FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: virtuali on February 02, 2017, 06:53:03 PM



Title: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 06:53:03 PM
GSX version 1.9.11 has been released, with several new features, and lots of reported bugs fixed. Here's the list of changes:

- Icing conditions detection more realistic, now based on Temperature + Dew Point.
- Deicing pads added to Zurich and O'Hare.
- Refueling starts by filling wings tanks first, then the central ones and finally externals.
- Preset Fuel quantities indicated in USGAL and Lb/Kg (depending on International settings).
- Automatic detection of 3rd party progressive refuel simulation made optional in GSX - Settings.
- Support for Prepar3D 3.4.22 (Hotfix 3).
- Support for the PMDG 747-400 V3.
- Don't remove PMDG Ground Equipment around the airplane by default.
- Airplane Configuration: Don't display traffic cones if engine z < -100 meters. Used by the Concorde.
- New Ground Operators added: Aegean, Air Asia, Brussels South Charleroi, EVA Air. REQUIRES Downloading the Vehicles Update or the Full GSX Installer.
- More precise collision detection at KMEM.
- Bugfix: Refueling not stopping anymore when quantity requested exceeded the tanker capacity and the "Multiple Trips" option was disabled.
- Bugfix: Departure (PushBack) queuing.
- Bugfix: Random operators appearing when parking has no codes.
- Bugfix: Progressive refueling requested by custom aircraft system, activated only if aircraft is parked.

To install the new update, you have two options:

- Download the latest Full installer, which contains everything.

OR

- Download the latest Stand-Alone Addon Manager and the latest Vehicles Update from the GSX page.


Title: Re: GSX 1.9.9.11 - Major update
Post by: DaveCT2003 on February 02, 2017, 07:34:39 PM
Thank you Umberto, so very much!  I'm extremely happy and encouraged to see these updates to GSX!

1. Will it be possible for third party scenery developers (including Freeware Scenery Developers) to trigger (or set the flag) for completion of Anti-Icing?  I ask because there are sceneries that have working Deicing Stations, and they could be easily integrated with GSX and if we had the ability to trigger the COMPLETION of the Deicing Procedure. Of course I'll be that you've provided this ability via the User Interface (F12 Key), but I thought it would be great to have this done automatically as well.

Example of the above:  The Freeware Philadelphia (KPHL) Airport Scenery from SunSkyJet has 5 or 6 large Deicing Stations in the vicinity of the entrance to runway 09L. They work very well, and start automatically once the aircraft is taxied into position, and the Deicing procedure stops once a given amount of time has elapsed - and we could use this to trigger the completion of the Deicing procedure ion GSX.

2. I was very much hoping for the ability to setup airports (example: Remove rear stairs at all gates) without first having to start the sim and launch an aircraft to the airport.  Is this on a list for a future update?






Title: Re: GSX 1.9.9.11 - Major update
Post by: flaviossa on February 02, 2017, 07:35:51 PM
Hi, Umberto, thanks for the update. Unfortunately, the full installer is not recognizing my FSX-SE instalation. (The previous gsx installer was) It only recognizes the p3d v3 ....22 version as the image below:
http://fsfiles.org/flightsimshotsv2/images/2017/02/02/Clipboard02d2670.jpg (http://fsfiles.org/flightsimshotsv2/images/2017/02/02/Clipboard02d2670.jpg)

Previous GSX installers works perfectly with FSX-SE as can be seen with the previous full installer screen below:
http://fsfiles.org/flightsimshotsv2/images/2017/02/02/Clipboard034.jpg (http://fsfiles.org/flightsimshotsv2/images/2017/02/02/Clipboard034.jpg)

I have P3Dv3.4.22 and FSX-SE installed in my computer.
Any hint?
Thanks.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 07:41:58 PM
Unfortunately, the full installer is not recognizing my FSX-SE instalation. (The previous gsx installer was)

The previous installer still had problems detecting corrupted registry keys for FSX:SE, the new installer is supposed to FIX this, and recognize all possible combination of faulty FSX:SE installations but, apparently, yours is a case there we couldn't anticipate.

It's no use trying to fix this on the forum. Contact me in private, to arrange a Teamviewer session, because I really need to have a look at your system.


Title: Re: GSX 1.9.9.11 - Major update
Post by: fabristunt on February 02, 2017, 08:10:09 PM
- Support for the PMDG 747-400 V3.

Hi Umberto,
GSX doesn't recognise the 747's wheel chocks. It keeps asking for the parking brakes. This is not the case with the 737. Anything you can do?
I uninstalled GSX and reinstalled it with the new full installer.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 08:19:43 PM
GSX doesn't recognise the 747's wheel chocks. It keeps asking for the parking brakes. This is not the case with the 737. Anything you can do?

If GSX ask for the parking brake, then just set the parking brake so, this is not a bug. Yes, of course GSX can support some airplanes to use Wheelchocks instead of the parking brakes, but it's not something editable in the aircraft configuration editor (yet).

In any case, the configuration for the new PMDG 747 is NOT considered final, since we still need to get some support from PMDG, in order to add a proper Bypass simulation, which another system GSX can do, but requires support from the airplane.

We are already in contact with PMDG about this.


Title: Re: GSX 1.9.9.11 - Major update
Post by: fabristunt on February 02, 2017, 08:26:50 PM
Roger that Umberto. I'll wait for the final version.
You may also want to revise the fuel point, as the fuel truck is going under the airplane and not the wing. I'll change it myself, but a working default solution wouldn't be bad.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 08:34:57 PM
You may also want to revise the fuel point, as the fuel truck is going under the airplane and not the wing. I'll change it myself, but a working default solution wouldn't be bad.

The fuel point is already correct in the configuration that comes by default with this update.

The only possible reason why you still have it in the default position, is that you already made or downloaded a custom config for it, which has the fuel point wrong, so you must remove it, because custom configurations always take precedence over the internal one.


Title: Re: GSX 1.9.9.11 - Major update
Post by: fabristunt on February 02, 2017, 08:41:20 PM
I have been messing around with it this afternoon. I was under the impression that uninstalling it would clear everything out, that's the only reason i did it. I've corrected it manually now. Thanks.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Rikypara on February 02, 2017, 08:45:06 PM
Hi Umberto,
Why does it say "last updated 4-gen-17"? Is this one I should download?


Inviato dal mio iPhone utilizzando Tapatalk


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 08:48:18 PM
I have been messing around with it this afternoon. I was under the impression that uninstalling it would clear everything out, that's the only reason i did it. I've corrected it manually now. Thanks.

Uninstalling will never remove your own custom configurations, that's normal.

Maybe we could add a "Clean Uninstall" option in future versions of the installer, with a clear warning that doing this would remove all your custom configurations that might that might have taken lots of time to do, and you couldn't find anywhere else so, it's a potentially dangerous option.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 09:14:28 PM
Why does it say "last updated 4-gen-17"? Is this one I should download?

That's just your browser still not detecting the page has been updated (press F5). However, the download link is surely the correct one.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ghostrider114 on February 02, 2017, 09:18:10 PM
The Stand Alone Addon Manager is not detecting my FSX:SE install


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 09:26:34 PM
The Stand Alone Addon Manager is not detecting my FSX:SE install

As I said in a previous post, the previous installer still had problems detecting corrupted registry keys for FSX:SE, but the new installer is supposed to FIX this, and recognize all possible combination of faulty FSX:SE installations but, apparently, yours is a case there we couldn't anticipate.

It's no use trying to fix this on the forum. Contact me in private, to arrange a Teamviewer session, because I really need to have a look at your system.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Airshinx_13 on February 02, 2017, 09:51:46 PM
From the looks of it, i also have a corrupted FSX:SE registry since i get the issue the other two users are getting. I managed to get away with adding the directory manually, but wish that it could be fixed in the future, maybe.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Paddy1901 on February 02, 2017, 10:03:27 PM
Hey.

Had the same issue.Had to add my FSX SE path manually =(


Title: Re: GSX 1.9.9.11 - Major update
Post by: Captain Campion on February 02, 2017, 10:33:32 PM
Same for me, and never happened since i formatted my computer and installed FSX SE only. I have nearly every FSDT airport + GSX previous version installed without a hitch.


