FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Erickcc319 on May 10, 2025, 11:15:03 pm
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Good morning everyone.
Yesterday since I deleted the horrible Qualitywings 757 from my Simulator, it deleted the 3 or 4 Bglmanx.dll archives wich where inside the fsx directory. I tried reinstalling the GSX and nothing happens. Today I reinstall all mi FSX since 0, again installed GSX and not luck (not bglmanx.dll archives inside the FSX directory), when i Try to enter to the FSX this show me this error ( I am attaching the picture) and Coutal doesn´t start.
Please your help, I am using GSX + LVL2 expansion in FSX - WIN7
Regards.
ERICK.
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Does anyone from Fsdreamteam could answer please?....
Erick.
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I think Win7 is your issue. It's been EOS for over five years now and IIRC FSDT no longer supports it.
Cheers
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What?:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
Any Fsdreamteam crew could answer please?
Erick
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Hi, this is my first post and I hope this topic can be useful to other simulation enthusiasts.
On my computer (Windows 7) I have installed FSX (+Accelleration) and the GSX Ground Services addon.
Now when FSX is starting, the following warning appears:
"The procedure entry point GetErrorInfo could not be found in the dynamic link library api-ms-win-downlevel-ole32-l1-1-0.dll".
As a result, GSX is no longer available in FSX and all the previous GSX settings (e.g. jetways, vehicles, etc.) that I have made at many airports no longer appear.
I would like to point out that up until now GSX (and related updates) has always worked in FSX with no problem.
Could someone help me find a solution?
Many thanks
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Hi, I am having the same problem as you with a similar error message appearing. When I open the FSDT Installer, my 20 FSDT addon airport packs and GSX no longer appear on there and are no longer functioning in the sim.
Like you I am using Win7 and FSX-A and until now all my FSDT products have been functioning perfectly.
I suspect this is going to be a Windows 7 issue.
Bill
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Hi Bill, thanks for your post.
It is possible that the problem is attributable to Win 7.
However, until the date of my first post, everything was proceeding perfectly without problems (the periodic updates of GSX carried out until then never created any inconvenience).
The problem arose suddenly and BEFORE proceeding to install the latest update available at that date.
So the problem should not even depend on the most recent GSX update.
It would be useful to have support from the FSDT staff in this Forum. Will it be possible?
Robert
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Hi Robert, yes the problem also occurred with me before I attempted to install the latest update - just seemed to appear out of the blue when I opened the FSDT Installer and found it empty!
I've just noticed there are a lot of recent threads on this same problem over on the GSX Support FSX/P3D forum and it seems to be affecting people with more recent versions of Windows too as well as some versions of P3D, so I'm sure something will come from FSDT soon as they are generally pretty good about responding issues that arise.
Bill
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Hi Bill, hopefully the problem will be solved with a future version of the update!
Unlike your case my problem is revealed during the process of opening FSX with the appearance of a Warning window that reports the message I reported in my first post.
Have a good flight!
Robert
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What?:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
Any Fsdreamteam crew could answer please?
Your answer is in the post you linked.
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I remind you Windows 7 went completely out of support years ago, this is all the info we have about it:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
But as explained there, that info might become outdated at any time, because any Windows update we must use to keep our products working in currently supported OS and their updates, might break compatibility with Windows 7 at any time.
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Hi, this is my first post and I hope this topic can be useful to other simulation enthusiasts.
On my computer (Windows 7) I have installed FSX (+Accelleration) and the GSX Ground Services addon.
Now when FSX is starting, the following warning appears:
"The procedure entry point GetErrorInfo could not be found in the dynamic link library api-ms-win-downlevel-ole32-l1-1-0.dll".
Hi Robert,
Are you still getting that warning? Although the FSDT Installer now appears to be functioning correctly since the beta channel issue was corrected a couple of days ago and GSX and all my airport addons are present in the Installer and appear to be active, when I start FSX I still get the warning -
"Couatl.exe - Entry Point Not Found
The procedure entry point GetErrorInfo could not be found in the dynamic link library api-ms-win-downlevel-ole32-l1-1-0.dll"
- and neither GSX nor my FSDT airports are active in the sim although everything else is working perfectly.
I wonder if anyone can help to resolve this ongoing issue?
Many thanks,
Bill
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Hi Bill
After Virtuali's post on May 22, 2025, I think that the hopes of their help are minimal.
Therefore, I tried to install GSX using the original installation executable file (gsx_fsx_setup.exe downloaded immediately after purchase) taking care to inhibit the internet connection so that the installation procedure did not perform the automatic update (otherwise I would have had the updated version that caused the problems).
I also reinstalled the SODE program because initially the Jetways were visible but without animation.
Opened FSX, the GSX options are now available again and the system seems stable.
