than willing to discover the abnormal situation in YOUR system, so we can add another special case to deal with emergencies. PM to arrange a TM session if it's ok for you.


Title: Re: GSX PBR Update
Post by: a340500 on July 02, 2019, 04:03:38 AM
Hi,

I have P3Dv4.5 and FSDT live update did not work. So did the following
1. I downloaded the full installer of GSX Level 2 for P3d (gsx_p3d4_setup),
2. Disabled Firewall and Antivirus software
3. Ran the installer. Clicked on Completed to end the installation once it finished.
4. Ran the FSDT updater once again as a few FSDT airports and bits of other stuff were updated.
5. Opened P3D, loaded a default flight. Let the aircraft sit on the runway for a few mins then opened Addon Manager and Disabled RTT.

All good so far. Hope it helps.

Cheers,
M



Title: Re: GSX PBR Update
Post by: PC Pilot on July 02, 2019, 04:07:29 AM
Thanks for posting.

How do you turn off RTT? Before or after installing? If before, how?

And thanks for the antivirus reminder.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 02, 2019, 05:18:50 AM
I have done everything, but everything has not worked.........please what to do now


Title: Re: GSX PBR Update
Post by: a340500 on July 02, 2019, 05:26:43 AM
Thanks for posting.

How do you turn off RTT? Before or after installing? If before, how?

And thanks for the antivirus reminder.

After installing everything, open P3D, load a flight with default aircraft at any airport and set the "Disable RTT" option in the Addon Manager settings.
Have updated my previous post with steps in sequence.


Title: Re: GSX PBR Update
Post by: KenrickPollock on July 02, 2019, 06:12:21 AM
A support for Carenadoís ATR Hotel Mode in the up-coming fixes and updates would be nice


Title: Re: GSX PBR Update
Post by: Renoi71 on July 02, 2019, 08:13:55 AM
Hello Support

I am having a problem with the latest update "PBR"
I can not configure the jetway ... I can not select the model of jetway, the markings on the ground, nor the logos and all the other options ...
I can just configure bridges ... can you help me?
I am under FSX ACC SP2
Thank you.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 02, 2019, 08:40:58 AM
SOLVED...after tired thinking what this happens, I found my solution, before GSX LVL2 installation on D: drive, and I always change the folder while installing, then error always come, so decide to change the installation on default C: drive, so no problem, all good including  services


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 08:55:17 AM
Dear Umberto,

You misunderstand something here. It's NOT about who is to blame for the mistake.
I only tell you these things so that you can recognize and analyze what goes wrong or could be improved.
I use your software and want it to work and install EVERYWHERE and with EVERYONE.

I noticed some things that make the update problematic and tedious.

1) The installation package "... \ Documents \ GSX_Installer" is only available when the installation has already been completed. This is a big disadvantage because you can not determine WHERE these files are stored.

If someone on his system partition is not enough space for the 1.72 GB he cannot install the software. It does not matter whether the files are cached in a "Temp" folder or in the "Documents" folder. It is only successful if the user still has enough space or if the files "Temp" and / or "Documents" are outsourced and not located on C :.

Suggestion: the better solution for the user would be to first download the GSX_Installer package and be able to determine the location itself. In addition, an installation from a local storage medium often goes much faster (many already have an SSD for P3D in operation) than directly from the internet.


2) The update version, downloading file by file immediately directly from the Web to update on the spot, takes too long in such a large update. It depends too much on the connection speed to the respective time of day (much or little traffic) and took me between 40 minutes and more than 2 hours with the same installation variant.

Even with a "small" update, as we have had it in the past, it takes far too long, as each file is checked, downloaded and installed online during the update.

Suggestion: here, too, would be better in the future, if we could download the update package completely and only then, when installing from a local medium, the verification and the replacement of the files would be done. that would also have the great advantage that in a new installation not every time the often lengthy online update process would have to be made again. it would be much more user friendly.


3) I do not know why there is a "new" GSX_Installer package that does not already contain ALL updates.

But I'm assuming that this is a variant WITHOUT the latest updates and you did not have time to update it because it was important to first publish the new update, and then update the package.


Currently, it is the case that we install the package and then immediately started an "update" to update the files. In addition, this takes a perceived eternity.

Suggestion: if it is only a few, few files, the actual update version is acceptable.
but as soon as it concerns more files - the difference between the "GSX_Installer" installation and the "Update" installation is installed but 2.73 GB - would be a complete "package" for local storage the better option. at least 90% of the software manufacturers do it and that works well and always.


4) which I still unclear, why the update ALWAYS at the beginning of the GSX files deletes.
This is certainly not a "local" problem only on my system - quite some users report here about it - as the update explicitly reads the respective installation path from the registry.

Since an update is indeed carried out over an existing installation, something like that should not happen. the existing files MUST either be preserved, moved and / or updated or deleted AND reinstalled.

As mentioned above, dear Umberto, it is not a criticism but only a user feedback that should help you to fix or avoid problems.


Greetings from Vienna  ::)


Title: Re: GSX PBR Update
Post by: urban_fox27 on July 02, 2019, 09:09:39 AM
i had the same problem, i was installing on to my D rive which is where all my P3d stuff is located, i wasn't having any luck.
so i tried to install it on the C drive and it has installed successfully so far,yet to test.