Title: Re: GSX 1.9.9.11 - Major update
Post by: wedge on February 02, 2017, 10:37:25 PM
Same here, though I previously today install FlightBeam KDEM which seems to use the same detection routine (same kind of window) which detected it perfecly fine. Also installed PMDG 747 yesterday with no issue at all either.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Paddy1901 on February 02, 2017, 10:45:22 PM
After the update my fsx get an CTD.My couatl.exe crashed.PLs help

Name der fehlerhaften Anwendung: couatl.exe, Version: 3.1.0.3625, Zeitstempel: 0x58921765
Name des fehlerhaften Moduls: python27.dll, Version: 0.0.0.0, Zeitstempel: 0x54e5f9b4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0012bd61
ID des fehlerhaften Prozesses: 0x20bc
Startzeit der fehlerhaften Anwendung: 0x01d27d926ebd2577
Pfad der fehlerhaften Anwendung: C:\FSX\steamapps\common\FSX\fsdreamteam\couatl\couatl.exe
Pfad des fehlerhaften Moduls: C:\FSX\steamapps\common\FSX\fsdreamteam\couatl\python27.dll
Berichtskennung: bb33b404-f5dd-4f49-a069-1dd2c416633a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 10:47:51 PM
With the help of Airshinx_13, that I had a quick Teamviewer session with, we found the problem and, in fact, I'd say it is an installer bug, a result of more and more paranoid tests against possible foul combinations of missing files, folders, etc.

No need to download anything, you should be able to fix by creating this empty folder:

%APPDATA%\Microsoft\FSX-SE

If you don't have FSX, the installer won't use it, but if it's there, it should now continue. It was a result of trying to detect an improper partial FSX uninstall, which sometimes happens.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Paddy1901 on February 02, 2017, 10:57:15 PM
Do i have to create only the folder ?Or do i have to reinstall ?


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 11:04:50 PM
Do i have to create only the folder ?Or do i have to reinstall ?

You said you were able to install by adding the folder manually, which I guess you meant you used the "Browse sim..." button, which is there for the precise reason to allow you to find a supported simulator if the installer cannot find it for some reason.

I don't think you have to reinstall but, since you then posted a crash, which doesn't obviously happen here ( I only use FSX:SE ), maybe reinstalling might help. Yes, you need to create that empty folder, and reinstall.


Title: Re: GSX 1.9.9.11 - Major update
Post by: CaptainSloppy on February 02, 2017, 11:29:16 PM
Hi Umberto! Nice update there...So I was wondering if we need to do anything else manually to get the PMDG 747 V3 to work properly? because GSX is still behaving just like before the update was installed.
I'm not being notified by the catering crew to open doors, they'll go right through them.
Loading of baggage/cargo positions are messed up. both of them are in the aft cargo area right next to each other. which doesn't make sense because I don't see how those giant crates could fit in the bulk cargo area.
Also because they're so close together maybe that's what's stopping the animations from happening. (this will interrupt the boarding process indefinitely) 
I also get notified to open "exit 2" constantly with this aircraft. everything is opened and I still get prompted with that...Any ideas?


Regards, Laurentino.





Title: Re: GSX 1.9.9.11 - Major update
Post by: Paddy1901 on February 02, 2017, 11:42:07 PM
ok it seems to work thanks for your help


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 02, 2017, 11:57:38 PM
GSX is still behaving just like before the update was installed.

That's because you probably already downloaded a customization made by another user, and user customizations always take precedence over the internal one, as explained here, in this same thread:

http://www.fsdreamteam.com/forum/index.php/topic,15013.msg109172.html#msg109172



Title: Re: GSX 1.9.9.11 - Major update
Post by: pusser_uk on February 03, 2017, 12:43:31 AM
Thank you for the update. I wonder if you can tell me why my installation has stalled at this point?

https://www.dropbox.com/s/zju5obj5mcocp0c/GSX_hangup.jpg?dl=0

The installation has stopped at this point and not progressed for 30 minutes.
I am using Windows 7 Pro


Title: Re: GSX 1.9.9.11 - Major update
Post by: fabristunt on February 03, 2017, 12:45:15 AM
I have played with it some more. During pushback the plane is jumping and rocking a bit, I can also see the steering tiller move trying to fight GSX I think. You told you are already in contact with PMDG so I guess this will be solved soon enough.

The other problem I have is during boarding with the 747F. It loads the ULDs but gets stuck on boarding crew and doesn't let me push back, because thanks to this update the pushback now waits for the boarding to be completed. How do I get it to finish the crew boarding? By the way, I say no bus or van come with the crew, but I remember seeing pics of it on here.

Also, some time ago you mentioned a "time remaining for boarding" countdown would come in an update. Any news on that?
Cheers,
Fabrizio


Title: Re: GSX 1.9.9.11 - Major update
Post by: Daniel.Burke01 on February 03, 2017, 02:32:13 AM
Hello,

I'm getting an error upon opening FSX after installation of the new update.  Please see my attached photo.

Thank you!


Title: Re: GSX 1.9.9.11 - Major update
Post by: Anson Cheung on February 03, 2017, 03:59:40 AM
May I know if the download link of vehicle updates posted in GSX page is really updated? The date shown above the link is last year...


Title: Re: GSX 1.9.9.11 - Major update
Post by: edwardpat on February 03, 2017, 04:57:38 AM
Could you confirm that the modules installed during the GSX upgrade are already compatible with the new P3D v3.4.22?.
Thanks, Ed


Title: Re: GSX 1.9.9.11 - Major update
Post by: arpal on February 03, 2017, 02:06:57 PM
Hello,

I'm getting an error upon opening FSX after installation of the new update.  Please see my attached photo.

Thank you!

Hello,
Same problem here
FSX crashes If you choose to load the module, if not the game loads correctly but with no GSX
Non Steam edition



Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 03, 2017, 03:00:02 PM
FSX crashes If you choose to load the module, if not the game loads correctly but with no GSX

Restart Windows and reinstall. ALWAYS allow to load the module and ALWAYS ignore the message.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Daniel.Burke01 on February 03, 2017, 04:23:12 PM
Hello,

I did restart and reinstall.  Still receive the same error and the same fatal error crash with FSX.  (NOT steam).  I am running installation and FSX as Admin.  No virus protection is running.


Title: Re: GSX 1.9.9.11 - Major update
Post by: pusser_uk on February 03, 2017, 04:52:28 PM
Thank you for the update. I wonder if you can tell me why my installation has stalled at this point?

https://www.dropbox.com/s/zju5obj5mcocp0c/GSX_hangup.jpg?dl=0

The installation has stopped at this point and not progressed for 30 minutes.
I am using Windows 7 Pro

So, after an hour with no response from my computer, I closed down the window showing the SODE Platform Manager and the installation carried on to complete. Everything suggested "WAIT" so I waited. I wonder why the installation wanted that particular window to be closed before it would carry on?


Title: Re: GSX 1.9.9.11 - Major update
Post by: Eirbus06 on February 03, 2017, 06:01:37 PM
Good Afternoon,
                       I have downloaded the update and it is working great with the Passenger PMDG 747 V3 but it does not find the correct doors on the Freighter version. Both cargo lifters proceed to the rear aft cargo door and ask for entry 2 to be opened.

Kind Regards,
Bryan.


Title: Re: GSX 1.9.9.11 - Major update
Post by: 33Bernard on February 03, 2017, 11:03:37 PM
Hello,
I have the same problem.
FSX crashes If Ichoose to load the module whith this message : "bglmanx.dll. Entry point Not found
The procedure entry point K32num Process Modules could not be located in the dybamic library kernel32.dll"

If not, the game loads correctly without GSX.

I restart windows (VISTA) and run the full GSX Insraller as administrator. The result is the same.


Title: Re: GSX 1.9.9.11 - Major update
Post by: noto1125 on February 04, 2017, 01:32:02 AM
Greeting's All,

I got this following error after installing v1.9.11 and requested de-icing (it happen at the point the trucks came and was about to select fluid type). I gave the option to restart Coulat and to download the Stand Alone Addon Manager.

couatl v3.1 (build 3625)
panic log started on Fri Feb 03 14:50:57 2017

problem raised by addon <unknown>
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 73, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\__init__.py", line 1407, in do
AttributeError: 'Departure' object has no attribute 'temperature'
{'Airport': 'LOWW', 'Requested assistance services at': 'Gate F 12', 'User Pos': (48.11890824596235, 16.567611048064418, 187.37 m, 4.48974 m, 205.7686021608206)}


Considering it was after installing the new version from the full installer, do I still need to download the addon manager?

UPDATE:

I tried a second flight, same airport different gate and aircraft. The first was with Aerosoft A319 and the second with PMDG B777. Got an error at the same stage of flight prep, de-icing. see log below.

couatl v3.1 (build 3625)
panic log started on Fri Feb 03 18:19:18 2017

problem raised by addon <unknown>
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 73, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\__init__.py", line 1407, in do
AttributeError: 'Departure' object has no attribute 'temperature'
{'Airport': 'LOWW', 'Requested assistance services at': 'Gate C 36', 'User Pos': (48.11941666829855, 16.555850005415177, 187.118 m, 4.23783 m, 65.40201710989399)}


Title: Re: GSX 1.9.9.11 - Major update
Post by: dnagato on February 04, 2017, 02:01:40 AM
I spended a lot of money in all FSD, after update a lost all, sorry I´m not happy with this, I will think before buy my next FSD. To let know, I tryed all solution proposted here, no sucess!


