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Products Support => Charlotte KCLT Support FSX/P3D => Topic started by: mbscjohnp on June 26, 2018, 04:45:51 am

Title: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on June 26, 2018, 04:45:51 am
Installed SODE update.  With GSX, after attaching jetway and during passenger and baggage loading, baggage trucks have no trailers and handlers pull bags out of the air.  After baggage loading is complete, baggage trucks have departed, handler vehicles are pulled back, passengers loaded, and beacon started, I am unable to undock the jetway with a message "Waiting for other services to complete" and Baggage Loading in progress.  In order to push back, need to shut down GSX and undock jetway with CTRL+J.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem
Post by: virtuali on June 26, 2018, 04:51:44 am
http://www.fsdreamteam.com/forum/index.php/topic,17925.0.html
Title: Re: KCLT GATE B6 Baggage carts and jetway problem
Post by: mbscjohnp on June 26, 2018, 05:38:34 pm
Umberto:  Got your temporary solution about jetway, but the baggage trucks still have no carts and the handlers are loading bags out of the air.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem
Post by: virtuali on June 26, 2018, 05:49:09 pm
Umberto:  Got your temporary solution about jetway, but the baggage trucks still have no carts and the handlers are loading bags out of the air.  John

The solution was just to fix the never ending boarding/deboarding.

Baggage trucks missing carts is an entirely different problem, and it's likely nothing to do with GSX, is probably caused by another addon spamming Simconnect with so many commands in so short time, that we don't get enough chance to talk with the sim, so some of our commands to create objects are being lost. Some users reported this when using some 3rd party weather engines, and reported it as fixed by switching to other weather engines. Do you use ActiveSky perhaps ?
Title: Re: KCLT GATE B6 Baggage carts and jetway problem
Post by: mbscjohnp on June 26, 2018, 06:03:46 pm
Umberto:  No weather, except FSX and nothing else running except FSX and KCLT with GSX & SODE.  Haven't simmed out of KCLT for a while, but last time simming, baggage carts were present. Last time I FLEW out of KCLT, my baggage was on a cart (smile).   I'll try some more research here and let you know.  Thanks for all you do.  John

OK reinstalled SODE and updated GSX and selected three different aircraft and four different KCLT gates.  Each time on boarding request, departing baggage trucks have carts with baggage, but arriving baggage trucks have no carts attached and handlers load bags out of mid-air from location that carts should be onto the ramps and bags move into cargo bays.  I did notice that our carts are being run over by "existing" traffic (catering trucks), of which there is an over abundant amount.   I have no other add-on running at the time.

I ran the same aircraft at KMEM Gate C12.  Two baggage trucks arrived with four carts and baggage on each.  So it must have to do with KCLT and I checked the gate configuration and found no errors.

Umberto, please mark this matter partially resolved.   As a last effort, I ran FSDT updater once more and two baggage trucks showed up with a supposed three cart setup, but the first and third carts had baggage on each and the middle carts were not visible.  The handlers did pull baggage out of mid-air from these non-visible carts.  Somehow the message to display the middle carts is not getting through.

Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on June 28, 2018, 12:15:21 am
You don't say which gate at KCLT you used so, I tried a random one ( A5 ), and when Boarding, the carts on the parking went away empty, which is correct, and the ones coming from far away were full, and loaded all bags correctly, nothing missing.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on June 28, 2018, 03:54:58 am
 :) :)Umberto:  The subject line reads KCLT Gate B6, because that is the real gate for KCLT-KMEM.

Umberto:  I put a CRJ 900 at Gate A5, since that is the gate which you are using, because my A319 was too big for that space,although the CRJ's cargo holds are on the left side.  After I correctly configured the aircraft's two cargo hold positions and the two passenger doors, the baggage trucks arrived with no problems. See the picture.

Increased the size of A5 from 34.0 to 34.12 and fit my A319 to KMEM in. Used 5125 lbs in each cargo bay, as normal, with 128 passengers, to get 3 carts.   Two trucks with 3 UNCOVERED carts arrived, second set middle cart not attached to front cart and also has no wheels.  See picture.

Ran it once more at A5 with A319 and using same passenger and cargo weights as before.  Two trucks with COVERED carts arrived with no problems.  See picture.
 
