FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: mulgrave on November 04, 2012, 04:22:08 pm

Title: FSX crashes with FSDT products
Post by: mulgrave on November 04, 2012, 04:22:08 pm
HI

I have GFX, LA airport, JFK and recently purchased Geneva airports. all working Ok till I installed geneva, FSX started to crash and I was getting the bglmanx.dll problem.
I formated my hard drive reinstalled FSX and all FSDT softwares, I got same problems. Reinstalled Visual C++ softwares but no success.
I removed all FSDT softwares. FSX start without any problem.

Please help

Thanks
Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 04, 2012, 04:45:20 pm
As explained in many other threads, before reformatting, there are many other option to try first:

1) Run FSX as Administrator.

2) Check you don't have any "compatibility mode" for FSX.EXE enabled. Right-click on FSX.EXE, select "Properties", select "Compatibility" and be sure nothing is checked on that page, which is how FSX defaults to.

3) Try a Windows reboot. Launch FSX again, ALLOW the module to run, even if FSX says it might cause problems, and even if FSX crashes. Try a couple of times, and if it doesn't work, reboot Windows again and try again.

4) Download the following file:

http://www.fsdreamteam.com/download/setup/bglmanx/4053/bglmanx.dll
and put it into the FSX root folder, overwriting the one that is already there and try if it works.

If it doesn't work, try with this one instead:
http://www.fsdreamteam.com/download/setup/bglmanx/6195/bglmanx.dll

If one of these files works, then it's SURE your system had a corrupted version of the VC++ libraries, which the MS installers weren't able to fix.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 04, 2012, 07:48:08 pm
Hi

Thanks for your reply.
I read and tried all solutions that were on the forum before posting and as I said when I removed FSDT product, FSX works fine.
I also formatted my drive, reinstalled fsx, vc+++ libraries, etc..., etc....but when I installed again FSDT airports and GSX , fsx show the bglmanx.dll error then crashes.

Regards
Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 04, 2012, 09:09:49 pm
I also formatted my drive, reinstalled fsx, vc+++ libraries, etc..., etc....but when I installed again FSDT airports and GSX , fsx show the bglmanx.dll error then crashes.

You surely haven't tried all the solutions posted above. Try them all, because it's simply not possible you are getting this error if you really tried all the solutions posted above.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 07, 2012, 07:00:38 pm
Hi

1- I, again, removed then reinstalled FSX + acceleration.
2- started FSX without FSDT products , no problems starting FSX
3- installed FSDT products, FSX crashes
4- copy and pasted bglmanx.dll from ( 6195), FSX started OK but no add on manager on FSX menu
5- installed add manager, started FSX, FSX crashed
6- copied again bglmanx.dll, FSX started OK, but no add on manager on FSX menu
7- reinstalled C++ libraries, still same as above.

Please help

Thanks.

Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 07, 2012, 08:16:17 pm
4- copy and pasted bglmanx.dll from ( 6195), FSX started OK but no add on manager on FSX menu

You still haven't tried everything I've listed: there were two version to try (6195 and 4053), have you tried BOTH ?

Also, try the following:

- Go in the Windows control panel, and Uninstall ALL the instances of the Visual Studio 2005 redistributable runtimes. You might have more than one version: remove them all.

- Then, after removing everything related to VS2005, reinstall again these 3 files:

http://www.microsoft.com/downloads/details.aspx?FamilyId=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en
http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&displaylang=en
http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347

AFTER installing all the runtimes, it could be useful running Windows Update and update everything, including the optional downloads.

If this doesn't work, try this instead:

- Go into your Windows\WinSxS folder and delete the simconnect 10.0.61259.0 folder. Then REPAIR the FSX SP2 (or Acceleration, if you have that one instead) setup, this will restore a broken Simconnect
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 07, 2012, 08:44:16 pm
Hi

Thanks, I tried both versions 6195 and 4053.
I shall follow again the described procedure and will revert

Thanks again
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 08, 2012, 12:02:05 am
Hi

Tried all above procedures and last one with WinSxS (Go into your Windows\WinSxS folder and delete the simconnect 10.0.61259.0 folder. Then REPAIR the FSX SP2 (or Acceleration, if you have that one instead) setup, this will restore a broken Simconnect  )
Now I am getting the following error eventhough I resinstalled FSX accceleration.( see attachment)

Thanks

Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 08, 2012, 10:37:59 am
Now I am getting the following error eventhough I resinstalled FSX accceleration.( see attachment)

You are getting TWO entirely entirely unrelated errors.