Title: Re: GSX PBR Update
Post by: mwyatt on July 02, 2019, 09:16:25 AM
Hi Virtuali, I have the situation where GSX/GSX2 does not work after the update. See previous posts.
My Net is 4.7.2 and up to date.
My P3Dv4 and GSX/GSX2 are installed on my "F" drive, kept separate from the System Drive.
You are welcome to connect via TV at any time suitable to you. I have it already installed.
My PC is a Dual Boot PC, if that makes any difference to the update.
Look forward to resolving the update failure issue, wherever the problem lies.
Martin.


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 09:36:52 AM
@ mwyatt


Check if the files "__init __. Pye", "GSX Level 2 Control Panel.exe" and "GSX_manual.pdf" exist in the folder "your install directory" \ Addon Manager \ couatl \ GSX "or only folders, where are files.
If this files are not present, you do not need to search any further the error. The GSX files are missing. It is then as I described it in my first contribution.

You can, for the time, being  remedy this with my method, which I described in the first article.


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 09:52:57 AM
Quote
An example, we just found there was a problem with the updater if there were empty registry keys from simulators that were NEVER installed and the problem was caused by... guess what, the famous dangerous P3D Migration Tool, that left empty keys for version of the sim which were never there.

That may be so. But this could easily be avoided if the update only p3d4 or fsx refer to and would search only for exactly this key.
Likewise, I think it may be easier to let download a complete update package to the users. These should then be able to select and install the right installation.

It's not like that you, Umberto, have to think for everyone. We can do a little by ourselves.   ;)


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 11:31:14 AM

I'm sorry, but you haven't proved anything. You only proved the Live Update didn't work on YOUR system but that doesn't automatically mean it's a bug of the Live Update. It's just there's something in YOUR system that is not standard that we haven't anticipated in the update.

Clear proof of this, if there was really a bug in the Live Update, it would affect EVERYBODY, like 100% of the users.


Well, looking at this thread and other posts it looks like he isn't the only one. I too have the exact same problem, everything installs fine but all the files in that particular folder are then deleted after running the Live Update. I found out because the manual PDF and Configurator tool were not found by Windows (after clicking their icon).

Now, I understand that no two computers are the same but looking at what others have posted it's clear that this is not an isolated problem.


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 12:04:22 PM
I have exactly same problem.  8)


Title: Re: GSX PBR Update
Post by: jkatz098 on July 02, 2019, 12:31:13 PM
Im not getting the fuel truck animation, arrives with no person in it.

Are you getting the new fuel hydrant ? if no, it means your airplane wing is too low (the refueling point must be under 3.40 mt from ground ), or you haven't configure it.

Quote
Also why do the baggage handlers look so bad compared to the rest of the people?

Because the way the animation is made, doesn't make it very easy to replace them. In fact, we are working on this, but we waited long enough and didn't want to delay the update just because of the baggage loaders. They will come later on.
All fixed! It was th 3.4m issue

Oh awesome! Thought I had done something wrong. Thanks for the reply!


Title: Re: GSX PBR Update
Post by: SV1511 on July 02, 2019, 12:41:05 PM
SOLVED...after tired thinking what this happens, I found my solution, before GSX LVL2 installation on D: drive, and I always change the folder while installing, then error always come, so decide to change the installation on default C: drive, so no problem, all good including  services

This did the trick for me as well! Problem SOLVED!


Title: Re: GSX PBR Update
Post by: jkatz098 on July 02, 2019, 12:43:25 PM
Few issues with refueling

1) The guy is floating in the air when he connects the hoses

2) When disconnecting and putting the stuff away, the animation just runs in reverse which looks weird because people are walking backwards

3) When the drive got back in the truck, he suddenly shot out of the truck and disappeared then ended back up on top of the wing, the other guy is still standing there and I have to reset the position to continue
(http://i65.tinypic.com/2rx8mr7.jpg)

4)Can we have the option to switch from gallons to litres or kilograms on the fuel truck?


Title: Re: GSX PBR Update
Post by: mwyatt on July 02, 2019, 12:45:27 PM
AFS, I tried your "fix". It did not work for me.
I copied the "missing" files to a safe location, performed the update, when restored the files to the directory.
When attemping to run P3Dv4 with GSX/GSX2 I get "jetways out of date", followed by "GSX is out of date".
Ctrl/f12 still does nothing for me.
I have aging restored back to a working copy and will wait to see what fix FSDT come up with.
Martin.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 12:53:44 PM
I use your software and want it to work and install EVERYWHERE and with EVERYONE.

Same as me but, this is impossible to achieve, without the help of affected users. We had about 30 testers, and they used the program for months and, guess what, NOBODY reported a problem.

I noticed some things that make the update problematic and tedious.

Quote
If someone on his system partition is not enough space for the 1.72 GB he cannot install the software. It does not matter whether the files are cached in a "Temp" folder or in the "Documents" folder. It is only successful if the user still has enough space or if the files "Temp" and / or "Documents" are outsourced and not located on C :.

We chose the Documents folder to store the complete installer, assuming someone short on space would have take enough precautions to give enough space on one of the most important location on this system: the Documents folder.

Quote
Suggestion: the better solution for the user would be to first download the GSX_Installer package and be able to determine the location itself

Asking a location to store the downloaded package can be done.


Quote
In addition, an installation from a local storage medium often goes much faster (many already have an SSD for P3D in operation) than directly from the internet.

