FSDreamTeam forum

General Category => General Discussion => Topic started by: kozmicelly on February 11, 2013, 04:55:55 pm

Title: Lost a Log file
Post by: kozmicelly on February 11, 2013, 04:55:55 pm

Hi Virtuali,

My PC suddenly crashed and reinstalled Win7-64 from scratch.
I had no chance to deactivate your airports, but it's OK.
Luckily the reg files for the airports were backuped, so could reactivate them.
But CYVR Reg file was lost.
I purchased all of your airports from inside FSX, so no receipt from Eseller(?).
How can I reactivate CYVR?
There's no way but purchase it again?

Thank you in advance.

Elly

Title: Re: Lost a Log file
Post by: virtuali on February 11, 2013, 10:13:42 pm

Quote from: kozmicelly on February 11, 2013, 04:55:55 pm

I purchased all of your airports from inside FSX, so no receipt from Eseller(?).

Fact that you bought inside FSX doesn't make a difference, the email receipt was sent to your email address, exactly as if you purchased on the web page.

Quote

How can I reactivate CYVR?

From our FAQ page:

http://www.fsdreamteam.com/faq.html

I have lost my Email receipt, how can I reactivate my product ?

You can go to Esellerate support site here:

http://store.esellerate.net/support

You can retrieve your Order History, by inserting the email you used to purchased the product, then press the "E-Mail Order History" button. Having your Order, will allow to use the server-assisted Reinstall.

Where is my Serial Number ?

If you want to know your Serial Number, insert your Order Number and Email, then press the "Submit" button on the Esellerate support site: this will enter inside your Order Page, with option to see your original Email Receipt, that contains also your Serial Number.

Title: Re: Lost a Log file
Post by: kozmicelly on February 12, 2013, 06:18:43 am

Hi Virtuali,

Thank you for your reply.
Succesfully reactivated CYVR.
It's a shame for me not having read FAQ.

Thank you again.

Elly