The first one is quite clear, Couatl.exe can't start because you Simconnect is missing/corrupted. You should have repaired the Acceleration setup NOT uninstall and remove it, because the repair does other things that might fix Simconnect.

The 2nd one doesn't have ANYTHING to do with any of our products, {smartassembly} it's an error that can be generated only by a .NET program, and none of our products require or use .NET so, it's coming from another product, and it looks like a .NET framework required by that product is also missing on your system.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 08, 2012, 01:58:55 pm
Hi

Noted your comments
The reason, I re-installed FSX acceleration because I, first,run acceleration repair but that did not get the simconnect back. Neither did the full acceleration re-installation.
I had to restore windows 7 to a previous restore point and that got back the simconnect.dll
Now FSX starts with "6195" version of bglmanx.dll (not with 4053 version). However, add-manager is missing in FSX menu (I also reinstalled all C++ visual libraries as per your advise).

The 4 FSDT products cost me a lot of Money, they are very good, would like to use them again and buy other in the future but this problem needs to be solved.

Please advise any other solution.

Thanks
Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 08, 2012, 02:45:26 pm
Now FSX starts with "6195" version of bglmanx.dll (not with 4053 version). However, add-manager is missing in FSX menu (I also reinstalled all C++ visual libraries as per your advise).

That means it hasn't started. The Addon Manager has only two external dependecies: VC++ 2005 runtimes and Simconnect so, if it doesn't start, one of them has problem.

If you have a look at this message, were the user had a similar problem, it was caused by a problem with Simconnect:

http://www.fsdreamteam.com/forum/index.php?topic=7481.msg62687#msg62687

And it was fixed by reinstalling the SP2 in his case.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 08, 2012, 06:06:27 pm
Hi Noted. However, I reinstalled all C++ visual as you recommended and I don't get simconnect error now as I restored win 7 to previous point and got the simmconnect.dll back.
As I mentionned FSX is only starting with bglmnx.dll version 6195, unfortunately I can get add-manager menu.
I believe I exhausted all possible ssolutions that you recommanded and the problem still remains.

[As you can see from Microsoft site, it sent alert not to delete simmconnect
Quote:
\Support Alert: Do not delete SimConnect.dll 
2/8/2007 

It has come to our attention that some FSX customers are experiencing intermittent problems with add-ons not working when using the SimConnect interface.  This might be seen through the loss of add-ons appearing in the Add-on menu or the obvious discontinuity of functionality between the add-on and FSX.
 We are actively looking at this problem, and have tracked it down to a NT_STATUS_CONNECTION_RESET in the low level connection layer of the Operating System.
 Although we do not yet have a solution for this problem, we do know this is not related to an improper or incomplete installation of the SimConnect server with FSX.  PLEASE DO NOT MANUALLY DELETE THE SIMCONNECT.DLL ASSEMBLY FROM THE WINDOWS SIDE BY SIDE DIRECTORY!  We have seen posts in the forums alluding to the fact that this might solve the problem, but not only will this NOT solve the problem, you are more likely to incur additional problems by trying to manually delete this file.  If you feel strongly about re-installing SimConnect or any other portion of FSX, please use the "Repair Installation" option from the FSX program setup file on your DVD:  setup.exe.
 Correcting the intermittent connection problem will likely require an update of the SimConnect dll, which will be installed as part of an update to the FSX program.

UNQUOTE


I don't know if you have other suggestions/tests as now I am frustrated and ready to giving up using FSDT  products which costed me a lot of money.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 08, 2012, 06:11:05 pm
Hi

this is the message I am getting now ( attached):
If I click yes, then FSX crashes.
Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 08, 2012, 08:21:55 pm
this is the message I am getting now ( attached):If I click yes, then FSX crashes.

We are back to the start, this problem is ALWAYS fixed by doing one of the following:

1) Run FSX as Administrator.

2) Check you don't have any "compatibility mode" for FSX.EXE enabled. Right-click on FSX.EXE, select "Properties", select "Compatibility" and be sure nothing is checked on that page, which is how FSX defaults to.