The installation is ALREADY made from a local storage: the files that has just been downloaded from the internet and are stored under Documents\GSX_Installer is where the installation takes place from.

The UPDATE takes places "directly" over the internet but, if you use the current full installer, it won't download much.

Quote
2) The update version, downloading file by file immediately directly from the Web to update on the spot, takes too long in such a large update. It depends too much on the connection speed to the respective time of day (much or little traffic) and took me between 40 minutes and more than 2 hours with the same installation variant.

If you know your internet connection is slow, then simply don't do the Update and use the Full installer.

Quote
Even with a "small" update, as we have had it in the past, it takes far too long, as each file is checked, downloaded and installed online during the update.

That's not how it works.

The new update is different than the old one, and it's way faster for smaller updates. And no, it doesn't work as you think it does. Files are NOT checked online one by one, that would absurd. A small cache file, which contains only the list of all files on the server with their MD5 hashes is downloaded, and files are compared *LOCALLY* against this one, and only those that are changed are *then* downloaded.

Quote
Suggestion: here, too, would be better in the future, if we could download the update package completely and only then, when installing from a local medium, the verification and the replacement of the files would be done. that would also have the great advantage that in a new installation not every time the often lengthy online update process would have to be made again. it would be much more user friendly.

That's exactly how it works now, for the larger packages, which are the Simobjects, which are first downloaded in a single package, locally, then uncompressed. But it's done only when you have NO new Simobject installed. If we always did this, as you are suggesting, we would waste too much bandwidth, which costs money.

Quote
3) I do not know why there is a "new" GSX_Installer package that does not already contain ALL updates.

The current installer contains 99% of the updated files. Basically everything, except the small things which were fixed in the past 2 days. Nothing.

Quote
But I'm assuming that this is a variant WITHOUT the latest updates and you did not have time to update it because it was important to first publish the new update, and then update the package.

Exactly, you cannot expect we would re-compile the full installer EACH and EVERY single time we change one small file.

Quote
Currently, it is the case that we install the package and then immediately started an "update" to update the files. In addition, this takes a perceived eternity.

I think I understand what you are experiencing here: let's try to analyze the situation:

- We have a HUGE number of files which are specific for FSX users and will NOT be used in P3D4. Those are the Legacy Objects.

- We have a HUGE number of files which are specific for P3D users and will NOT be used in FSX. Those are the PBR Objects

- Then, the rest of the files is shared.

So, the obvious solution was to split the installer between an FSX version and a P3D4 version. This way, we achieve the following:

1) P3D4 users won't have to download the FSX files they don't need, so they get a faster download and a quicker installation

2) FSX user won't have to download the P3D4 files they don't need, so they get a faster download and a quicker installation

3) We save some money on our AWS bill, because less bandwidth is consumed, since those with only one simulator installed will download less stuff.


HOWEVER, what will happen (it's what I think happened in your case) if you have BOTH P3D4 and FSX installed ?

The P3D4 installer will install all the P3D4 stuff, and the Live Update will update it very quickly (because 99% of the files are already new) but, when it comes to the FSX stuff, it will HAVE to Update it as well, because it cannot possibly leave you with the P3D4 files updated and the FSX files outdated and, it must do that, because it cannot possibly be sure that you are going to use the FSX installer too.

So, with both simulators installed, you have a very quick installation of the P3D4 files, but a longer update of the FSX files.

This could be potentially solved by offering another Full installer, one for those that keep BOTH sim installed at the same time. We thought about that but, this option has the following issues:

1) Having 3 separate installers will likely confuse users

2) We'll surely consume more bandwidth, because many users would try to use all 3.

3) I would spent too much time on support having to explain which installer should be used and when. I know what I'm talking about, since I still receive a dozen of email PER DAY, from users that don't know how to Download our installers, since they don't understand we have only installer and it's the Trial version, so they keep asking where's the "full" version they bought. You must understand that 90% of users DO NOT come to the forum so, we must try to make something that is as foolproof as possible. Having the Updated being able to update everything regardless from which installer you started from, does exactly that.

Quote
4) which I still unclear, why the update ALWAYS at the beginning of the GSX files deletes. This is certainly not a "local" problem only on my system - quite some users report here about it - as the update explicitly reads the respective installation path from the registry.

It's not supposed to do that but, that's precisely what I was trying to discover with a TM session.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 12:55:30 PM
SOLVED...after tired thinking what this happens, I found my solution, before GSX LVL2 installation on D: drive, and I always change the folder while installing, then error always come, so decide to change the installation on default C: drive, so no problem, all good including  services

The installer supports any folder, located anywhere, to install. In fact, one of the GSX authors, has all his FSDT files installed on F: and he never had any problem with it.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 02, 2019, 01:15:00 PM
SOLVED...after tired thinking what this happens, I found my solution, before GSX LVL2 installation on D: drive, and I always change the folder while installing, then error always come, so decide to change the installation on default C: drive, so no problem, all good including  services

The installer supports any folder, located anywhere, to install. In fact, one of the GSX authors, has all his FSDT files installed on F: and he never had any problem with it.
I don't know Umberto, but that's the reality, starting from yesterday I always directed the installation to several drives, outside of the drive C:\, but nothing worked only on Drive C:\ he succeeded


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 01:19:38 PM
I don't know Umberto, but that's the reality, starting from yesterday I always directed the installation to several drives, outside of the drive C:\, but nothing worked only on Drive C:\ he succeeded

Never forget to say "the reality on MY system". So, what's really happening is that, something not normal in your system, is preventing the installer to work as it's designed to, which is to allow installing everywhere.

