FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: magpilot on July 13, 2012, 08:48:11 pm

Title: GSX HELP ** SOLVED **
Post by: magpilot on July 13, 2012, 08:48:11 pm
Hello everyone I need some help. I have installed the gsx trial into my fsx, but when I press Ctrl F12 gsx does not open. Also when I open the addons menu in the fsx menu bar there is no option for gsx, addons manager, or couatl. PLEASE PLEASE HELP.
Title: Re: GSX HELP
Post by: virtuali on July 13, 2012, 09:51:35 pm
You don't have ANY menu ? Not the Addon Manger or Couatl ?

Try this:

- DOWNLOAD AND INSTALL with the antivirus entirely OFF

- Uninstall GSX. Reply YES when asked if you want to remove the Addon Manager and the Couatl Engine. Reply YES to both questions.

- TURN OFF your antivirus. Don't just exit from its interface, but turn off the real time protection. Actual wording changes between products, however, it's the option to scan every file that gets open in real time, without user intervention.

- Reinstall GSX with the Antivirus TURNED OFF. Don't launch FSX yet.

- Configure the antivirus to exclude the following files from scanning:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\Couatl\couatl.exe

YourFSXFolder it's usually C:\Program Files\Microsoft Games\Microsoft Flight Simulator X, if you installed it in the default folder.

- Now you can turn the antivirus back on, and launch FSX.

- Check you are seeing BOTH the "Addon Manager" menu AND the "Couatl powered products" menu under the "Addons" menu.

If you don't want to do all of this, switch to a more reliable antivirus product, one that doesn't mistakenly detect our products as threats, for example the free MS Security Essentials, which works right away without doing any special configuration.
Title: Re: GSX HELP
Post by: magpilot on July 14, 2012, 01:03:07 am
Hello again, I have tried all of that and it still doesn't work. I also have checked internet explorer to make sure that virtuali s.a.s. isn't in the trusted or untrusted programs. PLEASE HELP.
Title: Re: GSX HELP
Post by: virtuali on July 14, 2012, 03:20:31 pm
I'm replying to you via email already, and we already have several email exchange so, why are you repeating the same question on the forum ? It will only double our support effort without any additional advantage for you.

Please, decide if you intend to continue to get support via email or on the forum, but NOT BOTH.
Title: Re: GSX HELP
Post by: magpilot on July 14, 2012, 04:10:52 pm
I am sorry I thought other people other than you could help. I understand. But back to the problem I still do not have any gsx or couatl under addons, and when I press ctrl f12 gsx does not open. It says gsx is installed but it doesn't work. I have done everything you have said to do twice and it still doesn't work.
Title: Re: GSX HELP
Post by: Bruce Hamilton on July 14, 2012, 04:59:00 pm
After you install GSX and run FSX, you should see a dialog box stating that FSX is trying to run a program, you need to answer yes to that.  Next, you'll see a dialog box asking you to trust that program, you need to answer yes to that as well.  You should see two of each dialog box, one set for the addon manager and one set for Couatl.  If you said no to any of those four dialog boxes, you need to follow Umberto's instructions for uninstalling GSX and the addon manager and start over.
Title: Re: GSX HELP
Post by: magpilot on July 14, 2012, 05:22:32 pm
I have uninstalled gsx and reinstalled it and I don't get that dioulauge box
Title: Re: GSX HELP
Post by: virtuali on July 14, 2012, 05:30:44 pm
You can try to activate the Simconnect diagnostic mode to see what's wrong with your system:

Open notepad, and copy the following text:

Code: [Select]
[SimConnect]
level=normal
console=1
RedirectStdOutToConsole=1
OutputDebugString=1
; file=c:\simconnect%03u.log
; file_next_index=0
; file_max_index=9

Save the file as SIMCONNECT.INI in this folder:

Documents And Settings\YOUR LOGIN NAME\Documents\Microsoft Flight Simulator X Files

At the next FSX launch, you should see a text window with diagnostic message, that should tell what's going wrong. Let me know what you are getting, so we can have an idea what's happening.

