FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: jsemmel on November 25, 2025, 04:39:53 pm
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Hi!
I'ved tried PMDG737-800 and Fenix A320 at gates with jetways and GSX is set to disable rear stairs with jetways. When I request cleaning crew: 1 - the jetway connects, 2 - I get the msg Cleaning in process, 3 - shortly after I get the msg Cleaning Completed. The entire time I did not get the minibus or cleaning crew. When I uncheck the box to disable the rear stairs, the cleaning process works fine (minibus and crew boarding the plane). I tested using the inibuilds KJFK airport.
If this normal function?
Thanks!
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They should all come from the jetway in that case.
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Hi!
I'ved tried PMDG737-800 and Fenix A320 at gates with jetways and GSX is set to disable rear stairs with jetways. When I request cleaning crew: 1 - the jetway connects, 2 - I get the msg Cleaning in process, 3 - shortly after I get the msg Cleaning Completed. The entire time I did not get the minibus or cleaning crew. When I uncheck the box to disable the rear stairs, the cleaning process works fine (minibus and crew boarding the plane). I tested using the inibuilds KJFK airport.
If this normal function?
Thanks!
I've also experienced this issue several times when the GSX settings disable the stairs when a Jetway is present. When you call the cleaning crew, the Jetway connects, but the crew doesn't have time to arrive before the service is already finished. To work around this, I first call the Jetway using GSX, then request the cleaning service. This way, I see the entire crew arrive via the Jetway and begin cleaning the aircraft.
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Thank you! Your suggestion works. My next question to Umberto is "Is this the normal function to manually call the Jetway before calling the Cleaning Crew for disabled rear stairs?"