Just to make it more clear: NOTHING in the installer code refers to C: Everything the installer does, is referred to the initial folder you choose.

In some cases, the installer will use the Windows TEMP folder to uncompress some files and that folder, following Windows standards, is obtained by asking Windows which is the location of its Temp folder. This means, if you don't have enough space on the drive Windows has its Temp folder, the Updater might fail but, if you are really into this situation, you are going to have issues with LOTS of software, since almost every installer out there requires enough space on the Windows Temp folder, first to uncompress itself before running, but also to uncompress files during the installation.


Title: Re: GSX PBR Update
Post by: PC Pilot on July 02, 2019, 01:28:32 PM

Well, looking at this thread and other posts it looks like he isn't the only one. I too have the exact same problem, everything installs fine but all the files in that particular folder are then deleted after running the Live Update. I found out because the manual PDF and Configurator tool were not found by Windows (after clicking their icon).

Now, I understand that no two computers are the same but looking at what others have posted it's clear that this is not an isolated problem.

I agree with SIMTOM.

For now, I’ll attempt to reinstall the update one more time. My upgrade seemed to be OK after doing a complete uninstall then reinstalling, but at the end the desktop icon changed its appearance and the FSDT Control Manager did not work because it couldn’t find the files. Somehow the files, the location, or both were deleted or moved.

I did nothing other than use the new installer.

I installed it to a custom folder which is supposed to work just like the default folder but it does not (previous versions did). I have a 1 TB SSD drive with plenty of space for installations and other addons worked fine when installing so I know it’s not a space issue for me when installing GSX.

I will uninstall this latest version again and will chose the default location folder on reinstall as someone else mentioned to see if that works. If not, then it’s back to the previous version which hopefully will work. And hopefully I’ll be able to recover my customizations.


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 01:41:28 PM
I found that for MY system it also works without problem when I install GSX to default folder on C:\Program Files (x86)\Addon Manager. If I install on my dedicated P3D disk "E:\Prepar3D Addons\GSX\Addon Manager", then it erases the files in .\couatl\GSX.  :)


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 01:46:47 PM
Dear Umberto,

Thank you for your detailed instructions. Now I realize why the update took so long. It has also downloaded the "Legacy Files" even though the FSX is not installed at all.
The reason for this is that obviously an uninstall routine did NOT delete this entry in the registry.

Since I did the reinstallation exclusively for P3D4, I did not assume that the Live-Update goes through all possible registry keys, recognizes FSX - although the setup was made only for P3D4 - and additionally downloads the Legacy files.
This should not happen, nor should it be installed during the installation SODE and explicitly only for P3D4 is activated.

What astonishes me even more is the fact that this was neither a topic nor a problem with the previous updates.
No additional data was created for the non-existent FSX.


OK, dialogues bring enlightenment.
Only the "last" problem, the uncontrolled deletion of GSX files, has yet to be clarified. But I think that too will succeed.


Quote
Wenn Sie wissen, dass Ihre Internetverbindung langsam ist, führen Sie das Update einfach nicht durch und verwenden Sie das vollständige Installationsprogramm.

Hmmm. The problem is that you can only download the setup file, "gsx_p3d4_setup.exe " with 611 KB.

After calling this file, the installation starts automatically and you have no idea WHERE the installation files are downloaded.
Only at the end of the installation process will open a explorer window and you will be asked if you want to keep the files. This is not possible before.
Summary, only the download and save of the setup files (installation program) is NOT possible.

Also, it is not possible to prevent the update "on a normal way", it starts automatically after the complete installation.
Since the web connection must be upright because of the installation, this can not be avoided.


Title: Re: GSX PBR Update
Post by: jkatz098 on July 02, 2019, 01:47:05 PM
Few issues with refueling

1) The guy is floating in the air when he connects the hoses

2) When disconnecting and putting the stuff away, the animation just runs in reverse which looks weird because people are walking backwards

3) When the drive got back in the truck, he suddenly shot out of the truck and disappeared then ended back up on top of the wing, the other guy is still standing there and I have to reset the position to continue
http://i65.tinypic.com/2rx8mr7.jpg (http://i65.tinypic.com/2rx8mr7.jpg)

4)Can we have the option to switch from gallons to litres or kilograms on the fuel truck?

5)Fuel truck animation freeze when you minimise the sim, if you wait long enough and switch back into p3d the animations run super fast as if they are catching up


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 01:55:02 PM
I found that for MY system it also works without problem when I install GSX to default folder on C:\Program Files (x86)\Addon Manager. If I install on my dedicated P3D disk "E:\Prepar3D Addons\GSX\Addon Manager", then it erases the files in .\couatl\GSX.  :)

In addition, I think i've found a problem at least for my system. I've tried to install GSX first in D:\Addon Manager and then on E:\Addon Manager. Both times installation was successful, without deletin necessary files in .\couatl\GSX. It seems when updating installation, files arent accepted by my E:\Prepar3D Addon\GSX\Addon Manager folder.  :)


Title: Re: GSX PBR Update
Post by: Zayad Abushamka on July 02, 2019, 02:01:38 PM
from yesterday the download stopped at 5% any idea to fix it please help


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 02:05:05 PM
It seems when updating installation, files arent accepted by my E:\Prepar3D Addon\GSX\Addon Manager folder.