Title: Re: GSX 1.9.9.11 - Major update
Post by: canadagoose on February 04, 2017, 07:20:11 AM
Major Update...More like a MAJOR Disaster.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Flieger59 on February 04, 2017, 01:17:51 PM
The solution:
Uninstall GSX
Interrupt the Internet connection
GSX FSX Setup Exe (older version) as Addmin run
After that it should run again
With the "Major Update" it does not run
Here it worked so well
Good luck

Ps. Kindly supported by User RZI 2001  ;)


Title: Re: GSX 1.9.9.11 - Major update
Post by: Mischka43 on February 04, 2017, 02:02:20 PM
No solution, sorry, but it can't work:
GSX installer ALLWAYS tries to connect to home server to get data for installation, and if it can't connect, no data are avalialbe for installation, it simply hangs.
I just tried, to be sure, and it happend just like this.

Virtuali must rework the GSX update, there is a heavy bug inside.

Greetings,
Michael


Title: Re: GSX 1.9.9.11 - Major update
Post by: kozu on February 04, 2017, 03:38:16 PM
Agreed


Title: Re: GSX 1.9.9.11 - Major update
Post by: HB-JHK on February 04, 2017, 04:37:04 PM
Have the same problem as well:

couatl v3.1 (build 3625)
panic log started on Sat Feb 04 15:36:12 2017

problem raised by addon <unknown>
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 73, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\__init__.py", line 825, in do
AttributeError: 'module' object has no attribute 'gsx'
{}
User collision geometries reloaded


Title: Re: GSX 1.9.9.11 - Major update
Post by: Psolov on February 04, 2017, 04:43:02 PM
This update broke all of my FSDT airports, and I have every one of them. Installed the update and then went to 5 different FSDT airports in FSX-SE and some only have jetways (not attached to anything) and others have nothing. Basically, the airports look like a blank space. There was no effect on my non-FSDT airports however, but I'm hoping this can get fixed shortly.

Cheers, Pete


Title: Re: GSX 1.9.9.11 - Major update
Post by: williamburgess on February 04, 2017, 10:30:21 PM
GSX version 1.9.11 has been released, with several new features, and lots of reported bugs fixed. Here's the list of changes:

- Icing conditions detection more realistic, now based on Temperature + Dew Point.
- Deicing pads added to Zurich and O'Hare.
- Refueling starts by filling wings tanks first, then the central ones and finally externals.
- Preset Fuel quantities indicated in USGAL and Lb/Kg (depending on International settings).
- Automatic detection of 3rd party progressive refuel simulation made optional in GSX - Settings.
- Support for Prepar3D 3.4.22 (Hotfix 3).
- Support for the PMDG 747-400 V3.
- Don't remove PMDG Ground Equipment around the airplane by default.
- Airplane Configuration: Don't display traffic cones if engine z < -100 meters. Used by the Concorde.
- New Ground Operators added: Aegean, Air Asia, Brussels South Charleroi, EVA Air. REQUIRES Downloading the Vehicles Update or the Full GSX Installer.
- More precise collision detection at KMEM.
- Bugfix: Refueling not stopping anymore when quantity requested exceeded the tanker capacity and the "Multiple Trips" option was disabled.
- Bugfix: Departure (PushBack) queuing.
- Bugfix: Random operators appearing when parking has no codes.
- Bugfix: Progressive refueling requested by custom aircraft system, activated only if aircraft is parked.

To install the new update, you have two options:

- Download the latest Full installer, which contains everything.

OR

- Download the latest Stand-Alone Addon Manager and the latest Vehicles Update from the GSX page.


Title: Re: GSX 1.9.9.11 - Major update
Post by: ddressel on February 04, 2017, 10:39:21 PM
hi, seems to be I´m not alone.... with this "Major Disaster"
I even get one more error message (02.jpg)
How to install the further version?
Dieter


Title: Re: GSX 1.9.9.11 - Major update
Post by: thibodba on February 04, 2017, 10:41:57 PM
Did you guys even both to vet this before releasing it?  Ever since I've installed it I've had P3D and FSX SE doesn't run write if it even bothers to finish its boot process completely.  90% of the time it just hangs up during the process.  The fix....reinstall GSX..cool it runs for 3 or 4 times then it just hangs up again.  I can't just uninstall this mess either, I've tried that whatever corruption your GSX update did it lingers after the uninstall so now I'm at uninstalling P3D and FSX SE and starting fresh without GSX.  Please for the love of god, properly vet your service updates before you release them!


Title: Re: GSX 1.9.9.11 - Major update
Post by: williamburgess on February 04, 2017, 10:49:03 PM
 :o :o >:( :( :( :( :(  Hello DreamTeam Support, as with everyone here in the forum having these same issues with the newly released MAJOR UPDATE! Well as you see that did not go well indeed! For some its a problem, for some a big deal and others a BIG DISASTER...  having the same issues as everyone else. Download the update and NOW NOTHING is working FSX crashes depending on your answer of yes or no to the library warning. When selecting No... fsx loads but buildings don't appear, No control manager in the add ons tab. Without going through and explaining all that has happened since the update, what are your immediate plans to fix the problems? Is there a way to roll back to the previous version of GSX? I'm a member of a small club which we have 5 PC's running GSX. This club helps and teaches young adults the aspects of flight and now we are, unfortunately having to go back to the standard fsx default ways of the fsx experience.... ??? The airport add ons are useless to us in this manner. Please let us know how to resolve the issue. I am sure your customer base, I hope as I have learned not to jump on any updates as soon as they are released. This is going to leave a bitter taste in your customers base, as to really trust future updates. So, like ALL, we will be waiting for the HOT FIX!


Title: Re: GSX 1.9.9.11 - Major update
Post by: skipy33 on February 05, 2017, 12:04:16 AM
By chance I have full backup of all drives in my PC. I can go back to a stable FSX state by removing and restoring the FsDreamteam folder, the Simobjects\misc folder and all the bglman*.* files in FSX root.




Title: Re: GSX 1.9.9.11 - Major update
Post by: klm480 on February 05, 2017, 12:54:57 PM
FSX 64bit
before your last (major) update everything worked as a charm (do have most airports and GSX from FSDT)

without going into details...

GSX and all folders in the right place
did re-install of KIAH and after that GSX with norton anti-virus off and checked for the exeptions bglmanx.dll and ... Couatl.exe in the scan exclusions of Norton anti-virus

but couatl engine stops working  and the GSX tab is not visible in the add-on tab inside FSX (nor the add on manager tab inside FSX)

regards,

Hans


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 05, 2017, 10:55:45 PM
Did you guys even both to vet this before releasing it?

Obviously yes, we launch the sim like 100 times at day and, of course, no problems whatsoever. The difficult issue, is understand what other programs we never heard of it might conflict with.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Daniel.Burke01 on February 06, 2017, 12:01:53 AM
The only thing the majority of us installed prior to your update was the PMDG 747 v.3.   However, I've uninstalled that program, and reinstalled your update and I still get the same outcome.  As of now, I continue to say that the issue is something that is being installed during the "live update" portion of the GSX/Add-on manager installation.  I only say this because I used a full GSX installer that was downloaded on August 1st, 2016 that would not have included any of the new features.  However, that installer still launched "new" items like the deicing pads during the "live update" portion of the installation.  I would gather the issue lies in this section of the installation as the same installer worked fine in August.

Thanks,
-Dan-


Title: Re: GSX 1.9.9.11 - Major update
Post by: skipy33 on February 06, 2017, 12:26:27 AM
Anyone can give the filesize of the new bglmanx.dll? I didn't note it but I remember it was around 2Mb greater than the previous one I restored (1.78Mb)?

S.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Airshinx_13 on February 06, 2017, 12:59:29 AM
:o :o >:( :( :( :( :(  Hello DreamTeam Support, as with everyone here in the forum having these same issues with the newly released MAJOR UPDATE! Well as you see that did not go well indeed! For some its a problem, for some a big deal and others a BIG DISASTER...  having the same issues as everyone else. Download the update and NOW NOTHING is working FSX crashes depending on your answer of yes or no to the library warning. When selecting No... fsx loads but buildings don't appear, No control manager in the add ons tab. Without going through and explaining all that has happened since the update, what are your immediate plans to fix the problems? Is there a way to roll back to the previous version of GSX? I'm a member of a small club which we have 5 PC's running GSX. This club helps and teaches young adults the aspects of flight and now we are, unfortunately having to go back to the standard fsx default ways of the fsx experience.... ??? The airport add ons are useless to us in this manner. Please let us know how to resolve the issue. I am sure your customer base, I hope as I have learned not to jump on any updates as soon as they are released. This is going to leave a bitter taste in your customers base, as to really trust future updates. So, like ALL, we will be waiting for the HOT FIX!