The problem seems to be when more than one cart is required due to cargo weights.

Check out gate B6 with A319, fully loaded with passengers and cargo.  Missing both middle carts.  See picture.
Now same gate, etc. with second set first cart missing wheels.  See picture.
Now same gate, etc. with first cart missing wheels. See picture.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 01, 2018, 09:22:12 pm
Umberto, now I don't know what else to do.  I'll wait for a reply, suggestion, or fix.  No hurry at all.  I can live with this for awhile.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 02, 2018, 01:39:06 pm
The missing wheels might be a problem of the SmallPartsRejectRadius tweak set too high.

A whole missing cart cart, instead, simply shouldn't happen and, of course, I cannot replicate it.

However, if you have lots of other addons spamming Simconnect with too many commands ( weather engines and camera addons might do that ), it's possible that because of them, we don't get enough chance to talk with the sim, since the Simconnect communication channel is kept busy by those spammers, so it's possible the command we sent to the sim to create a cart wasn't received.

So, try to disable all 3rd party addons except GSX, and see if it makes any difference.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 03, 2018, 03:17:50 am
Umberto, the only other thing running is Radar Contact, but I will shut it down.  This is not happening at KMEM, KLAX, KSFO, with Radar Contact running, only at KCLT.  At B6, I watched the carts appearing at the edge of the terminal and they appear to have a stutter there.  At A5 the covered carts had no problem, only the uncovered ones.  It is nothing big that I can't live with and I can always change gates.  The only reason for B6 is American's assignment for AA Flight 2080 to KMEM, which is one heck of job getting an A319 to FL380.  Have yourself a very good day.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 10, 2018, 06:32:05 pm
Umberto:  I am running absolutely nothing but FSX, KCLT, and GSX, SODE.  I am getting the same results on a second desktop loaded only with Win7, FSX, KCLT, SODE, and GSX and no other programs, not even an anti-virus proggy.  I tried to locate the SmallPartsRejectRadius tweak set too high, which you mentioned above, without luck.  I did try some variations at KCLT, as this is the ONLY airport with this problem.  No problems at KMEM, KLAX, KSFO, KJFK, KMYR, KDEN.  I am using an A319, A320, and CRJ900 with FULL cargo settings to obtain at least 3 carts and 2 sets for the larger aircraft.  I am wondering if you are using the same type of aircraft and cargo loading in your attempts at reproducing this problem and using "B" gates, as am I, as it appears only to occur on "B" gates, see above "B" gate pictures and my new one at B14, WITH a problem, and then C10 and E22 with NO problem.  Go across the "street" from Gate B14 to Gate C5 and no problem.  See picture. These pictures were taken one after the other, with nothing else running, but FSX, FSDreamTeam, and MS Snipping Tool.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 11, 2018, 08:43:17 am
 I am wondering if you are using the same type of aircraft and cargo loading in your attempts at reproducing this problem

As I've said in my previous message, if it were a problem of a WHOLE missing cart, I might eventually consider that, either because of other addons spamming Simconnect with commands or due to high CPU load, GSX couldn't create it for some reason.

But if you are missing JUST THE WHEELS, then no, sorry, this cannot possibly have anything to do with GSX, and can ONLY be caused by a problem with your video settings. The SmallPartsRejectRadius  was just one I could remember it might affect it, but doesn't mean it's the only possible cause.

Your settings too high, a problem with a video driver or tweak that shouldn't apply, a bug in your video drivers, something like that. When GSX creates a vehicle, it JUST asks the sim "Create an object named xxxx", the rest is entirely up to the sim.

We cannot control if A PIECE of the object is not visible, unless we explicitly modeled that part to be visible on/off, but that would require a special modeling, and wheels are surely NOT being made to be switchable.