The updater will update files of our existing installation regardless where they are. But in order to know where you previous installation was, it reads a key in the registry from the previous install. If you MOVE your GSX installation manually, everything will fail, so this is what I think happened in your system.

The ONLY proper way to "MOVE" an FSDT installation is:

- Uninstall each and ever FSDT product you have.

- Reply YES to the question "Do you want to remove the Addon Manager?" ( this is the most important part )

- Reinstall all products


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 02:13:57 PM
I didn't move manually any FSDT installation and I only have one and that is GSX. I know you don't suposed to do that. I'm some sort of IT "expert" myself.  :-[  And each time I am doing new installation, I completely uninstall GSX and Addon Manager and also delete all folders including Virtuali folder. I know it's strange, but that the way it is, at least for me and I'm happy that it works.  8)


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 02:33:02 PM
Here it is. I've tried it once again. One installation in my P3D addon folder, and other installation on root of my disk.

Here are images with completed installation:

https://imgur.com/WyDSJt5.jpg (https://imgur.com/WyDSJt5.jpg)

https://i.imgur.com/CKDWf1D.jpg (https://i.imgur.com/CKDWf1D.jpg)

I hope it helps somehow.  :)


Title: Re: GSX PBR Update
Post by: Krielkip on July 02, 2019, 03:02:35 PM
The first person scenes don't work for me. I get a scene far beyond the pushback truck for instance.

HansK


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 03:10:59 PM
The first person scenes don't work for me. I get a scene far beyond the pushback truck for instance.

Which pushback truck model was, exactly ?


Title: Re: GSX PBR Update
Post by: klisura on July 02, 2019, 03:12:42 PM
Same issue for me. After Live update Gsx is no more present in Addon menu.
I have GSX + GSX level 2 on a separate drive (D) where is all other P3D stuff.

I could try to install on C but I would prefer to have it on D.

I think it's time for Virtuali to recognize the defect and start working on a solution instead of continuing with denialism.


Title: Re: GSX PBR Update
Post by: Woodrow on July 02, 2019, 03:36:43 PM
Any chance of more effort into fixing this issue instead of lengthy posts defending the issues.  And I'm still waiting for my TeamView appointment you mention.  Never had any issues like this with any other software update.


Title: Re: GSX PBR Update
Post by: klisura on July 02, 2019, 04:20:11 PM
Any chance of more effort into fixing this issue instead of lengthy posts defending the issues.  And I'm still waiting for my TeamView appointment you mention.  Never had any issues like this with any other software update.

Do you have GSX installed on your system drive (usually C:) or on a separate drive?


Title: Re: GSX PBR Update
Post by: Woodrow on July 02, 2019, 04:26:40 PM
It works only if installed on my C drive. Not where all my other P3d stuff is kept. No dramas but canít see how so called beta testers wouldnít have found that. Thanks to good community who worked this out.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 04:33:25 PM
I'm not "denying" anything.

It's just the forum is flooded by so many messages asking the same issues over and over without checking if they have been already answered, that I cannot find the time to look at this, because I must reply to everybody, otherwise word will start to spread "FSDT doesn't answer"...

Well, at least during the last 15 minutes, THANKS to a global Cloudflare outage has brought down million of sites:

https://metro.co.uk/2019/07/02/cloudflare-outage-means-websites-including-detector-10103471/

The forum was unreachable, so I found the time to:

- Uninstall everything

- Reinstall into a totally separate folder named:

D:\P3D Addons\FSDT

With the sim installed in C:\Prepar3d4

And guess what...the installation was FLAWLESS. The updater didn't remove anything, it only downloaded a few files which were updated after the release, and that's it. The sim ran perfectly with GSX at the first try.

So, again, there MUST be something different in your systems, and the only way to know, is having a TM session.


Title: Re: GSX PBR Update
Post by: Syzygy on July 02, 2019, 04:34:46 PM
Hello Umberto,

This is my first post on your Forums and I also want to add my name to the list of people with problems since the update. I just spent two days on this, installing, reinstalling, checking .net updates, ensuring Windows Defender is not interfering with the GSX install, trying different SSDís and so on. I used IObit Uninstaller and CCleaner to remove all traces of previous installs then installed again, and again from your site. I have P3Dv4.5 only on my PC and a number of other Add-Ons, which all work perfectly.

Before the updates my install was on C:/GSX and it worked well. However, since the update on my system your programme just does not want to work properly in any location other than C:/Program Files (x86). A location I am not happy about but at least the programme is now running. Yes, I have Windows Defender configured correctly with relevant Exclusions.

Hopefully, as developer, you will be able to provide us all with some idea of a solution in the near future.

Thanks,
Roger



Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 04:37:36 PM
Before the updates my install was on C:/GSX and it worked well. However, since the update on my system your programme just does not want to work properly in any location other than C:/Program Files (x86).

Have you read my previous reply ? it works fine here. If it doesn't work on your system, it's not normal and the only possible way to know, is having a TM session with you. PM if it's ok for you.


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 04:44:52 PM
At least we have found out some solution. It's not big deal for me that it isnt working as it should, i found a solution for my system and that is that. Dont get mad Virtuali, we all just wanna help and try to solve the solution for this issue that beta tester didnt run into.