Its not even GSX no more. Its also the sceneries. My JFKV2 does not load up. Please provide a fix soon for this :/


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 01:01:57 AM
Its not even GSX no more. Its also the sceneries. My JFKV2 does not load up. Please provide a fix soon for this :/

It's not possible to provide a fix, I cannot reproduce it. So, the only possible way is by cooperation with someone having it, and have a Teamviewer session with him to check his system and see what's causing it.

Someone affected should contact me in private to arrange that.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Daniel.Burke01 on February 06, 2017, 01:33:16 AM
Is it possible to provide to an installer that will deliver just the base files for GSX without adding the "live update" portion of the installer? I'd like to see if that makes a difference. As I said above even my prior installer doesn't work.  It has to be something that's being feed in the live update portion of the install...


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 01:38:50 AM
I have downloaded the update and it is working great with the Passenger PMDG 747 V3 but it does not find the correct doors on the Freighter version. Both cargo lifters proceed to the rear aft cargo door and ask for entry 2 to be opened.

We updated this already. Just run the installer again to get it.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 01:39:56 AM
Is it possible to provide to an installer that will deliver just the base files for GSX without adding the "live update" portion of the installer?

Just disconnect the network. But I doubt it would make any difference, since the new installer contains the same files that would have been downloaded so, if you are getting a crash, it doesn't have anything to do with the Live update.

As I've said in several other threads, I cannot reproduce it. So, the only possible way is by cooperation with someone having it, and have a Teamviewer session with him to check his system and see what's causing it.

Someone affected should contact me in private to arrange that.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Airshinx_13 on February 06, 2017, 01:45:21 AM
Its not even GSX no more. Its also the sceneries. My JFKV2 does not load up. Please provide a fix soon for this :/

It's not possible to provide a fix, I cannot reproduce it. So, the only possible way is by cooperation with someone having it, and have a Teamviewer session with him to check his system and see what's causing it.

Someone affected should contact me in private to arrange that.

I sent you a message. My main problem for this now is that it takes my sim longer to start. I also use EZDOK and it gives me a simconnect error each time i start FSX:SE. I tried uninstalling and doing clean installs of gsx and EZDOK and when its EZDOK alone my sim is working fine. With the scenery, it looks like the coutali.exe fails because i get a prompt as soon as i spawn in.  I hope to find a solution for these issues.


Title: Re: GSX 1.9.9.11 - Major update
Post by: mrbill55 on February 06, 2017, 02:40:26 AM
I have some info that may be of help to some. If you are fortunate enough to have a prior version of  GSX and want to install it, I have something that may help. First: turn off the internet connection, then run the install as administrator. Start FSX ( I cannot speak for other sim formats) Assuming you get a install prompt window DO NOT click on install. Click on "options" on the left side of the window and select install from there. If you should get the .dll error message say yes. Hopefully your prior version will now install. This worked for me. I realize all systems are different, so this may not help everyone. It seems we as consumers may have to work to help each other. Personally I think it would be nice for FSDT to at least post the prior major update once again so that at least some of us may succeed in installing it. As is often the case, denial runs rampant. It is our software, our add ons, our system. Anything but the developers fault. At this point I think most of us know better. Show us some support FSDT and solve the problem, or at least re offer the last version with fuel trucks etc. I really hope this helps some of you.

Blue skies,

Bill C




Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 03:14:44 AM
As is often the case, denial runs rampant. It is our software, our add ons, our system. Anything but the developers fault. At this point I think most of us know better.

This was totally unnecessary. Do you realize you are contradicting yourself here ?

Quote
I realize all systems are different,

YES, exactly, all systems are different, which is why your "denial runs rampant" was really uncalled for, as if you were trying to say we can SEE this problem on our systems, yet we are "denying" it exists ?

Do you think we would be crazy uploading something we know had such problem, if we really noticed it ? Or that we haven't tested it ? We maybe made a mistake of not doing some Public Beta, like with the previous update.

But even then, after more than a month of public Beta, with hundreds of people downloading it, were we were reasonably sure there were no problems, after it was released officially, we got a whole new set of issues that nobody reported before, which were (of course) ALL fixed in this version.

Quote
It seems we as consumers may have to work to help each other.

Which exactly the opposite of what is happening, instead. It's 2:13 AM in the night, it's Sunday, and I'm offering to HELP with Teamviewer, in addition to replying to all posts to "deny"...


Title: Re: GSX 1.9.9.11 - Major update
Post by: mrbill55 on February 06, 2017, 04:29:06 AM
My my, aren't we defensive. As I stated in another post I tried the install on 3 separate computers with different OS. The result was the same; no install!
So, my question remains; regardless of cause or fault, why not once again offer the prior version which worked perfectly and just might make a lot of people happy.

Or you can just complain about different points of view. The fact remains; numerous people cannot install, and have lost use of a product they paid for.

Bill C.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 04:46:20 AM
Or you can just complain about different points of view. The fact remains; numerous people cannot install, and have lost use of a product they paid for.

I'm having the first Teamviewer session right now and (in this case it was P3D, crash on start) and it turned out to be FSUIPC, and it's something that Pete Dowson seems to be aware of.

As soon as I disabled FSUIPC, everything started to work again.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Scotty on February 06, 2017, 05:37:42 AM
Umberto,

Please continue the great work and the great support.

Thanks

Scott


Title: Re: GSX 1.9.9.11 - Major update
Post by: Noel on February 06, 2017, 09:30:45 AM
Something nasty happened after installing EITHER the Hawaiian Airports OR this Major update 1.9.9.11.  The long and short of it was I ended up, after a stable complete install of P3D w/ multiple add ons since 9/2015, with a complete format and restore off of a cloned copy of my C:\ drive where OS & P3D reside, done not too long ago, so it's quite up-to-date.   The changes made in GSX might be great I don't know, but some things have changed and I'm really bent on keeping things the same.  This is why I haven't upgraded P3D beyond 3.0.  I'm wondering if maybe the Major update has issues w/ P3D 3.0, or maybe the Hawaiian Airports.  One or the other created a conflict w/ the PMDG 777, apparently that is the only plane that was having this particular problem.  The NGX wasn't having the issue, nor the Majestic Dash 8 nor RA Turbine Duke.  Resintalling the 777 didn't fix the issue, not did uninstalling the airports.  I don't believe there was a way to revert to a former version of the Object Flow model, so I think perhaps that is what messed me up w/the 777.  Who knows!

In any case my long-winded question is simply:  How can I turn OFF the notifications that a 'new version of the Object Flow model' or whatever it is that gets GSX updated, so that it stop's displaying when P3D initializes?  I don't want to accidentally install it, I'd like to keep everything exactly as it is currently.  But I would like to get those Hawaiian Airports back!

Thank you I really enjoy GSX and have for ages.  I've got it working great w/ FSCaptain and really hate to disturb anything that does what I want it to do.


Title: Re: GSX 1.9.9.11 - Major update
Post by: rzi2001 on February 06, 2017, 12:04:13 PM
Hello. it also crashing for me when starting P3D.
My Configuration:


Core I5-4690 CPU 3,5GHz
8GB RAM
Nvidia GeForce GTX 960, Driver 376.33
W10 Home 64 bit, latest release, all Updates installed
Lockheed Martin P3D Client Version 3.4.14.18870


The AppCrashView logged this:

Version=1
EventType=APPCRASH

TargetAppVer=2016//10//27:17:31:14!6cc50!Prepar3D.exe

Sig[1].Value=3.4.14.18870
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=581239e2
Sig[3].Name=Fehlermodulname
Sig[3].Value=bglmanx.dll

I resolved the Problem:
first uninstall GSX and addonmanager then install the gsx_fsx_setup Version 1.9.9.10 or older (easy unplug the networkconnector and follow Installation instructions).


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 12:15:40 PM
Hello. it also crashing for me when starting P3D.

Please contact me in private to arrange a Teamviewer session, because it's the only way I could see what's the problem in your case, since we are still unable to reproduce it in any way.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Dexadrinne on February 06, 2017, 01:49:30 PM
I also have issues with Hotfix 3
If i install GSX with latest installer it starts then minimises and P3d wont show GUI
But remains active in task manager.

If i uninstall GSX and other bits i can start P3d normally.
If i install just an airport like KLAS P3d wont start. Uninstall KLAS and it starts normally.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 01:53:30 PM
I also have issues with Hotfix 3
If i install GSX with latest installer it starts then minimises and P3d wont show GUI But remains active in task manager.