Only the first few lines are important: if the window scrolls too fast, you can use the "Pause" key on the keyboard to pause the scrolling. Post here only the first 10 lines or so of the diagnostic, but it's important you post the first 10 lines.
Title: Re: GSX HELP
Post by: magpilot on July 14, 2012, 08:31:16 pm
Ok this is what I got. It's a little more than 10 lines but I think it will help you.

0.00000 SimConnect version 10.0.61259.0

0.35082 DLL Loaded:  Path="FsPassengers\bin\fspassengersx.dll"  Version="1.0.0.0
"
0.35146 File not found: Path="FSCaptain\bin\FSCaptain.dll"
0.35173 File not found: Path="Captain_sim\captain_sim.b757.menu.dll"
1.96972 DLL Loaded:  Path="Modules\FSUIPC4.dll"  Version="4.8.2.7"
> 7.20177 [ 0, 1]Open: Version=0x00000004  Name="FSUIPC4"
> 7.20241 [ 0, 2]AddToDataDefinition:DefineID=-558899537, DatumName="IS USER SIM
", UnitsName="Bool", DatumType=1, fEpsilon=0.000000, DatumID=0
> 7.27809 [ 0, 3]SubscribeToSystemEvent:EventID=5, SystemEventName="SimStart"
> 7.27845 [ 0, 4]SubscribeToSystemEvent:EventID=6, SystemEventName="SimStop"
> 7.27863 [ 0, 5]SubscribeToSystemEvent:EventID=7, SystemEventName="Sim"
> 7.27890 [ 0, 6]SubscribeToSystemEvent:EventID=2, SystemEventName="Frame"
> 7.27909 [ 0, 7]SubscribeToSystemEvent:EventID=27, SystemEventName="PauseFrame"
Title: Re: GSX HELP
Post by: virtuali on July 14, 2012, 09:22:12 pm
The log shows the modules are not even trying to start so, this safely discount any problems with them, since none of their code is executing.

If the modules are prevented from even trying to start, it can only caused by one of the following:

- The antivirus blocking them. See above how to configure the antivirus

- You haven't trusted the modules, so FSX doesn't try to start them anymore. To reset the question, you should have followed THIS step:

Quote
- Uninstall GSX. Reply YES when asked if you want to remove the Addon Manager and the Couatl Engine. Reply YES to both questions.

- You put Virtuali in the Untrusted publishers. See above how to check for this.
Title: Re: GSX HELP
Post by: magpilot on July 14, 2012, 10:38:09 pm
I have checked and double checked to see if it was under the untrusted publishers and I don't even see it there., I have uninstalled and installed with the antivirus off and excluded those files from the antivirus and still nothing. I am still not prompted with the dialog box about gsx.
Title: Re: GSX HELP
Post by: virtuali on July 15, 2012, 11:37:39 am
I'm sorry but, your log clearly show FSX is not even trying to start the modules, this means only something *external* to it is blocking them, and this could be only the trust system, or an antivirus. Could be also an anti-spyware: some user were "sure" to have checked the antivirus, but never thought about the anti-spyware.

Check the files ARE where they are supposed to be:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\Couatl\couatl.exe

If one or both are missing, then it's SURE it's an antivirus fault, because it might have removed them.

And, since you have other errors in your log (two modules are not starting because they are not found), check if you maybe have an error in your %APPDATA%\Microsoft\FSX\DLL.XML file or %APPDATA%\Microsoft\FSX\EXE.XML. To check if you have an error in these files, try to open them with Internet Explorer, it will verify if there are any error in them.
Title: Re: GSX HELP
Post by: magpilot on July 15, 2012, 05:38:19 pm
OK I opened up the %APPDATA%\Microsoft\FSX\DLL.XML file in internet explorer and this is what i got, I don't know how to spot an error.