Sent from my SM-G960F using Tapatalk



Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 04:46:22 PM
At least we have found out some solution. It's not big deal for me that it isnt working as it should, i found a solution for my system and that is that.

It would be helpful to know what is that, because it might lead to having the updater being fixed to handle that situation automatically.


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 04:48:10 PM
Yes, its very strange/funny issue. Never ever have run in something like this. 😎

Sent from my SM-G960F using Tapatalk



Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 04:51:56 PM
Yes, its very strange/funny issue. Never ever have run in something like this.

You are free to send me a PM to explain it, if that's the issue.


Title: Re: GSX PBR Update
Post by: Woodrow on July 02, 2019, 04:53:36 PM
Well if you'd answered my TeamView request you'd know.  I'm not moaning but come on.  Even if you feel that it's got to be user error at least look at their system so you can confirm.  In this case and I bet if everyone having issues with installing to separate drives just lets the installer go into C drive then everything will be ok.  It does not matter to me where the software goes, what matters is being able to fix it when it goes wrong.  I've seen more posts telling everyone they're wrong instead of trying to find out why so many are having the SAME issue.  keep the products coming and I'll always support you in buying them.  


Title: Re: GSX PBR Update
Post by: p4pe on July 02, 2019, 04:57:11 PM
I already post my problem and found the solution for my system, but i cant explain why is that. Never seen anything like this. Will try to dig a little more.

Sent from my SM-G960F using Tapatalk



Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 04:57:43 PM
Well if you'd answered my TeamView request you'd know.

If users would calm down and, AT LEAST, stop posting the same questions over and over without checking if they have been already answered (they always have), I might have some time to reply to your PM.

Quote
Even if you feel that it's got to be user error at least look at their system so you can confirm.

That's precisely why I asked to have a TM session to begin with! You know how many replied to it ? YOU and another ONE. That's it. I'll try connect with you as soon as possible.

Quote
In this case and I bet if everyone having issues with installing to separate drives just lets the installer go into C drive then everything will be ok.

The issue is, I already tried, and I have no issues whatsoever installing in a random folder in D:, with the sim installed in C:, which seemed to be the problem  reported. So, it must be something else as well, not just the fact it doesn't work from D:, because it's surely does.


Title: Re: GSX PBR Update
Post by: Estebanfsx on July 02, 2019, 05:10:00 PM

You give us solution that does not work ... result couatl works no longer under FSX


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 05:11:14 PM
You give us solution that does not work ... result couatl works no longer under FSX

The solution I gave you works just fine. But it's for FSDT airports only. If you have other customization, as I've already explained to you, you must move them aside, until we'll come with the real fix.


Title: Re: GSX PBR Update
Post by: j.verver95 on July 02, 2019, 05:26:53 PM
Hi Alberto,

unfortunately i must add myself to the list of people having problems. Everything worked flawless as i have a dedicated D drive for my P3D and all addons.
I was very hyped about the update and ran the live updater as administrator. I got the value error but i don't think that has any influence on the installer. However, in the end also, i saw exactly what everybody is describing that my files where deleted and the GSX control menu icon disappeared. In P3D under de addon tab is the addon manager visible however not GSX and the standard control to open the menu won't work either. I already did what you described 3 times:
- deleted GSX completely and every folder related to it
- Answered yes on all questions including the addon manager to uninstall everything
- reinstalled GSX

Everytime it is doing the same thing. I am willing to make an appointment so you can look at MY system via teamviewer so you can research the problem which could help all the people which have problems?

I only hope it gets fixed soon as this is a really big bummer to GSX as it worked flawless before the update which was also located in the D drive.

Greetz,
Jasper


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 05:33:29 PM
Everytime it is doing the same thing. I am willing to make an appointment so you can look at MY system via teamviewer so you can research the problem which could help all the people which have problems?

PM me about this.


Title: Re: GSX PBR Update
Post by: Syzygy on July 02, 2019, 05:49:17 PM
Before the updates my install was on C:/GSX and it worked well. However, since the update on my system your programme just does not want to work properly in any location other than C:/Program Files (x86).

Have you read my previous reply ? it works fine here. If it doesn't work on your system, it's not normal and the only possible way to know, is having a TM session with you. PM if it's ok for you.

PM sent

Thanks,
Roger


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 06:20:16 PM
So, I uninstalled everything and disconnected my computer from the internet (for preventing the Live Updater to download anything).

I had no problems with the installation and all the files were still present.

I was also able to register GSX in P3D but as soon as I reconnected to the internet weird stuff started to happen. Whenever I request something from the CTRL + F12 menu Couatl crashed.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 06:22:30 PM
So, I uninstalled everything and disconnected my computer from the internet (for preventing the Live Updater to download anything).

Which of course is precisely what you should NOT do, since we released some fixes in the meantime

Quote
Whenever I request something from the CTRL + F12 menu Couatl crashed

Has it crashed with a suggestion to open the error log ? If yes, open the error log, save it, ZIP it and Attach it to a post.


Title: Re: GSX PBR Update
Post by: AFS on July 02, 2019, 06:26:15 PM
Dear Umberto,

maybe you should tackle the problem from another angle.

It makes no sense now to examine countless systems for possible misbehavior. Smarter would be to make the installer so that it runs everywhere.

I'm also wondering why all the other updates have always been hassle-free and now not at all. Have you changed anything and if so, what?