This looks exactly like the problem I experienced with another user on Teamviewer, and it's caused by FSUIPC (which is not fully compatible with P3D Hotfix 3 ) and this has been acknowledged by Pete Dowson, a discussed here:

http://www.fsdreamteam.com/forum/index.php/topic,15070.msg109639.html#msg109639

http://forum.simflight.com/topic/82771-p3d-crash-on-startup-or-on-exit-with-fsuipc-enabled/


Title: Re: GSX 1.9.9.11 - Major update
Post by: mrbill55 on February 06, 2017, 10:30:34 PM
Hello again. I never meant to upset anyone, I am just working on a solution to this problem; very frustrating. By the way, for me it is now 12:15 pm so I hope it is not 2am for anyone :)

Anyway, I think we are on the right track. I have FSX. I tried installing the latest update by first removing fsuipc. Guess what; it installed and works. I replaced the fsuipc file back into
FSX and it all still works. My problem now is I am afraid to try it on my main computer with 100Gigs of stuff and risk losing anything. I am curious why during testing that this issue did not stand out? Was fsuipc not on the systems or is it only an issue with random systems? I also noticed that if Stand alone addon mgr and vehicle update is used instead of full install, the new fuel truck etc does not show. Full install is needed. Is this just my experience or is there a reason? I updated from version 1.9.9.5

Hope this really is the answer

Bill C.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 06, 2017, 10:46:52 PM
Anyway, I think we are on the right track. I have FSX. I tried installing the latest update by first removing fsuipc. Guess what; it installed and works. I replaced the fsuipc file back into  FSX and it all still works.

Glad to hear that.

Quote
My problem now is I am afraid to try it on my main computer with 100Gigs of stuff and risk losing anything.

You won't ever lose anything. Anytime you suspect a module might cause a problem, you should just disabled it from the XML files, without touching anything else.


Quote
I am curious why during testing that this issue did not stand out? Was fsuipc not on the systems or is it only an issue with random systems?

The FSUIPC issue is mainly a P3D issue, but I see the random "bad .dll" from FSUIPC a couple of times in FSX too. It seems to be mostly random, but in some way related to the "trust this module" question FSX makes, when trusting a newly updated program that has been just updated, and this is triggering some kind of old FSX bug because, sometimes it simply goes away by itself, sometimes just by updating the module again (even with no real changes), just to force FSX to re-trust it.


Quote
I also noticed that if Stand alone addon mgr and vehicle update is used instead of full install, the new fuel truck etc does not show. Full install is needed. Is this just my experience or is there a reason? I updated from version 1.9.9.5

Yes, that's entirely expected. The new Fuel truck which was released in December, required a Full GSX installe ( 1.9.9.10 at that time ). After you are on this one, you can then update GSX just with the Stand-Alone Addon Manager and the vehicle Updates, but you cannot jump from 1.9.9.5 to 1.9.9.11 directly that way, only with the full 1.9.9.11 installer.


Title: Re: GSX 1.9.9.11 - Major update
Post by: SmittyBRS on February 07, 2017, 04:40:26 AM
The upgrade of GSX has resulted in the blocking of all FsDreamTeam and FlightBeam programs including, GSX, AddonManager, KFLL, KORD and KPHX and KDEN.

I am aware that your team has been unable to replicate the failure, but I can assure you that the upgrade instructions included were followed to the tee! I can also assure you that Virus and/or Firewall has the necessary exclusions to allow the program(s) to communicate. I can assure you that ALL programs and even the DeskTop Icons to call them are run in Admin mode. The UAC on the computer has been removed, but I still designate Admin when installing new software. I can also assure you that despite never even hearing of your XPOI program, I have removed the entries I located in the FSDreamTeam directory tree. I use the unregistered current version of FSUIPC and have never had a problem.

I have removed and/or reinstalled GSX and the AddonManager more times than I care to remember. I even located the original 2016 setup program and tried to revert back to the OLD BUT GREAT previous version.

There have been no FSX failures and/or messages that I can recall only the absence of the GSX program and the AddOn Manager in my menus.

My System: FSX + Acceleration, WIN7X64, Intel Core i7-3820 CPU @ 3.60GHz 3.60GHz

I have MANY addons installed on the machine including REX4 Texture Direct with Soft Clouds and REX WorldWide airports HD. Also many ORBX FTX Global, LC and Airports plus FTXCentral, FTX Vector and ORBX A/C. Use ActiveSky 2016 and ActiveSky Cloud Art for WX.

My observation, although I know nothing about computer programming, is that until I installed the GSX upgrade, everything worked! As much as I like the GSX program, I will gladly do without it if only my previously installed FSDreamTeam and FlightBeam scenery (plus perhaps yet unidentified programs that depend on the engine) once again function.

I've spent many hours scouring the FORUM for suggestions but alas NO JOY!

I'm confused, frustrated and old......Any assistance would be greatly appreciated. If a HOT FIX, revised U/G or end user procedure is published, please advise.

Thanks


B Richard Smith



Title: Re: GSX 1.9.9.11 - Major update
Post by: Monty1 on February 07, 2017, 01:10:52 PM
Hello again. I never meant to upset anyone, I am just working on a solution to this problem; very frustrating. By the way, for me it is now 12:15 pm so I hope it is not 2am for anyone :)

Anyway, I think we are on the right track. I have FSX. I tried installing the latest update by first removing fsuipc. Guess what; it installed and works. I replaced the fsuipc file back into
FSX and it all still works. My problem now is I am afraid to try it on my main computer with 100Gigs of stuff and risk losing anything. I am curious why during testing that this issue did not stand out? Was fsuipc not on the systems or is it only an issue with random systems? I also noticed that if Stand alone addon mgr and vehicle update is used instead of full install, the new fuel truck etc does not show. Full install is needed. Is this just my experience or is there a reason? I updated from version 1.9.9.5

Hope this really is the answer

Bill C.

Hello Bill

What version of FSUIPC are you using?

I am using an older version (FSUIPC version 4.949g) and am reluctant to try the latest version for FSX in case it make the already problems worse.

 


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 07, 2017, 02:17:27 PM
There have been no FSX failures and/or messages that I can recall only the absence of the GSX program and the AddOn Manager in my menus.

This means your problem doesn't have anything to do with what has been discussed here for the most part, which were crashes with error message and issues with FSUIPC or other addons.

Yours is just a "missing menus" problem, which is entirely different, and commonly caused by the antivirus blocking the installation.

This thread here list many possible reason for the missing menus problem:

http://www.fsdreamteam.com/forum/index.php/topic,8428.msg68872.html#msg68872

If you tried all of them, and nothing works, then please contact me in private to arrange a Teamviewer session, so I can have a look at your system


Title: Re: GSX 1.9.9.11 - Major update
Post by: mrbill55 on February 07, 2017, 11:33:50 PM
I am using FSUIPC version 4.9.4.9. I just installed the latest GSX update into my main computer with FSUIPC removed. It installed just fine. I am noticing one problem at
this time. I cannot activate De Icing. I have tried default 737 PMDG 747. Outside temp set at 5 degrees F. Dew at 30 F  but no prompts for de icing at pushback. Not sure
why. The de icing points show on the aircraft custom screen.  Also this is the case on both systems, so it is not an install problem. Everything else works.  Any ideas welcome.

Bill C


Title: Re: GSX 1.9.9.11 - Major update
Post by: mrbill55 on February 08, 2017, 12:18:04 AM
Well, I need to add that I finally got the de ice trucks to arrive. I set the weather to massive snow storm and they appeared.

I am guessing that now a moist condition is required not just temp/dew point.  Maybe someone can clear this up for me. I am in California and we really
don't know much about de icing.  :)

Bill C


Title: Re: GSX 1.9.9.11 - Major update
Post by: seregathebest on February 08, 2017, 03:27:23 AM
I got this following error after installing v1.9.11 and requested de-icing (it happen at the point the trucks came and was about to select fluid type). I gave the option to restart Coulat and to download the Stand Alone Addon Manager. Please, help!

couatl v3.1 (build 3625)
panic log started on Sat Feb 04 12:25:34 2017

problem raised by addon <unknown>
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 73, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\__init__.py", line 1407, in do
AttributeError: 'Departure' object has no attribute 'temperature'
{'Airport': 'UUDD', 'Requested assistance services at': 'Gate 16', 'User Pos': (55.41276939251075, 37.90365180271509, 183.711 m, 4.48891 m, 4.6466564716988525)}


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 08, 2017, 12:12:04 PM
Outside temp set at 5 degrees F. Dew at 30 F  but no prompts for de icing at pushback.

That's not an installer problem or a bug, it's how the deicing code is working right now, the temperature must be less than 8°C and dew point must be WITHIN 2°C of the temperature, or it must either raining or snowing.