So, if you are missing just PARTS of a GSX object, you can be 100% sure the problem doesn't have anything to do with GSX, and it's caused by your settings/tweaks/bugs.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 11, 2018, 07:18:11 pm
Umberto:  First, thanks for all you do.  Then, I do understand your logic;  However, if this occurrence would take place at other concourses and airports, I would readily concur. Having dabbled in code writing a long time ago, I do understand its intricacies, but also recognize that settings normally effect more than a single occurrence, which is not the instant case, especially as I have made no changes to such settings in existence prior to these current updates, so if it were settings, or interference, it would, necessarily, also occur at Concourses C, D, and E. 
It does appear strange that at Concourse B, the carts are spawned from next to a building, and stutter as they do so, while at the other concourses of KCLT, the carts travel a very long distance, for a long period of time, from far away, while they pass Concourse B, as I have been watching them.
You are the programmer and it is your proggy, so I defer to you and consider your assumption that it must be my computer, or settings, and will simply transfer my A319, A320, A330 and CRJ 900 flights to concourses C, D, and E, of American's Hub to the World, where this does not happen.  As you can see from my constant trials and photos, I only meant to alert you and not to cause you stress, or demean your excellent work.  Again, thanks for all you do and your wonderful programs.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 11, 2018, 08:05:11 pm
However, if this occurrence would take place at other concourses and airports, I would readily concur.

It's possible that, with the more dense airports, like KCLT, which has really been designed for P3D4, your video driver/settings/tweaks might be more likely to cause it.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 12, 2018, 03:13:02 am
Umberto:  Got ahold of NVIDIA by phone and we dumbed down and tweeked my GTX 1080 Ti setup as far as it would accept, to no avail. They have no other answers for me, since they don't support FSX and suggested, with a grin, that I use an older puter, or a higher IQ program.  John ::)
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 12, 2018, 08:03:34 am
A GTX 1080 ti used with FSX it's a waste and, in fact, might expose some bugs of the ancient rendering engine (made for DX9), when nobody could foresee such modern card, which is of course optimized for DX11.

Do yourself a favor, and switch to P3D4.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 13, 2018, 12:05:15 am
Now why would I want to do that after spending years correcting many actual military airports like KTIK, KVPS, some hidden ones, and MUGM at Quantanamo Bay that Microsoft programmers were prohibited from using Google to accurately portray, to include my home airport KMYR, its adjacent shopping malls, to include my house, neighborhood, and even adding a missing existing train bridge over the Intercoastal Waterway, which I have shared with new friends around the world, and adding missing current Waypoints, STARS and SIDs with MS FSX tools such as SDK and Environment Kit and BGL Compiler, to include correctly painting supplied aircraft.  At 87 years of age, having actually driven earlier busses, I'll stick with what I know and enjoy flying old routes in new busses.  Old bus drivers never die, some of them sim.   ;D John    Now please close this conversation.
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 13, 2018, 10:15:28 am
Now why would I want to do that after spending years correcting many actual military airports

You can use all your customized sceneries in P3D too. It's basically compatible with FSX, if nothing fancy is done (like custom gauges/modules which would require a recompile in 64 bit )
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: mbscjohnp on July 14, 2018, 01:28:47 am
Umberto (Friend), I guess that's why you are respected among long time users of your wonderful work.  I will take a look at your suggestion and see if my old brain will be up to the challenge.  If I run into a problem, I'll call you at home  :P  John

Welllll, I upgraded to Win10, installed Prepar3Dv4, uninstalled Addon Manager from FSX, reinstalled Addon Manager and set it to install in both FSX and Prepar3Dv4 and then ran into a whole bunch of problems trying to install KCLT into P3D4.  I figured out that I have to uninstall all of my airports and reinstall EACH of them into both proggies, including GSX and possibly SODE?  I'll get busy and try it all out.  Well, KCLT worked, so I'll be busy with the others.  I guess that I will like P3D4 after spending money for Win 10 and P3Dv4 that I didn't tell the wife about.  I'm still trying to figure out how to get my planes in.  At least Microsoft has now come out with A318-319 and supposedly with money off if you already have their FSX one.  John
Title: Re: KCLT GATE B6 Baggage carts and jetway problem **SOLVED**
Post by: virtuali on July 15, 2018, 10:42:29 am
 I figured out that I have to uninstall all of my airports and reinstall EACH of them into both proggies, including GSX and possibly SODE?  

Yes, if you add P3D4 after installing any FSDT products, you'll have to uninstall them all, and reinstall them all, using their most current installer.