3) Try a Windows reboot. Launch FSX again, ALLOW the module to run, even if FSX says it might cause problems, and even if FSX crashes. Try a couple of times, and if it doesn't work, reboot Windows again and try again.

Another thing to check, is that your antivirus hasn't corrupted the bglmanx.dll, trying to "heal" it.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 09, 2012, 04:11:11 pm
Hi

I run FSX in Admin
I tried again rebooting many times as advised but no success. Always getting couatl ( bglmanx.dll error, if I copy the bglmnx.dll ( version 6195) FSX starts but no add-on Manager loading.

Anyway, I went to the extreme and removed FSX, FSX sp2, FSDT products, all Visual C++ 2005 , all other FSX add-ons ( spent days/hours installing them).
I am now reinstalling new copy of FSX + Sp1, Sp2 ( not acceleration), visual C++2005 as per your recommendation  then FSDT products before any other add-ons and will see what happens.

Note : PC harware/Software
Kaspersky internet security 2012
Latest Nvidia drivers 306.97
2 x GTX 580 graphic cards ( SLI)
CPU i7-2600K @340 GHz
Win 7 64 bits
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 09, 2012, 10:26:31 pm
Hi

The result is as follows
Fsx is running and FSDT products running at the moment.
Procedure:
1- removed all fsx, acceleration, all other add-ons/ sceneries/plans/etc, All FSDT products, visual c+++ 2005
2- installed new copy of FSX , sp1,sp2
3- installed FSDT Geneva ( note that c+++2005 installed by fsx was auto removed by Geneva installation)
4- stated fsx , add-on manager was there, no clouat.dll error at start
5- registered all FSDT products through add-on manager in FSX.
6- downloaded and run directly from fsdream website , JFK, GSX, LA
7- restarted FSX, no errors.

Note
- during installation of  JFK, GSX, LA, I said "no" to replacement of clouatl files installed by Geneva.
- Strangely. No C+++ 2005 visual were installed by FSDT.

At the moment only C+++ 2008 (x86) and (x64) are running.

I am aware that it was a drastic method removing all products but i had to do it as no other suggestion solved the problems.I Hope that will help others that are having problem with clouatl.
I shall run FSX with FSdT for few days and see if it remains free of error and will revert.

Tkx
Title: Re: FSX crashes with FSDT products
Post by: Douglas on November 12, 2012, 11:14:41 am
My FSX gives fatal error when I try to start. I've tried all the solutions suggested in this thread and nothing works. I'll do what the friend said, reinstall everything.
Title: Re: FSX crashes with FSDT products
Post by: mulgrave on November 14, 2012, 07:50:18 pm
Hi Douglas
 
Fsx and FSDT have been working ok so far, thank God.
I tried it without C+++ 2005 visuals only 2008 (x86) and (x64) running.
Today I reinstalled C+++ 2005 visuals for confirmation and testing. There was no difference.

hope you sorted out your problems.
Title: Re: FSX crashes with FSDT products
Post by: BuffaloZ3 on November 15, 2012, 04:13:56 pm
Hi, I'm new on this forum--just recently purchased GSX and I also have had nothing but problems with it.  I'm beginning to think GSX was a bad investment.  I get rather irritated when software is released before it's perfected.  I'm about ready to contest the charges with Paypal disputing that I've received an inferior product--it does not do what it claims to do.  I've read everything that I could find in the forum and I'm not going to screw up my computer just so I can run GSX. I've chatted with others on other forums who have had similar crashing problems.  I noted that FSDT claims it's working on the problem, I hope they find a solution--they've already got my money and I don't have a product that works correctly.  I really do like GSX when it works.  Also, FSDT needs to remember that not everyone who enjoys FSX is a pilot in real life, or a computer programmer.  Even after completely uninstalling GSX I still have marshallers popping up continually as I taxi down the runway. 

Has there been any kind of progress made?

Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 15, 2012, 04:45:15 pm
Hi, I'm new on this forum--just recently purchased GSX and I also have had nothing but problems with it.  I'm beginning to think GSX was a bad investment.

It's not possible to make a "bad investment" with GSX, since it's freely downloadable, freely usable at all FSDT airports without any limitations, and freely usable on some demo airports.

Quote
I get rather irritated when software is released before it's perfected.