Having the Dew point higher than the temperature doesn't seem a very likely case, at least on the surface. However, we can easily change the code to always consider icing possible if the Dew point is either close to the temperature, or higher (regardless how it's close)


Title: Re: GSX 1.9.9.11 - Major update
Post by: Monty1 on February 08, 2017, 12:31:23 PM

Rovaniemi airport Finland. Outside air temp -15c


Just tried the de-icing system, which worked great. No issues at all.



Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 08, 2017, 12:33:18 PM
I got this following error after installing v1.9.11 and requested de-icing

This error has already been fixed in the current Live Update:

http://www.fsdreamteam.com/couatl_liveupdate_notes.html

Quote
Feb 6th 2017

Fixed a script error while De-icing.


Title: Re: GSX 1.9.9.11 - Major update
Post by: CaribbeanCLANK on February 18, 2017, 03:02:39 PM
After the update I am having issues with GSX and the PMDG 747 v3. When on a gate without a jetway all the stairs went through the aircraft and to the right side of the aircraft. I had to align the stairs for Exit 1,2 and 4 myself. Then when I try to board the aircraft I get a message stating that GSX is waiting for exit 2 and 4 to open but they are opened already. I have tried different setting in the "Aircraft Customization" for all the exits but GSX is not recognizing those exits as being opened.

I am on FSX Steam, running Windows 10. I am at Aerosoft Heathrow on Gate 558.

EDIT:
And now even at jetways I am experiencing issues with the doors. Just tried boarding at FlyTampa EHAM at gate E20 and getting a similar problem. GSX message asks for exit 1 to be opened even if the door is opened.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 20, 2017, 11:43:13 AM
I have tried different setting in the "Aircraft Customization" for all the exits but GSX is not recognizing those exits as being opened.

You shouldn't even use an aircraft customization to begin with, since the PMDG 747 is internally supported and it works. If it's not working for you, the only possible reason is that you tried to configure it, and made some kind of mistake.

Use the "RESET" button in the airplane configuration page, to remove all your customization and use the one that comes with GSX.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on February 22, 2017, 02:06:41 AM
First, let me say thank you for the products I use and the support that I see you provide.  First time post, long time troll!   ;)

Now on to my issue...basically the same as these individuals...

Hello,

I'm getting an error upon opening FSX after installation of the new update.  Please see my attached photo.

Thank you!

Hello,

I'm getting an error upon opening FSX after installation of the new update.  Please see my attached photo.

Thank you!

Hello,
Same problem here
FSX crashes If you choose to load the module, if not the game loads correctly but with no GSX
Non Steam edition



FSX crashes If you choose to load the module, if not the game loads correctly but with no GSX

Restart Windows and reinstall. ALWAYS allow to load the module and ALWAYS ignore the message.

Hello,
I have the same problem.
FSX crashes If Ichoose to load the module whith this message : "bglmanx.dll. Entry point Not found
The procedure entry point K32num Process Modules could not be located in the dybamic library kernel32.dll"

If not, the game loads correctly without GSX.

I restart windows (VISTA) and run the full GSX Insraller as administrator. The result is the same.

hi, seems to be I´m not alone.... with this "Major Disaster"
I even get one more error message (02.jpg)
How to install the further version?
Dieter

The only response from Umberto was essentially to restart your computer.

GSX, KDFW and KORD worked fine before the major update which I did on Monday.  Now I get the error noted previously...hit "YES" to CTD, "NO" to continue without Couatl (which means no GSX, KDFW and KORD).

This is FSX (not Steam), Vista (same as someone posted before).  A quick google search indicated the K32Enumprocess would not work in Vista.  I am not saying that is the problem but I throw that nugget out there.

Any help would be greatly appreciated.  I am not too keen on having to download additional applications to get support (TeamViewer) however, I will if it truly necessary.

Thank you.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 22, 2017, 10:27:26 AM
The only response from Umberto was essentially to restart your computer.

This is the correct reply, if you only get the "bad 3rd party program" error message, and NOTHING ELSE.

If you ALSO got the K32Enumprocess, which is ANOTHER and ADDITIONAL message which appears AFTER that one, which only very few users on Vista reported, my reply was again the correct one, saying this was in fact a problem with a call which is not supported in Vista anymore.

But as I've said, we fixed this, and are not using this call in the current version of the Addon Manager .DLL, the one which has been online since Feb 9th, which everybody will automatically get, by installing anything from FSDT after that date.

However, since (as I also said), nobody at FSDT ever uses Vista anymore, since it's basically an unsupported OS right now (even Chrome and Gmail won't be support it shortly ), it's still possible there might be other remaining issues with it we are not aware. The K32Enumprocess problem was discovered after a session with an user using Vista so, if you still have this error, I suggest having a Teamviewer session, so I could check it.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on February 22, 2017, 03:41:20 PM
I installed the major update on Monday, Feb 20.  Restarting computer did not help.

Is there a way to install previous version which worked?


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 22, 2017, 06:59:47 PM
I installed the major update on Monday, Feb 20.  Restarting computer did not help.

You still haven't replied to my previous question: do you still have the K32Enumprocess error ? If yes, restarting doesn't apply to you, and it's just an issue of using Vista.

Quote
Is there a way to install previous version which worked?

No, because it won't work anymore with anything else, so you'll be stuck with the previous GSX version, which had several issues which has been fixed in the release notes.

And, of course, it would be the wrong way to "fix" the problem. The correct way of fixing the problem, is to find the real cause and fix it in the CURRENT version.

Which is why, I asked the cooperation with someone using Vista, because we simply cannot test it, let alone reproduce it.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on February 23, 2017, 02:00:26 AM
I understand the issues with Vista, however, I have a dedicated computer for FSX which uses Vista.  I am not insisting that you/FSDreateam be required to support it or continue to support it going forward but at least let us know ahead of time or give us a final update that is functional and we can part ways.

Please let me know how I can assist.  I sent PM to schedule Teamview session if you are interested.  Thank you.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on February 23, 2017, 10:48:00 PM
Please let me know how I can assist.  I sent PM to schedule Teamview session if you are interested.  Thank you.

I'll surely contact you back as soon as possible, to let you test an updated version that will hopefully work.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on February 23, 2017, 11:30:25 PM
I thought about doing a complete uninstall so I can use default KORD and KDFW scenery.  I will defer until I hear from you soon or we can discuss a reinstall and testing later.  Please advise and keep me updated.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on March 11, 2017, 10:45:48 PM
Bump for a little help please?


Title: Re: GSX 1.9.9.11 - Major update
Post by: lee kyu hyoun on March 12, 2017, 05:32:15 PM
Be updated the de Asiana in South Korea


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on March 13, 2017, 11:14:39 AM
We are still working on it.


Title: Re: GSX 1.9.9.11 - Major update
Post by: kityatyi on March 15, 2017, 12:13:06 AM
May I ask if there are plans to support the PMDG 747 cargo variant's nose cargo door? Also, same aircraft, cargo variant, the boarding stair does not seem to reach up to the door(s).


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on March 16, 2017, 02:35:23 PM
May I ask if there are plans to support the PMDG 747 cargo variant's nose cargo door?

Nose cargo doors might be a bit tricky, and require some special handling so, no promises, but surely taken into account for future versions.

Quote
Also, same aircraft, cargo variant, the boarding stair does not seem to reach up to the door(s).

It surely does it. If doesn't on your system, it's likely because your configuration is wrong, most likely because you tried to customized it before we supported it, made some kind of error, but now your configuration is taking over, since user customizations always have the priority over the GSX internal one. So, be sure you installed the current Live Update, and RESET the airplane configuration to default.



Title: Re: GSX 1.9.9.11 - Major update
Post by: meto on March 19, 2017, 04:00:14 AM
hello,

i have two problem. one: fuel truck keep going under the plane.
                              two:  i dont hear any sounds coming from the passengers boarding or deboarding.ive check under the fsx, coualt, gsx, sounds . i see 14 wav deboarding files and 10 wav boarding files.

i uninstalled gsx, install the new update, even the new vehicules update but still no sounds from boarding or debording passengers. for the trucks everything work fine.

thank you for the update and thank you for your reply.

lucien paquette,


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on March 19, 2017, 09:59:07 AM
i have two problem. one: fuel truck keep going under the plane.

That's because you haven't configured the fuel point. Some of the airplanes included with GSX have the fuel point pre-configured, but not all of them.

Quote
i uninstalled gsx, install the new update, even the new vehicules update but still no sounds from boarding or debording passengers. for the trucks everything work fine.

If the airplane you use it's a cargo plane, you won't hear passenger sounds, which is of course correct. Before, they always played.