<?xml version="1.0" encoding="WINDOWS-1252"?>
-<SimBase.Document version="1,0" Type="Launch">
 <Descr>Launch</Descr>
 <Filename>dll.xml</Filename>
<Disabled>False</Disabled>
<Launch.ManualLoad>False</Launch.ManualLoad>
-<Launch.Addon>
<Name>Object Placement Tool</Name>
 <Disabled>True</Disabled>
 <ManualLoad>False</ManualLoad>
 <Path>..\Microsoft Flight Simulator X SDK\SDK\Mission Creation Kit\object_placement.dll</Path>
</Launch.Addon>
-<Launch.Addon>
<Name>FSCaptain</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>FSCaptain\bin\FSCaptain.dll</Path>
</Launch.Addon>
-<Launch.Addon>
<Name>Traffic Toolbox</Name>
<Disabled>True</Disabled>
 <ManualLoad>False</ManualLoad>
<Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Traffic Toolbox SDK\traffictoolbox.dll</Path>
</Launch.Addon>
-<Launch.Addon>
<Name>Captain Sim Menu</Name>
<Disabled>False</Disabled>
<Path>Captain_sim\captain_sim.b757.menu.dll</Path>
</Launch.Addon>
-<Launch.Addon>
<Name>Visual Effects Tool</Name>
<Disabled>True</Disabled>
<ManualLoad>False</ManualLoad>
<Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Special Effects SDK\visualfxtool.dll</Path>
</Launch.Addon>
-<Launch.Addon>
<Name>FSUIPC 4</Name>
<Disabled>False</Disabled>
<Path>Modules\FSUIPC4.dll</Path>
</Launch.Addon>
</SimBase.Document>
Title: Re: GSX HELP
Post by: virtuali on July 15, 2012, 06:09:11 pm
Don't copy/paste from IE to the forum, because the whole file is not displayed.

If IE hasn't told you there's an error, it means there's no error. However, since you copied&pasted to the forum and some lines are collapsed, I can't say if the problem is there are no Addon Manager lines, or they are not visible just because you copied&pasted in the forum from IE.

ZIP BOTH the DLL.XML and the EXE.XML and Attach the .ZIP file to a message, so it will not be altered in any way.
Title: Re: GSX HELP
Post by: magpilot on July 15, 2012, 06:32:19 pm
ok here is the file. Also, my appoligies, but there was an error on the %APPDATA%\Microsoft\FSX\EXE.XML. It said it could not find it. But I have attached the %APPDATA%\Microsoft\FSX\DLL.XML file
Title: Re: GSX HELP
Post by: virtuali on July 15, 2012, 09:30:47 pm
my appoligies, but there was an error on the %APPDATA%\Microsoft\FSX\EXE.XML. It said it could not find it.

Who said it couldn't find it ? Our installer ? It should have created a new one, in that case!

Something is not right, are you maybe running into FSX into XP Compatibility mode ? That would be a problem, because that mode shouldn't be used, because it creates havoc with all the standard folders.

In any case, try to copy this into Notepad, and save it as EXE.XML in the %APPDATA%\Microsoft\FSX folder

<?xml version="1.0" encoding="windows-1252"?>
<SimBase.Document Type="Launch" version="1,0">
  <Descr>Launch</Descr>
  <Filename>exe.xml</Filename>
  <Disabled>False</Disabled>
  <Launch.ManualLoad>False</Launch.ManualLoad>
</SimBase.Document>

Be sure you save it as EXE.XML and not, for example, EXE.XML.TXT which Notepad might default to.

After you do this, run the GSX installer again.
Title: Re: GSX HELP
Post by: magpilot on July 15, 2012, 09:53:20 pm
I have done exactly what you told me to do and nothing.
Title: Re: GSX HELP
Post by: virtuali on July 16, 2012, 10:44:21 am
I have done exactly what you told me to do and nothing.

You mean that, after creating an EXE.XML, you are STILL getting this ?