I am currently studying how to reuse the original ".ini" files (stored in C:\Users|User\AppData\Roaming\Virtuali\GSX ) that contain the data customized with GSX in the airports modified with the aim of reusing all the changes made so far.
Obviously this procedure does not allow you to benefit from subsequent updates but it seems to be the only solution.
Have a nice day
Robert
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Thanks for that information Robert!
I will follow what you have suggested and see if I can get things functioning again.
I am not really bothered about installing updates as I am very happy with GSX and my addon FSDT airports as they are. It’s just a pity that FSDT will not allow those of us still using legitimately purchased FSDT products in FSX on Windows 7 to continue to enjoy them without the need to apply frequent updates which may or may not be compatible with that platform. It’s all the more frustrating as I have a couple of hundred other payware addon airports in FSX and all, except those from FSDT, continue to function smoothly without any issues.
I am however sadly inclined to share your pessimistic view of possible future help from FSDT for those of us still using Win7.
All the best,
Bill
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It’s just a pity that FSDT will not allow those of us still using legitimately purchased FSDT products in FSX on Windows 7 to continue to enjoy them without the need to apply frequent updates which may or may not be compatible with that platform.
Nobody forces you to updates airports that hasn't been updated in years anyway. The Sticky post with info on Windows 7 now dates 3 years:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
It should be clear we wouldn't have offered any further support for Windows 7, and you can't expect this would be any different 3 years later. So, you had 3 years of time to:
- Decide to switch to Windows 10/11
- Make a backup of your previously working installation and don't update.
But the last one is not a very robust situation: supposed your hardware breaks or you must reformat. Even assuming you had a full backup, it might be possible your old installation might not be able to reactivate, because even the software on the activation server (handled by QLM/Soraco, so it's not our server) gets regular updates which CAN break compatibility with outdated clients. You might not notice this if you never need a reactivation, but it can happen.
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Hi Umberto (Virtuali Administrator)
I understand the reasons why you no longer provide support to customers who use your GSX program on a Windows 7 operating system.
Clearly the solution for everyone would be to switch to Windows 11 but:
1. as far as I know, this would require reinstalling FSX, scenery and addons purchased or modified over years of using FSX
2. from research on the web, it does not appear that FSX can run smoothly with more recent operating systems.
Another solution would be to install MSFS 2024 which is certainly fascinating especially for the graphics; however this would involve:
1. a further significant cost to have the simulation software, the software for new airplanes (eg PMDG for MSFS), the most current hardware in terms of performance and compatibility as well as the adaptation of the internet connection in terms of greater download speed
2. the loss of all the addons (some paid) installed over these years of using FSX.
Now, regardless of the above considerations (completely personal), I wonder if there is a possible solution that allows me (but also many others) to use a version of GSX that works, in fact and even without assistance, in a Win 7 environment.
I can confirm that until April 2025 (in the version active at the time) GSX worked very well on my PC, in the absence of any Win7 update (which is no longer possible).
I am (we are) enthusiastic about flight simulation where GSX has introduced appreciable elements of realism that have enriched the flight experience of FSX users.
Giving up on GSX would be a significant loss.
So, is it possible to find a solution?
For example, would it be possible to make available an "dated" version of GSX but with the latest (not the very latest) options, that works with Win7?
Thank you for your attention and I hope that my request is understood and evaluated.
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Dear Umberto,
Is this error appears due to Windows 7 issue ?
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I made a bit of research about that error, and these are a few suggestions you can try:
Download all of these from Microsoft:
Visual C++ Redistributable for Visual Studio 2017 (v141)
https://aka.ms/vs/17/release/vc_redist.x86.exe
Windows 7 Service Pack 1
https://support.microsoft.com/en-us/topic/update-to-windows-7-sp1-for-performance-improvements-f6469085-6dc4-59ef-3102-8d515e67651a
KB2999226 (Universal C Runtime update for Windows 7)
https://www.microsoft.com/en-us/download/details.aspx?id=49077
No idea if they work, but it's worth trying.
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The answer suggested by Umberto, that the updates he mentioned (see links) for windows 7 users could possibly solve the problem, do not work...
It seems that there is no possibility for windows 7 and FSX users to use GSX in the future, because there is no support.
So I ask myself as a longtime user of GSX, why you can use FSX live updates under windoes 7 up to
Version 3.4.7 - April 28th, 2025 without any problems.
There was never any indication that these updates were unsuitable for FSX unter windows 7 and could crash the GSX program.. Also hints that FSX users with windows 7 should not make any updates (since the discontinuation of support windows 7 for FSX) were never given. In any case, I have never noticed or read such information in the forum.
So if FSDT does not offer us the possibility to update either the last working
version 3.4.7 - April 28th, 2025 separately or a corresponding update with the solved problem,then it's done for us with GSX as of now.
The current listing of FSX in the Couatl-Updater (without a note that the updates are not for windows 7) will be obsolete in the future...