Title: Re: GSX 1.9.9.11 - Major update
Post by: meto on March 19, 2017, 06:59:35 PM
hello,

ok for the passengers sounds i found what you told me and its working great now.

but maybe im surely mixed up now because i dont find where to configure the fuel point.

the fuel truck still under the airplanes. im using ifly 737-600

thank you,

lucien paquette montreal, quebec.


Title: Re: GSX 1.9.9.11 - Major update
Post by: meto on March 20, 2017, 03:37:40 AM
hello,

finally i found it. GSX-CUSTOMIZE. thank you for your hint and advises.
everything is working great now.

just two question ? will we be able to have it automatic for the fuel position for ifly jets in the future ? because i tried it for the 737-600-700-800-900 and everytime i had to do it manually. thats not a problem but just asking it. also very anxious to wait for Passengers...i know its a big job, but im dreaming of it like many people.

is there a list of normaly positionning fuel truck ?

thank you very much.

lucien paquette


Title: Re: GSX 1.9.9.11 - Major update
Post by: meto on March 20, 2017, 03:44:35 AM
hello sorry, i just saw that ifly jets are already in the supported airplanes.

thank you,

lucien paquette


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on March 23, 2017, 09:25:12 AM
because i tried it for the 737-600-700-800-900 and everytime i had to do it manually.

Why you say "everytime" ? You do it only once, the first time you use that airplane, then the setting is saved.


Title: Re: GSX 1.9.9.11 - Major update
Post by: farman on April 06, 2017, 05:09:58 PM
Hi,
  should it be possibile to get the fuel truck in a side position (as I nearly always see in the airports) instead of its actual one (under the aircraft belly or colliding with the wings)?
  Thanks for any answer,
       regards,
            Fulvio


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on April 06, 2017, 05:14:56 PM
  should it be possibile to get the fuel truck in a side position (as I nearly always see in the airports) instead of its actual one (under the aircraft belly or colliding with the wings)?

As everything with GSX, before you can use an airplane, it must configured with the editor. There's no such thing as an "official" refueling position that GSX can read from the airplane directly, so you MUST define one with the GSX airplane configuration editor, otherwise it's just unset.

The "under the belly" position, means 0,0,0, which indicates you never configured that airplane fuel point, so it stays at its default position.

We pre-configured SOME of the default airplanes and SOME of the 3rd party supported airplanes with a pre-made fuel position, but most of them require you editing the airplane refuel point using the airplane configuration editor.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Benji on April 07, 2017, 07:28:04 PM
Hi,
I didn't find any documentation about ther de-icing pads in KORD and LSZH. I couldn't get this feature working in icing conditions. I could de-ice from stand or gate but not at the pad...

Thanks for you help :)
Fly safe ! :)


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on April 10, 2017, 09:22:02 AM
I didnt find any documentation about ther de-icing pads in KORD and LSZH. I couldn't get this feature working in icing conditions. I could de-ice from stand or gate but not at the pad...

The deicing pads are listed in the manual, in the airport chart ( Pad 14 and 32 at O'Hare ), so you just go there, stop the plane, and if the conditions are right ( the same as GSX ), the deicers will appear. Also, the YouControl menu at O'Hare and Zurich has options to Warp you there instantly.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on April 12, 2017, 02:12:45 AM
Right now KDFW scenery, KORD scenery, and GSX do not work (all FSDreamteam products, no other vendors have issues).  I paid for these products and they worked fine until the last major update.  Please provide update on status of fix, if any, or process to identify and refund all VISTA users.

There is no reason why the scenery should not work or adequate support be available since the update just happened.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on April 18, 2017, 12:41:01 PM
Right now KDFW scenery, KORD scenery, and GSX do not work (all FSDreamteam products, no other vendors have issues).  I paid for these products and they worked fine until the last major update.  Please provide update on status of fix, if any, or process to identify and refund all VISTA users.

You have the following choices:

- Don't use the last update.

- Wait for the next update, which will hopefully work again under Vista (but we never tested it, and we won't test it or guarantee it will)

- Upgrade to a SUPPORTED OS:

https://support.microsoft.com/en-us/help/22882/windows-vista-end-of-support

Since Vista, as of April 2017, has been officially unsupported by Microsoft, we don't believe we have any obligation to keep support it with updates. As I've said, you can still use the version you bought, which worked under Vista when you bought it, but you cannot demand will continue to support Vista with updates, when not even Microsoft is doing that. Does Office 2016 works under Vista ? No, it doesn't. And before the end of the year, not even Chrome/Gmail will work anymore.

Hint:

If you run the installer you got when you bought the product with the NETWORK DISABLED, it will skip the automatic download of the updated files which no longer work under Vista, so you'll get the version which was current when you bought it, which surely works on Vista.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Ranger on April 19, 2017, 12:58:05 AM
Thank you for the assistance.  Installing from previous version without internet connection worked.  I will not upgrade the product.  In addition, given the support fro VISTA is questionable I do not foresee purchasing another product from FSDT.

Again, thank you for your fairly prompt responses.  I truly appreciate your efforts, sir.

Also...please stop talking about upgrading OS - I get it - I know - it is just this one computer used for one thing!

Finally, you might consider updating the supported OS systems on product details:

GSX - "...and runs under Windows Vista, 7, 8 and 10."
KDFW - "...and runs under Windows Vista, 7, 8 and 10."
KORD - "...and runs under Windows Vista, 7, 8 and 10."

I do not want FSDT to have legal issues for false advertising when it clearly does not work on VISTA and you are clear that any updates may or may not work with VISTA (not tested and not guaranteed).


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on April 19, 2017, 09:01:12 AM
Thank you for the assistance.  Installing from previous version without internet connection worked.  I will not upgrade the product.  In addition, given the support fro VISTA is questionable I do not foresee purchasing another product from FSDT.

You will, when you'll update the OS. And, as I've said, it's very likely the next update will work on Vista. But nobody of us will test it, that's it.

Quote
Also...please stop talking about upgrading OS - I get it - I know - it is just this one computer used for one thing!

You will update the OS, that's for sure. You are talking as if Vista were a particularly good OS for flight simming, while instead is one of the worse OS release Microsoft had in his history, which nearly brought down the company...

Quote
I do not want FSDT to have legal issues for false advertising when it clearly does not work on VISTA and you are clear that any updates may or may not work with VISTA (not tested and not guaranteed).

The webpage has already been updated these days, precisely for the reason that, the end of support for Vista happened just 8 days ago. You are probably looking at a cached version of the site, but if you refresh the page, you'll see that Vista is not longer listed.


Title: Re: GSX 1.9.9.11 - Major update
Post by: David Broadhurst on June 08, 2017, 04:47:11 PM

how do you delete SODE v 1.4.1
cannot find it in any listing


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on June 08, 2017, 05:12:11 PM
Windows Control Panel-> Simobjects Display Engine


Title: Re: GSX 1.9.9.11 - Major update
Post by: GuyPhil on August 08, 2017, 03:40:19 PM
Hi,

In P3D v3, when an update was proposed, we had a pop-up to warn, but in P3D V4, how do we know if an update is released ?
Sorry for my newbie question :) and thanks for your back


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on August 08, 2017, 11:14:43 PM
In P3D v3, when an update was proposed, we had a pop-up to warn, but in P3D V4, how do we know if an update is released ?

The notification system for the Live Update hasn't been updated yet. It will soon, we hope. At this time, you just run the FSDT Live Update, and this will ensure everything is updated, but there's no notification of updates, yet.


Title: Re: GSX 1.9.9.11 - Major update
Post by: GuyPhil on August 09, 2017, 03:28:51 PM
Perfect, thank you  ;)


Title: Re: GSX 1.9.9.11 - Major update
Post by: captain420 on August 27, 2017, 08:49:33 AM
How does one update GSX to the latest version without redownloading it manually and installing it? I thought I had the latest version of GSX 2.0.0 but when something happened to my P3D v4 install and I was trying to troubleshoot a problem that I had, I end up redownloading GSX again from your website and reinstalling, and notice that this time that the version is 2.0.2 or something. I can't recall the exact numbers.

Is there a change log or version history of GSX anywhere? I would like to see what has been fix/changed/added. I wish there was an easier way to update GSX without redownloading it. There's no notification of a new version or anything.


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on August 28, 2017, 09:47:36 AM
How does one update GSX to the latest version without redownloading it manually and installing it?

Running the FSDT Live Update icon that stays on your Desktop will update every installed FSDT product to the latest version.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Corey7659 on September 15, 2018, 11:50:29 PM
I just recently ran the new GSX updater/installer and when I was loading into my simulator I got a message stating that Couatl could not run and to turn off anti-virus and allow the file path for the new GSX control panel or to run the installer again. So 1.) I am not running an anti-virus so that isn't a factor so I ran the installer again and now its completely freezing my sim in the loading screen and its making it app hang and its Couatl thats causing the app hang... Its one problem after another since I've used the new installer and my other problem in another forum hasn't even been looked at but instead skipped over...


