FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: kakugo on August 01, 2025, 09:50:31 pm
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Hello,
I'm using the latest version of everything and I'm trying a flight with the Fenix A320 using MSFS2024.
I started the loading, but while the cargo was completely loaded, there is no sign of passengers after 20 minutes. GSX says "boarding passengers now", but it's not true.
What could be the reason?
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I have just come here to see if there is a problem since the exact same thing is happening to me. Updated to the latest GSX version just prior to starting a flight in the Fenix. Was using the option within the Fenix EFB to start boarding and refueling. Zero passengers are boarding. Restarted COUALT but no different. I am not sure how to continue my flight as efb says passengers planned 179, boarding 0
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Hi,
Good to see I'm not the only one having this issue. Appears to be more of global issue, happens with the PMDG 777 to!
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Updated today to 3.6.4 for MSFS2024. Crew and passengers missing PMDG.
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Hi,
I have that as well. No pax boarding using the Fenix A320. :'(
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Until the issue is resolved in the release channel of the FSDT installer, it works for me in the beta channel of the FSDT installer. Select it from the dropdown list (under "Store 2024" on the left) and click "Update." Passengers aren't taking their seats in the PMDG.
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Hello! I am confirm this problem with Fenix a320
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As long as it isn't fixed in the release channel, it works for me in the beta channel. Select it from the dropdown and click Update.
However, they do not take their places in the PMDG.
I am on SU3 Beta and it is not working with the Fenix A320. Worked last night prior to todays GSX update
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Deboarding appears to work ok
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So having issues with PMDG 737 and Leonardo's MD82. PAX not loading at the gate. I never see a single passenger board. When it comes time to push, I cant because loading is still inprogress. Baggage loads fine but passenger dont via jetway; however, they will load using airstairs. At Flagstaff passengers' cue and load normally via the air stairs. It appears this is a jetway issue.
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add me to the list, seems one step fwd and one step backwards with these updates
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Hello,
I'm using the latest version of everything and I'm trying a flight with the Fenix A320 using MSFS2024.
I started the loading, but while the cargo was completely loaded, there is no sign of passengers after 20 minutes. GSX says "boarding passengers now", but it's not true.
What could be the reason?
latest update has caused it
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Same issue with PMDG777 in MSFS2020 as well as the A350-900 in MSFS2024.
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Hi,same issue by me with Version 3.6.4 tested with FSLABs A321neo and Fenix 321. Also after a complete reinstalls of GSX don't work it. Very frustrating.
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Same here PMDG 737,
attach log.
See that a lot of times in Log:
"Warning: attempted requestData on destroyed SimObject title= id=4294967295"
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Same problem here with FS2020 Fenix A320, last version !
EDIT 12:03: For information: Just over-installed previous OFFLINE version 3.6.3 and now PAX are boading
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Can confirm this Fix.
1. download this Offline Installer: --> https://app.box.com/s/qm8yng7m0tcfad9s7vxr19kn61mgabl9
2. Run the Offline Installer as Admin
3. After this, Run the "FSDT Live Update"
Now it should be fixed
good Flight and happy Landings
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Same here with the PMDG 737. Although it may be a jetway only problem. I flew to LIML with a ramp position (and bus for pax). And everything worked there! Deboarding and Boarding. In EDDF however, with a jetway position, you push the button and just nothing happens.
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just need to run the installer and click check option
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Don't tell me its AGAIN an issue that the almighty geniously working CDN of GSX is not updating correctly.... for years ignoring is denial of reality.... as always when this comes up i remark that no other software updates itself so bad as GSX does...dont know how often i wrote this here for the last 5 years.
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Hi,
with Fenix A320 (BFU) the same problem here, passengers not boarding.
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After the offline installer now, in Fenix A320, I can see the passengers coming in the aircraft but they are not in the aircraft: in the EFB the number of passengers and cargo are zero like their weight. Only the refueling is working
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Can confirm this Fix.
1. download this Offline Installer: --> https://app.box.com/s/qm8yng7m0tcfad9s7vxr19kn61mgabl9
2. Run the Offline Installer as Admin
3. After this, Run the "FSDT Live Update"
Now it should be fixed
good Flight and happy Landings
Thanks for the tip. I can confirm that it's working again now, it's all quite complicated. I also don't understand why there are two updaters. You can update with the FSDT Installer just as easily as with the FSDT Live Update. I would convert the FSDT Installer to the FSDT Launcher and remove the Live Updater.
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just need to run the installer and click check option
Also worked for me too!
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Hi,same issue by me with Version 3.6.4 tested with FSLABs A321neo and Fenix 321. Also after a complete reinstalls of GSX don't work it. Very frustrating.
Same PMDG 737 . . extremely frustrating, is there a fix in works? I’ll try the above suggestion when finish current flight. There is a version 3.6.5 now.
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Surprisingly, I created the same topic earlier, but there was not a single answer.
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Same issue. Latest GSX and Fenix BFU. Does not seem to matter which airframe.
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Surprisingly, I created the same topic earlier, but there was not a single answer.
best bet is to go to the gsx discord you would have found your answer with in minutes or if you post your issue you will get a reply quicker than you will here
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add me to the list, installed the latest update and no passengers load when using the PMDG737
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Hi all
Have the same problem but 3.6.5 dropped tonight and seems to have a fix for it. I cannot verify atm but it sounds promising.
GSX Pro Fix: Boarding/Deboarding Passengers on gates with a Jetway.
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Hi al
Just did my first flight after the update and can confirm, it works again.
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I have been having this problem on the Fenix A320 on MSFS 2020. Latest version of GSX installed. It says boarding request but no passengers board and cargo as well. My passenger count is stuck on 0 and the cargo count is stuck on 0kg.
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Can only confirm passengers with the Fenix work just fine.