You are obviously wrong, because:

1) You haven't even said WHAT your problem is

2) ALL problems that could be related to GSX and has been reported by users HAVE been fixed, HOURS (days at MOST) after they where reported, and this is a fact

3) NONE of the problems that was caused by OTHER external issues (like antivirus, VC++ libraries, simconnect corrupted) are NOT dependent by GSX in any way, a everybody that had those issues ALWAYS fixed acting on the external causes. NONE of these issues ever required to change anything in GSX.


Quote
I'm about ready to contest the charges with Paypal disputing that I've received an inferior product--it does not do what it claims to do.

Since the program is available in Trial version, and the license agreement you have to agree on before completing the purchase clearly says: there's no refund policy on the ground the program "doesn't work", since you have plenty of chances to verify IT DOES, BEFORE purchasing it.

And by the way, do you think we'd release a FULLY working evaluation version, if we weren't SURE it works ?

Quote
I've read everything that I could find in the forum and I'm not going to screw up my computer just so I can run GSX

You still haven't said WHAT your problem is. THEN we'll start discussing IF it's a GSX problem.

Quote
I've chatted with others on other forums who have had similar crashing problems.

GSX is BY FAR, our best selling product. And, like all our other products, can by tried before purchasing it. Do you think it would still be our best selling product (9 months after release, on top of that), if it wasn't working for the vast majority of users ?

Those that have a system ALREADY "screwed up", should go here asking for help, instead of wrongly complaining about GSX.

Quote
I noted that FSDT claims it's working on the problem

No, we aren't and I don't see where, exactly, you read this. We ALREADY fixed everything that was reported which WAS a problem with GSX.

We can't fix something that is not dependent from it. We can't (and we shouldn't ) fix your corrupted VC++ libraries, we can't (and we shouldn't) fix your broken Simconnect, we can't (and we shouldn't) fix the fact that modules won't run if you un-trust them and we can't (and we shouldn't) fix broken antivirus products that mistakenly flag our products as threats and block them from running.

Quote
I hope they find a solution--they've already got my money and I don't have a product that works correctly

You still haven't said WHAT, exactly, your problem is.

Quote
I really do like GSX when it works.

That's a useful information (at last). So it works, but sometimes it doens't. Again, please, clearly explain what happens when it doesn't, and they we'll check if it's a GSX problem, a system problem OR an error in something else, like the airplane you used or the AFCAD you use, which are the most common cause of problems that happens when GSX is starting correctly, but seems not to work while in game.

Quote
Even after completely uninstalling GSX I still have marshallers popping up continually as I taxi down the runway.

That's obviously impossible, if you REALLY uninstalled GSX "completely".

So, either you haven't (there's only one Uninstall method, and it's from the Windows Control Panel Add/Remove programs) , or those marshallers are not coming from GSX. The Uninstaller DOES remove all the GSX objects so, it's not possible to see its marshallers after Uninstalling it.

Of course, NOBODY, ever, reported "ghost" marshallers before.

Now, again, please indicate clearly all your problems. AND, if they are not of the "FSX Crashes" type, do it in a SEPARATE message, because this is about FSX Crashsing and it's wrong to piggyback on a thread with something entirely different so, unless you have FSX Crashing or not starting, start a new thread with all your GSX issues, and we'll check them ONE BY ONE.
Title: Re: FSX crashes with FSDT products
Post by: BuffaloZ3 on November 17, 2012, 04:19:24 am
Okay, I'm sorry if I started out wrong, I was frustrated.  Please accept my apology--really.  First of all, the trial version worked fine, I had absolutely no problem with GSX until I downloaded and installed the full version.  Since then, FSX will crash on me occasionally when I start it up and sometimes several times as during flights.  I get no messages when it crashes, and when I restart FSX it says "FSX has recovered from a fatal erro.r"

My computer works great when GSX has been uninstalled, except for, as I said and you have appropriately tagged them-- "ghost marshallers".  I unistalled through the Windows unistall program as you mentioned.  I don't agree that just because it hasn't been reported before doesn't mean it's not happening to me, right?  It is honestly happening--Why would I lie?  I just want to fly! ;D  I wouldn't have purchased GSX if I didn't think it wasn't terrific.

I'm currently running on a Dell Inspiron One, Intel Core i5 with touch screen input capabilities. (maybe that has something to do with it) 2.80 Gz 6.00 RAM.  Windows 7 Home Premium.