Since the update obviously has allocation problems with installations that are NOT installed on C: - I'm NOT talking about your computer now - it would be smart to ask for user input instead to use the  "full automatic" mode .

For example, the query for which version of the flight simulator should be updated. Here, of course, the registry can be read out and a suggestion made, but the user can change the path according to his own needs.

The same can be done by querying the valid GSX installation path.

Thus, the installer knows exactly what he (files for FSX or P3D4, only legacy or only PBR files) exactly install or update and what is not. The user input is then the basis for the installation or the update.
Errors are then automatically only on the user - in contrast to now.

The problem with different registry entries to perhaps nonexistent simulator installations is then non existent.


I also think it would be wise to put just the new full installation files for downloading on the server instead of this huge live update.

This certainly requires less server time than the live update with such a large amount of files.

If the setup file does the same user queries before installation, nothing can go wrong. This gives users the freedom to decide what they want to install where.
Many software manufacturers do this, e.g. REX, and there is no problem with that.

I would use the live update only for small updates, as before.

Perhaps this option would be more efficient in the long run than having to deal with bugfixes now and all the time.

Maybe you can think about it.


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 06:26:28 PM
Which of course is precisely what you should NOT do, since we released some fixes in the meantime

All right, I'll uninstall it again without disconnecting.

Quote
Has it crashed with a suggestion to open the error log ? If yes, open the error log, save it, ZIP it and Attach it to a post.

I'll update you on that after reinstalling (if still occurring).


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 06:32:41 PM
Quote
Has it crashed with a suggestion to open the error log ? If yes, open the error log, save it, ZIP it and Attach it to a post.

The crash log isn't very long, this is all I get:
couatl v3.2 (build 4231)
panic log started on Tue Jul  2 18:30:56 2019

problem raised by engine or unspecified addon
{'Airport': 'KSFO', 'User Pos': (37.61067183629535, -122.38701042433878, 6.36775 m, 2.40575 m, 210.28998983289128)}


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 06:38:01 PM
It makes no sense now to examine countless systems for possible misbehavior. Smarter would be to make the installer so that it runs everywhere.

In order to make an " installer that runs everywhere", one has to examine countless systems for possible misbehavior.

Quote
I'm also wondering why all the other updates have always been hassle-free and now not at all. Have you changed anything and if so, what?

We rewrote the Live Update from scratch, before users complained it was too slow.

Quote
Since the update obviously has allocation problems with installations that are NOT installed on C: - I'm NOT talking about your computer now - it would be smart to ask for user input instead to use the  "full automatic" mode .

The installer obviously WORKS on every drive. And I'm not talking about "my" computer, I also talking about the computers of all our testers, and I doubt they ALL installed into C:

Quote
For example, the query for which version of the flight simulator should be updated. Here, of course, the registry can be read out and a suggestion made, but the user can change the path according to his own needs.

The place which or were the simulator is installed doesn't have any effect on the path the user is supposed to choose for FSDT.

Quote
The same can be done by querying the valid GSX installation path.

Sorry, no. The GSX path MUST the same of the last FSDT installation, and we cannot risk stuff not working, just because GSX was installed in a different folder than, let's say, JFK. They are DESIGNED to work TOGETHER.

So, the current solution is the right one:

- Leave total freedom of choice to users on the FIRST FSDT install

- Store a key in the registry about that choice.

- Automatically install into the same key all the other products.


Quote
]he problem with different registry entries to perhaps nonexistent simulator installations is then non existent.

We already fixed this.

Quote
I also think it would be wise to put just the new full installation files for downloading on the server instead of this huge live update.


That's exactly as it is now.

Quote
This certainly requires less server time than the live update with such a large amount of files.

That's why we suggested to use the Full installer, rather than the updater for THIS update. But that doesn't mean the updater won't work, it's just  slower.

Quote
If the setup file does the same user queries before installation, nothing can go wrong. This gives users the freedom to decide what they want to install where. Many software manufacturers do this, e.g. REX, and there is no problem with that.

That's exactly how it is now. You have complete choice over where to install into. But all FSDT products MUST be together.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 06:39:34 PM
The crash log isn't very long, this is all I get:

It's best if you open a separate thread about this.


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 06:43:58 PM
It's best if you open a separate thread about this.

Ok, will do!

As for the re-installation, same outcome. The live updater removes essential files.

(https://i.imgur.com/avVoK7L.png)


Title: Re: GSX PBR Update
Post by: Syzygy on July 02, 2019, 06:49:41 PM
Hi again Umberto,

I sent you my Teamviewer ID and Password by PM as requested. Iíve waited quite a while but I can only guess how busy you are at the moment. I cannot wait any longer so will close down for the moment.

Thanks anyway  :)

Roger


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 07:12:44 PM
As for the re-installation, same outcome. The live updater removes essential files.

Is your K:\FSX the folder where FSX is installed into ?


Title: Re: GSX PBR Update
Post by: Renoi71 on July 02, 2019, 08:05:50 PM
Hello support

So I fixed my problem ... For me I uninstalled all FSDT products delete the folder C: \ Program Files (x86) -->Addon Manager<--    reinstall it update PBR and the FSDT Live update , everything works...
Damage that we have to reinstall all the airports... :-\


Title: Re: GSX PBR Update
Post by: mcdonoughdr on July 02, 2019, 08:06:35 PM
Any chance of finding an API or something to download real world airport fuel prices? Seems much more realistic then just the Department Of Energy price.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 08:54:48 PM
Any chance of finding an API or something to download real world airport fuel prices? Seems much more realistic then just the Department Of Energy price.