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There was never any indication that these updates were unsuitable for FSX and could crash the GSX program. Also hints that FSX users should not make any updates (since the discontinuation of support for FSX) were never given. In any case, I have never noticed or read such information in the forum.
Apart for the fact reading the Sticky thread about Windows 7 should have been abundantly clear that you couldn't expect Windows 7 to continue to work "forever", but every time somebody asked, we always stressed the same concept: it might work today, but it can stop working at any time, for reasons beyond our control:
https://www.fsdreamteam.com/forum/index.php/topic,30864.msg198032.html#msg198032
As explained there, if it worked back then or until now, there's no guarantee it will always work, since any update to the C++ runtimes libraries by Microsoft that we MUST use to be sure everything is working on currently supported OS, might break compatibility with unsupported OS at any time, and there's nothing we can do to prevent that.
Or here:
https://www.fsdreamteam.com/forum/index.php/topic,28870.msg188185.html#msg188185
As explained in all threads related to Windows 7, we don't test anything with it anymore, but we don't explicitly add code to prevent our software to work with it, if something like this ever happens, it might just caused by updates to the various runtime libraries we use that might be released by Microsoft.
Or here:
https://www.fsdreamteam.com/forum/index.php/topic,27489.msg180142.html#msg180142
We urged users to upgrade to Windows 10, because sooner or later a Microsoft update (.NET most likely) that we *must* use to support current OS, would made the programs unusable on Windows 7, you were just lucky it worked for so much time, but now there's just nothing we can do to fix this.
Or here, about doing BACKUPS:
https://www.fsdreamteam.com/forum/index.php/topic,26008.msg171436.html#msg171436
My point was, once you have an installer that WORKS for you, YOU SHOULD DO A BACKUP, because that's what you are supposed to do BECAUSE you must surely KNOW you are using an unsupported OS so you can't just demand we'd keep an history of legacy installers, which adds to our server bandwidth fees every month, JUST to cover for users of unsupported OS that don't do their backups.
So, again, if you really want to continue to use Windows 7 ( WHY ? You know very well you WILL end up with a newer OS, sooner or later, or you really think your hardware will last "forever" ? ), now that it seems we found out you can use the CURRENT version of the installer, with the 32 bit of the executable, I hope THIS TIME you'll do your backup so, if and when even the 32 bit version will eventually stop working, which we can't obviously know since we can't test it, you'll be at least able to use the version you DID a backup of.
So the current listing of FSX in the couatl updater will be obsolete in the future...
What FSX has anything to do with this ? FSX is FULLY supported, your issue is the OS you are using, Windows 7, went completely out of support more 5 years ago! FSX works just fine in Windows 10/1.
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Hello Umberto
I am trying to solve the problem with Windows 7 that I can restore the status of version 3.4.7 BEFORE the update of version 3.5.3, i.e. before the switch to Stackless Python 3 codebase.
In the first step, I therefore restored the installation file gsx_fsx_setup.exe, which was installed after the purchase.
When starting FSX I get now the message that the program cannot be started because “python27.dll is missing. reinstall the program to solve the problem”.
If I reinstall python.27.dll, would that make couatl.exe run again?
Another suggestion would be if you would be so kind and provide us numerous window 7 users with the last working update version 3.4.7 here in this post as a download link?
That way we could at least continue to use the program without future updates and would be very happy with it.
Many thanks and best regards
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nother suggestion would be if you would be so kind and provide us numerous window 7 users with the last working update version 3.4.7 here in this post as a download link?
We don't have such version anymore, because it was created by many only updates over the last full version, which is 2.9.8, dated July 2023, that's the only full installer we have.
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Umberto, thank you for your feedback.
Can you please give me an answer to my question about python27.dll ?
Many thanks !
Btw:
Would an installation of the full installer 2.9.8, dated July 2023 solve the problem so that the program works again, even if without the latest updates?
If so, where could we download this version?
If this makes the program playable again, you would be spared other users with the same problem in the future and a few hundred customers would be made happy.
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Can you please give me an answer to my question about python27.dll ?
No idea, no plan to test this, you surely are missing files.
an installation of the full installer 2.9.8, dated July 2023 solve the problem so that the program works again, even if without the latest updates?
It should, as it would have if you installed GSX in July 2023.
If so, where could we download this version?
As I've said, the one and only installer we have for FSX or P3D is 2.9.8. Just be sure you block the updater, maybe install with the network disabled.
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You wrote....
"As I've said, the only installer we have for FSX or P3D is 2.9.8, just make sure you block the updater, maybe install with network disabled."
Well, where can we download this version?
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Well, where can we download this version?
In the Products and Download page of our site, FSX section. You didn't know you can download our installers at any time ???
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Guys, I recommend to move Windows 10, I just did it, everything working perfect again ;D