After I uninstalled GSX I noticed in some airports that there were (and still are) marshallers when there shouldn't be, because, I uninstalled it, right?   When GSX  was deleted, or supposedly, my computer did not crash once.  So I reinstalled everything starting with FSX+ Acceleration + UTX + Scenery Tech + GEX + REX + Photo-scenery.  Everything worked well until I reinstalled GSX, I installed nothing after GSX.  I went for an experimental fight and FSX crashed before I could take-off.  That was when I noticed the marshallers at certain points.  That's when I got frustrated.  That's when I was rude.  Again, I apologize--no excuses--just I'm sorry.  The marshaller are still there and they are GSX marshallers--I'd take a screenshot of them and put it up right here X, but I don't know how to do that as of yet.

I've installed Aerosoft's Fairbanks X and Anchorage X , their Chicago X, San Fran X-- Buffalo/Niagra Falls X-- FTX Pacific Fjords and Ketchikan airport, and they run fine.  I even run about 15-25 FPS, so my computer should be fast enough.  I really do like GSX, it's awesome, and I'd really like to be able to solve this so I can enjoy it like anyone else out there.  I guess that's why I got so frustrated--because I wanted it to work and it just doesn't seem to want to cooperate.  I'm not super saavy with computers, this one I'm running is about 5 months old, fully updated as far as I know.  If you're is still willing to help, I'd appreciated it.  Thanks.
Title: Re: FSX crashes with FSDT products
Post by: virtuali on November 17, 2012, 11:08:10 am
First of all, the trial version worked fine, I had absolutely no problem with GSX until I downloaded and installed the full version.

That's also impossible because, there's no such thing as a "Trial" or a "Full" version installer. You don't download anything to upgrade to the Full version. The Full version is 100%, bit-bit-bit identical to the Trial version, the only difference, it works everywhere. Do you see a "Full versions" separate download anywhere on this site ?

Quote
Since then, FSX will crash on me occasionally when I start it up and sometimes several times as during flights.  I get no messages when it crashes, and when I restart FSX it says "FSX has recovered from a fatal error"

Then, before starting saying GSX is the problem, you should FIRST check WHAT really crashed.

If you go into the Windows Control Panel, under the "Administrative Tools" section, the Windows Event Viewer will have your crash details recorded. Look in the Application log for crashes related to either FSX happened recently, select the crash details, and see what was the error. This could give an hint what really crashed.
 
Quote
My computer works great when GSX has been uninstalled, except for, as I said and you have appropriately tagged them-- "ghost marshallers".  I unistalled through the Windows unistall program as you mentioned.  I don't agree that just because it hasn't been reported before doesn't mean it's not happening to me, right?  It is honestly happening--Why would I lie?

I obviously haven't said you are "lying" but, simply, either you haven't Uninstalled GSX, maybe you uninstalled something else by mistake OR those marshallers are not coming from GSX. I can only repeat and confirm, if GSX is Uninstalled from the Windows Control panel, it's NOT POSSIBLE you would see any of its objects around.

Quote
After I uninstalled GSX I noticed in some airports that there were (and still are) marshallers when there shouldn't be, because, I uninstalled it, right?

Are you sure those were GSX marshallers and not those supplied with the scenery ?

Quote
When GSX  was deleted, or supposedly, my computer did not crash once.  So I reinstalled everything starting with FSX+ Acceleration + UTX + Scenery Tech + GEX + REX + Photo-scenery.  Everything worked well until I reinstalled GSX, I installed nothing after GSX.  I went for an experimental fight and FSX crashed before I could take-off.  That was when I noticed the marshallers at certain points.  That's when I got frustrated.  That's when I was rude.

As I've said, we should fist check WHAT really crashes, and THEN we'll might discuss if GSX was the cause.

Quote
Again, I apologize--no excuses--just I'm sorry.  The marshaller are still there and they are GSX marshallers--I'd take a screenshot of them and put it up right here X, but I don't know how to do that as of yet.

Then, you haven't Uninstalled it, plain and simple. Could you check, after Uninstalling, if you still have the FSX\Simobjects\Misc\FSDT_Marshaller folder ? That's the only place were the GSX marshaller is stored. If you don't have it anymore after uninstalling it, how's possible it would still appear ?