Quote
but there was an error on the %APPDATA%\Microsoft\FSX\EXE.XML. It said it could not find it

As I've asked in my previous question, but you haven't replied, Who said it couldn't find it ? Our installer ?
Title: Re: GSX HELP
Post by: magpilot on July 16, 2012, 05:41:41 pm
Sorry, it was not your installer that couldn't find it it was Internet explorer that couldn't find. Now it can find it but gsx still doesn't work.
Title: Re: GSX HELP
Post by: virtuali on July 16, 2012, 09:39:53 pm
Has the Couatl line being added to the EXE.XML and the Addon Manager line added to the DLL.XML, AFTER you run the GSX installer, as requested, AFTER you created the new EXE.XML as I've posted it ?
Title: Re: GSX HELP
Post by: magpilot on July 17, 2012, 12:22:14 am
I did run the installer after I created the exe file and neither the couatl or addon manager were present in the exe.xml or dll.xml
Title: Re: GSX HELP
Post by: virtuali on July 17, 2012, 09:54:54 am
I did run the installer after I created the exe file and neither the couatl or addon manager were present in the exe.xml or dll.xml

I'm sorry, but this is NOT POSSIBLE. I think you have serious Windows installation problems, like entirely wrong permissions on your hard drive, so the installer can't modify the XML files, or you are looking at an entirely different file set, as if your user account was using different folders, which might happen if FSX is running into Compatibility mode, as I've said already.

Try to create a new user account, and install GSX in that one.
Title: Re: GSX HELP
Post by: magpilot on July 17, 2012, 11:21:12 pm
It still didn't work. Can I return the product and get my money back???
Title: Re: GSX HELP
Post by: virtuali on July 18, 2012, 09:53:54 am
It still didn't work. Can I return the product and get my money back???

You obviously can't, because the product is sold in Trial version, so you can test it on your system before purchasing. We should fix the problem in your system, because it's not clearly a GSX problem. Getting a refund won't help you solving the problem on your system, which seems pretty serious so, it might cause issues with other products too.

I'm sorry, but I believe you are not following my instructions correctly:

- Create a NEW user account, possibly of the Administrator type

- Log OUT from your current account and Log IN in the new user account

- Launch FSX there and check everything works normally.

- Exit from GSX and INSTALL GSX there.

- Launch FSX again and see if you are finally being asked permission to run the two modules.
Title: Re: GSX HELP
Post by: magpilot on July 18, 2012, 02:52:24 pm
THANK YOU :) It finally worked, but why didnt it work in my other user
Title: Re: GSX HELP
Post by: virtuali on July 18, 2012, 03:23:30 pm
THANK YOU :) It finally worked, but why didnt it work in my other user

Because, as I've said, your other user has probably wrong permissions set, you might have change them in some way (like changing permissions globally for the whole C:\ drive ) so they are now not correct.

Have you tried going back to your other user and see if GSX now works in there too ?
Title: Re: GSX HELP
Post by: magpilot on July 18, 2012, 04:15:43 pm
Yes I have and it didn't work. Where and how can I change the permissions??
Title: Re: GSX HELP
Post by: magpilot on July 18, 2012, 06:54:33 pm
I am sorry to bother you with even more problems but I didn't buy gsx directly from fsx I bought it on the web. How can I activate it?? Again sorry to bring up more problems.
Title: Re: GSX HELP
Post by: virtuali on July 18, 2012, 07:11:06 pm
I am sorry to bother you with even more problems but I didn't buy gsx directly from fsx I bought it on the web. How can I activate it??

As clearly explained on the installation guide (fsdt_install_guide.pdf), which the manuals refers to for any installation/activation explanations, when purchasing on the web site, you use the "Register Serial" function of the Addon Manager, to activate a product using the Serial Number found in the purchase receipt.
Title: Re: GSX HELP
Post by: magpilot on July 18, 2012, 07:20:54 pm
Yes but it says eSellerate error 25001 Serial number not found. And as I said I did not buy it with fsx open.
Title: Re: GSX HELP
Post by: magpilot on July 18, 2012, 07:48:03 pm
Never mind my last post I figured it out. Thank you for all of your help