FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: OBIT8 on August 10, 2025, 05:24:46 pm
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I want to start by saying that since 2023 I have never been able to get GSX Pro to work, and the problems have always been different. Unfortunately, I have never managed to get any help in this forum, which is a shame considering this is a paid product and not a free one.
I have been reprimanded multiple times because I was complaining, but I don't think it’s normal to pay for a product that hasn’t worked for two years now, without being able to find a solution. However, today I want to try again since a new update has been released.
As the title says, GSX does not work, there are no errors, it simply says "Boarding requested" and then nothing happens.
I use MSFS2020 and fly with a Fenix320, but I have the same problem with the PMDG 737-700.
I also tried running only MSFS, in case it was some other plugin causing the issue, although I really use very few plugins.
What can I do to try to solve or understand what the problem is?
Thank you to anyone who replies.
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Hey,
I've been using GSX with the Fenix for probably 6-7 years, have seen & worked through many of the issues.
Need more information though, using the Fenix as the reference ACFT:
1) Do you use simbrief to populate your flight plan into the EFB or are you manually inserting the data by hand into the w&b page in the EFB?
2) Are you attempting to start GSX services from within the Fenix EFB or are you using the GSX menu to initiate boarding?
3) is your custom aircraft cfg file loaded? (You can check from the GSX menu->customize Aircraft - with the Fenix, by default it should be using the developer supplied cfg, unless you did some manual configuration changes yourself.
4) if you are using simbrief, when you pull into a gate with a VDGS, does the OFP data for your flight (Route, Pax qty, SID/STAR, et al.) display on the VDGS after GSX opens and you have the green "simbrief ok" button?
5) if you start at a gate cold and dark, and open up the EFB and DO NOT import any simbrief data, but instead go straight to the W&B page in the EFB and manually add a random qty (within range obviously) of pax, cargo, and fuel and then click Load ACFT -->>Apply Instantly, if you then look inside the cabin are you seeing any seated passengers attached? (you should)
From your description it can be many different things, from as simple as a misconfiguration, the order of operations, or there might be a simconnect issue because your scenery+mod combination is making too many simconnect requests/connections which is causing GSX to hang. On the more dire side, it could also be a lack of CPU resources or physical memory which is causing couatl to hang.
if you are limited on your physical RAM, a good hack to free up more available memory prior to launching MSFS is to download the small free RAMMAP utility, and then prior to launching MSFS open the Task Manager, navigate to ->Performance Tab->Memory, and keep the window with the memory composition progress bar to the side for reference. Then launch RAMMap.exe, and from the drop-down menu click Empty->Then Empty all 4 buckets of memory in the menu (from top to bottom, Starting with "Working Sets"), while watching the memory resources tab you already have open in the Task Manager. (Do not empty the next category immediately, wait until you have noticed that the memory contents progress bar has stopped moving). This will put your system memory (including cached standby memory) in a clean state and purge any spurious memory not in active use by the system shell, kernel, or user space. It's safe, I have plenty of available system memory and I do this prior to any flight regardless, even if the PC was just restarted.
I Tried to keep this as simple as possible, let me know about 1-5 above and I will see if I can help you further.
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Hey, thanks for helping out! Here are my answers:
I use SimBrief to populate the flight plan; I never enter it manually.
I’ve tried both starting GSX from the Fenix EFB and from the GSX in-sim menu. Since it stopped working, I mainly tested directly from the GSX menu.
I haven’t made any manual modifications to the aircraft config. I fly the Fenix as-is. Do you still recommend checking GSX -> Customize Aircraft to confirm it’s using the developer-supplied cfg?
What exactly do you mean by VDGS?
I haven’t tried that manual W&B test yet. I’ll try it tomorrow and report back.
Additional info:
32 GB RAM
RTX 3060 Ti
GSX worked fine at the beginning, then it stopped working without obvious errors (just “Boarding requested” and nothing happens).
Let me know what you suggest next, and I’ll provide the results of the manual W&B test as soon as I try it.
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So, I noticed that when I start the flight, even before doing anything, the passengers are already all on board!
I tried restarting the simulator and even with the aircraft in Cold & Dark, the passengers are already sitting there.
If I try to open the GSX menu and request boarding, the message says "boarding requested," but the ground vehicles don't appear. The only thing that happens is that FENIX automatically opens the cargo hold doors for the baggage loading, but the passenger count doesn't increase.
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After reinstalling I have the plane already full o passengers and if I click to open the GSX Menu this appears.
v
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Please check the manual at Page 97, which has a list of suggestions and things to check when the menu is stuck on loading. These suggestions assuming the couatl engine started and it's running.
If it's not started or it stopped, check the suggestions at Page 95 instead.
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Please check the manual at Page 97, which has a list of suggestions and things to check when the menu is stuck on loading. These suggestions assuming the couatl engine started and it's running.
If it's not started or it stopped, check the suggestions at Page 95 instead.
Thank you for the suggestion, I managed to fix the menu issue, even after reinstalling everything from scratch. However, I still don’t see the fuel truck, and the ground operators appear with one in uniform and the other with a white and purple texture. I also don’t see passengers because it always tells me that there are no available stairs—actually, I can’t even make the Fenix stairs appear, and during pushback, one of the two operators still has the white and purple texture. What can I do to try and solve these issues?
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Ok after reading different post I run the offline installer, then again a new update with the live updater and now all seems to work, thank you.