Sure, as long as you prepared to pay a subscription price for GSX JUST to get a more realistic fuel price.

Of course, we researched this and, the only API which are available and lists the actual fuel price at airports, are available only as a subscription, to be used by real-world flight planners (also sold under subscription), and usually have data for the US only.

There was some guy who made a free website, we contacted him about an API, never got any reply. If you can find an API that can be used for free, and has a Worldwide coverage, we'll be more than willing to replace the existing one.


Title: Re: GSX PBR Update
Post by: PC Pilot on July 02, 2019, 09:03:29 PM
Please post the link for the new thread regarding this issue so the rest of us can at least follow it.

And please report any solutions from TM sessions as I would imagine they will apply to those of usexperiencing this issue.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 09:08:02 PM
Please post the link for the new thread regarding this issue so the rest of us can at least follow it.

Which issue ? This thread is already unreadable because everybody posted about everything.

Quote
And please report any solutions from TM sessions as I would imagine they will apply to those of usexperiencing this issue.

The TM session is required only to check for ONE thing:

- The supposed inability to install into a folder on a different drive than the sim, which works perfectly here and for all out testers too so, because I cannot replicate it, I need to have TM session with someone affected by THIS specific issue.

There are no other issues I'm aware of, and we already fixed what was the only known bug on the jetway logo, which affected only FSX users.


Title: Re: GSX PBR Update
Post by: ahmadjie80 on July 02, 2019, 09:35:43 PM
????


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 09:39:20 PM
I cannot replicate this problem, which seems to happen only with the PMDG 737. Have you checked if the refuel point under the wing is set correctly ?


Title: Re: GSX PBR Update
Post by: Kevin_28 on July 02, 2019, 10:11:27 PM
Had that issue occur with the PMDG 737 and at LatinVFR KSNA. At other airports, with the same plane it wasn't a problem, so my guess would be that it's something dealing with the airport scenery(?). Not sure.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 10:13:45 PM
Had that issue occur with the PMDG 737 and at LatinVFR KSNA. At other airports, with the same plane it wasn't a problem, so my guess would be that it's something dealing with the airport scenery(?). Not sure.

Try to fix the airport altitude in GSX, by clicking the small airplane icon where it says "Ground Elevation", then Restart Couatl and try again.


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 10:36:11 PM
Is your K:\FSX the folder where FSX is installed into ?

No, that's just a directory I made myself where most of my addons are installed (Active Sky, Envtex, GSX, ...). There is no simulator installed in that directory. I'm also using P3D v4.5.


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 10:39:44 PM
No, that's just a directory I made myself where most of my addons are installed (Active Sky, Envtex, GSX, ...). There is no simulator installed in that directory. I'm also using P3D v4.5.

Ok, then try this: instead of installing inside K:\FSX\GSX, try something else, like K:\FSX\FSDT, I have a suspect that, if it's confirmed, might lead to the solution of the problem.


Title: Re: GSX PBR Update
Post by: Anthony96 on July 02, 2019, 10:47:46 PM
thx for the great product love it


Title: Re: GSX PBR Update
Post by: simtom on July 02, 2019, 11:21:26 PM
Ok, then try this: instead of installing inside K:\FSX\GSX, try something else, like K:\FSX\FSDT, I have a suspect that, if it's confirmed, might lead to the solution of the problem.

I was actually going to try that but thought "nah, that can't be it". Turns out it WAS that what was causing the installation issues. I guess this is due to the fact that there is an GSX folder inside the installation directory? Thanks for the help!

Now I just need to figure out how to use the dual jetways at KLAS (FlyTampa). This might be off-topic (and not something you can comment on) but any ideas why SODE says it can't find any jetways?


Title: Re: GSX PBR Update
Post by: virtuali on July 02, 2019, 11:28:08 PM
I was actually going to try that but thought "nah, that can't be it". Turns out it WAS that what was causing the installation issues. I guess this is due to the fact that there is an GSX folder inside the installation directory?

That was my suspicion, and it seems to be the case indeed. We only need to check for this in the Updater, to not be confused by it.


Title: Re: GSX PBR Update
Post by: simtom on July 03, 2019, 12:37:02 AM
That was my suspicion, and it seems to be the case indeed. We only need to check for this in the Updater, to not be confused by it.

I'm glad we were able to solve this issue. Maybe you could add a warning to the installer about not installing it in a folder called "GSX"? Or a check that can be made by the installer?


Title: Re: GSX PBR Update
Post by: virtuali on July 03, 2019, 01:21:27 AM
I'm glad we were able to solve this issue. Maybe you could add a warning to the installer about not installing it in a folder called "GSX"? Or a check that can be made by the installer?

That would be a crude hack, and in the time I add that message, I could fix the issue entirely. You must understand that, in software development, the real challenge is NOT fixing bug, is finding bugs and being able to replicate them.

Once a bug can be replicated, it's usually very easy to fix it, especially in this case, when we are dealing with an external program that doesn't have to interact with anything, other than its own files and folders.

The Update Updater is Online now so, there are no problems anymore to install into a folder with "GSX" in it.