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on September 15, 2018, 11:58:23 PM
Couatl cannot hang the sim. An external .exe simply cannot do that.

In addition to that, if you saw that message about Couatl that couldn't start, that should be ample evidence Couatl cannot be the cause of your sim crashing. How a program that hasn't even started can possibly cause the sim to crash ?

Try running the FSDT Live Update after a Windows restart.


Title: Re: GSX 1.9.9.11 - Major update
Post by: undergroundleo on October 09, 2018, 03:34:36 AM
Hi Umberto,

Quick question,

If i stayed in GSX (level 1), why all my default jetways were moddified to SODE jetways? And now they are unusable (says cannot identify a triggerable object... etc).

So basically after the last update i cant use any jetway of default airports because they changed to SODE and dont respond to any command...

Im running SODE 1.6.3

Thanks in advance.

Best Regards

Leonardo


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on October 09, 2018, 09:18:11 AM
If i stayed in GSX (level 1), why all my default jetways were moddified to SODE jetways? And now they are unusable

They have been automatically replaced, so you can TRY them on a Trial airport.

Quote
(says cannot identify a triggerable object... etc).

SODE jetways made by GSX cannot be used with the TAB-S SODE command. They must be used from GSX.

Quote
So basically after the last update i cant use any jetway of default airports because they changed to SODE and dont respond to any command...

This has been already discussed and answered so many times on the forum: we haven't "hijacked" your jetways to force you to buy GSX Level 2. We wanted to let you TRY them, since we are sure you will never want to go back to the ugly, unreliable, default system you had before.

But of course, in order to let you TRY the new jetways (in Trial airports), we had to disable the default ones, otherwise you would see double overlapped jetways everywhere!

Of course, if you are not interested in GSX Level 2 and the new jetways, you can restore your Default Jetways, using the GSX Control Panel utility. Look at the GSX manual, Page 44, which explains how to use it.


Title: Re: GSX 1.9.9.11 - Major update
Post by: sw34669 on July 07, 2019, 06:21:00 PM

Umberto

thank you for the update I can see you've also fixed everything I raised, so thanks, really appreciated, looks brilliant I have 2 questions

1. In my excitement and hurry i just ran an update (seemed to use the new updater and is churning away as we speak - will this come back to bite me as I didnt download the full installer ?

2. I have 1 error box come up
Value of '196711594' is not valid for 'Value'. 'Value' should be between max and min, paramter name: Value

Happy Sunday



Title: Re: GSX 1.9.9.11 - Major update
Post by: drayton_k on July 09, 2019, 07:05:51 PM
Yes, same for me. Then Coutl crashes before the sim opens!!


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 09, 2019, 07:09:18 PM
2. I have 1 error box come up Value of '196711594' is not valid for 'Value'. 'Value' should be between max and min, paramter name: Value

I can only confirm this error doesn't happen in the current update, it only appeared for a few hours after release, but we fixed it. It wasn't serious, the only effect is the update process might take a bit longer, but it will still work.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Aang72 on July 10, 2019, 02:35:00 AM
i don't think this was posted before.

But after the update, the Men doing the catering service are now blacked out (see attachment)

What did I do wrong with this update?  or was this a known issue


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 10, 2019, 02:51:59 AM
But after the update, the Men doing the catering service are now blacked out (see attachment)

Nobody has reported it before, but you don't say which simulator (exact version) you use.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Aang72 on July 10, 2019, 07:34:28 PM
Sorry,
FSX: Acceleration I think its the last one with the service pack before they moved it to steam


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 10, 2019, 11:15:35 PM
We'll check this. Does it happen with every catering vehicle, or just some specific operators ?


Title: Re: GSX 1.9.9.11 - Major update
Post by: Aang72 on July 11, 2019, 11:34:58 PM
So far everyone has had this issue.  everything else seems to work


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 13, 2019, 12:49:42 PM
The problem should be fixed by running the FSDT Live Update now.


Title: Re: GSX 1.9.9.11 - Major update
Post by: gebualie on July 15, 2019, 12:01:59 PM
9 pages of PROBLEMS sill after a "major UPDATE" well keep on dreaming folks!!!!!!!!!!


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 16, 2019, 11:31:21 AM
9 pages of PROBLEMS sill after a "major UPDATE" well keep on dreaming folks!!!!!!!!!!

Haven't you realized this thread is more than 2 years old ? Some people confused it with the 2019 update, and posted here so no, it's not "9 pages", it's just a couple of posts made by TWO users, with BOTH problems obviously fixed as soon they were reported, as usual.


Title: Re: GSX 1.9.9.11 - Major update
Post by: NEMMO on July 17, 2019, 09:16:18 PM
Hello. Who knows what happens,? After updating GSX I can't Use any airport with SODE JETWAYS. Custom or Default. I kill more than a week to resolve it. Try to delete  GSX icao.ini customs files. Try to delete Prepar3D.cfg . NOTHING!/ If I try open any airport with jetways or create a jetway I will see those errors!(attachments)
With previous GSX everything works fine( if I rollback with a backup and doing nothing more)
 I use P3D v4.5  Two same Nvidia 2070 in one PC.(not SLI) Use Custom group views in P3D to operate 3 screen views.
I found that problem appear if group views havebeen enabled
Please help I wanna use GSX further.
May still use the previous version, but the license activation system will be alive only for two months ( as Virtually said)


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 18, 2019, 07:43:10 AM
I suggest to report this to LM, because such kind of error cannot possibly be caused by GSX.

Updating GSX might just have triggered some kind of bug the simulator already had, but won't appear until an add-on made use of some of the features used by GSX, like PBR and DirectX rendering, but the real cause of the problem must be something happening inside the sim, or the video driver.


Title: Re: GSX 1.9.9.11 - Major update
Post by: NEMMO on July 18, 2019, 09:30:48 AM
I suggest to report this to LM, because such kind of error cannot possibly be caused by GSX.

Updating GSX might just have triggered some kind of bug the simulator already had, but won't appear until an add-on made use of some of the features used by GSX, like PBR and DirectX rendering, but the real cause of the problem must be something happening inside the sim, or the video driver.

But the previous version of GSX working quite good with this config. How I can use my previous version with my license?


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 19, 2019, 12:48:45 PM
But the previous version of GSX working quite good with this config. How I can use my previous version with my license?

You can't and you shouldn't. Even if we made the old installer available, since Esellerate will close its activation servers in September, after that date it won't be possible to reactivate anything, unless you use the latest version.


Title: Re: GSX 1.9.9.11 - Major update
Post by: MichelD on July 19, 2019, 11:08:50 PM
Hi Mr FSDT,

I've reinstall GSX with the new update, plus reinstall GSX-2 and now, no GSX is running on my FSX-Steam. Everything was working very fine before the update. Now neither FSDT-CYVR and GSX are working anymore. I'm not a genious techno, but I'm not happy at all. What do you suggest me? When i go in the addon manager and try to it says that I'm in the trial version. When I try to register the serial, nothing happens. When I open in CYVR, it says that FSDT trial version has begun. Can you help me?


Title: Re: GSX 1.9.9.11 - Major update
Post by: virtuali on July 19, 2019, 11:28:36 PM
When i go in the addon manager and try to it says that I'm in the trial version. When I try to register the serial, nothing happens.

Do you see the “Addon Manager” and the “GSX” menu under the “Addons” menu of the simulator ? If not, try this:

- Configure the antivirus to exclude the whole Add-on Manager folder from scanning.

- Try the Live Update again, or reinstall GSX using its most current installer, to be found under the "Products and Downloads" page of our site.

If that still doesn't work, the thread named "Addon Manager not showing up in P3Dv4 **SOLVED**" thread lists all the known solutions for missing menu entries from the "Addons" menu:

http://www.fsdreamteam.com/forum/index.php/topic,17484.msg122656.html#msg122656

Even if the title says P3D4, the solutions are valid for FSX as well.


Title: Re: GSX 1.9.9.11 - Major update
Post by: Airbus.320 on July 21, 2019, 03:39:11 PM
I have the same issue. I reinstalled GSX multiple times together with Simconnect, VB2005,2012 and 2015.

When I start P3D I see that Couatl.exe is in the task manager but as soon as I click to load the scenery it disappears. Then when I click on add-ons in P3D I only see the addon manager. GSX is in trial mode and I tried to activate GSX but it says that the couatl scripting engine hasn't been started. Even though I made an exception in my AV and turned it completely off during the installation of GSX.

I hope you could help me.