FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: AlphaTyphoon on October 19, 2024, 03:24:49 pm
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Good afternoon,
I have noticed on my flights that when requesting boarding that the front and rear doors don’t open automatically but GSX continues boarding without requesting the doors to be opened. The cargo doors work as planned. This has been with both SODE jetways and GSX jetways.
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First, check your GSX aircraft profile and see if it isn't set to ignore the doors. If that isn't the issue, what airport is this at.
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How can I check if ignore door is set? Also, it is at every airport I use
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Furthermore to this, I have reinstalled both GSX and FSLabs to no luck. Also, catering service doors work as planned but passenger doors don't open in both jetways and staircases boarding/deboarding situations. Cargo doors however, do work.
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I have this as well - the passengers will board/disembark regardless of whether the door is open or not. I have this with other aircraft (PMDG NGXu) too
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How can I check if ignore door is set? Also, it is at every airport I use
You need to go into the aircraft customization menu. From there, click on the doors that appear in that menu.
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It appears they already have the custom checks.
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Happening for me as well on several aircraft but it seems it's only happening at gates with jetways.
This is not aircraft related, it's GSX itself... we have a lot of issues lately with the updates breaking the P3D version, this is very frustrating.
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Something must have happened as I also appear to be having this issue with the PMDG Boeing 747-400.
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I also noticed this problem. I am also having issues with None Jetways as well.
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Hello Umberto,
it would be nice and expected that you would reply to this message and correct the error (asking if the doors are open for passenger boarding/deboarding).
Sincerely
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Attaching the log in case it helps somehow.
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I also noticed this problem. I am also having issues with None Jetways as well.
Latest update notes would seem to suggest this was fixed for walk-in gates. Not clear if it was fixed for bus gates or jetways.
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Try the latest update and see if it solves it for you guys. I'll do more testing when I get a chance, but at least with the PMDG 777, it appears to work now with jetways.
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The error that there is no request to open the passenger doors on jetways and walk-in has not yet been solved. Passengers begin boarding or deboarding even when the doors are not open. I tested this at different airports and with different aircraft (not PMDG 777, but A321 or B747, among others).
With “Stairs” it is functioning only if you activate "enter crew". Crew requests open the doors correctly.
In many other cases it doesn't work. I discovered this in various tests, which I won't explain all here.
No matter: this is a fundamental question. I don't think it's my job as a paying customer to find the bugs in the software I paid for. If Umberto thinks that support for FSX and GSX Level 2 is no longer current, then that's ok. But then the existing errors should be corrected. With every update that is offered to me, new errors arise that are not fixed. That is not serious and I will not accept that as a paying customer. Umberto: There are ways to take action against this dubious practice. I think you don't want to get involved in this.
We can discuss individual points. But I expect that I will get what I paid for.
I will make my couatl.log available if you can assure me that you will look into it
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And just to confirm you have the latest update?
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Believe me: I have installed and tested the latest Live-Update (version 3.2.6 - November 8, 2024).
And the settings for the passenger doors are correct. They are not ignored.
See also Topic 32066 http://www.fsdreamteam.com/forum/index.php/topic,32066.0.html (http://www.fsdreamteam.com/forum/index.php/topic,32066.0.html)
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The problem will be dealt with in the next update.
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Sorry Umberto,
I no longer believe your promises that the next update will fix the errors for GSX for FSX/P3D. So far, every update has created new bugs that have made us FSX/P3D users hope for the next update because they broke the features we paid for.
I don't know what game you play with us long-time GSX Level 2 users. But I have the impression that you are no longer interested in offering your former paying customers error-free software, but rather in generating new customers for your product by continually promising new features. The main thing seems to be that customers pay. You don't seem to care whether customers who have previously paid for your software can still use error-free software today. This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
The argument that you are providing old GSX Level 2 customers with new services with the updates does not count here. On the contrary: you have been telling us "old" customers of GSX Level 2 for P3D/FSX for years that we can expect the water lavatory feature to be available. Now it's developed, but you're denying us if we don't switch to GSX Pro. This is clearly customer fraud.
It would be OK if you tell us old customers, that you stop supporting P3D/FSX. Time doesn't stand still. The live update probably also checks whether MSFS is installed. But then I expect that updates offered will not generate new errors for P3D/FSX that destroy our paid product, but rather existing errors will be eliminated.
I challenge you to provide GSX for FSX/P3d customers with a bug-free product. I didn't pay for anything else. Anything else I consider as fraud.
Make me an offer as to how we can settle the matter. Otherwise I will take further steps.
I suspect that you have gotten carried away with your own development and are no longer under control. You don't seem to care about your customers now.
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This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
If you back up the Add-on Manager folder before you run the update, you can revert it if you run into any issues after updating, just simply move the files back over.
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@HardyZ, I’m astonished at your attack on @virtuali. Every update for years has been free. Very few developers give that level of service.
Yes, there have been bugs but generally they get sorted out. I’m sure there are genuine reasons why he’s not here more regularly but even developers have a private life with all the problems that can bring.
Patience will be rewarded. ;)
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@Ray Proudfoot,
as a customer of a reputable company, I unfortunately cannot take into account "a private life with all the problems that can bring".
If You purchase software from a decent company for a fee, You have to differentiate between
1) Updates that fix existing bugs
and
2) Updates that expand and improve the product.
to 1)
Updates that fix existing errors are a given and to be expected. You also won't buy a car whose brakes or wipers unfortunately don't work. No matter - even an inexpensive coffee machine should work without errors. Errors can happen, but then the customer has the right to rectification. This worked well in earlier years, before MSFS. I remember that Umberto often responded within hours and some errors were resolved within 24 hours.
to 2)
It was of course pleasing that Umberto further developed the software and added new features. This made us customers happy and satisfied. However, this was a voluntary effort from Umberto (certainly also to keep his development interesting), which I hadn't expected when I bought it. Thank you very much for that. However, I didn't ask him to do that. On the contrary: For years he had been announcing to us old customers, for example, the development of water/lavatory - this option was even built into the airplane configuration. Now he has developed this feature - only for GSX Pro. But I don't want to be forced to go along with this development.
Today it looks like this for users of GSX Level 2 for P3D/FSX:
Nearly every new development that Umberto installs for MSFS and distributes as an update creates new errors for the "old" users of P3D/FSX. Every time we hope that the next update will fix the existing or new bugs, but that doesn't happen. The current state of the product was actively deteriorated by him as when we purchased it. Due to his update strategy, we cannot restore the purchased version. The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here. I am not assuming any intention. But the facts speak for themselves.
If Umberto wants to end support for the old GSX versions, then that's okay. But then he should announce it officially. Before I expect a proper working version of the software I paid for. And not updates that constantly produce new errors that are not corrected.
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@HardyZ, it’s possible to restore from a backup assuming you perform backups.
Umberto has said he’ll fix it. They couldn’t ignore MSFS. Be grateful they’re still pushing updates for P3D. Most developers have ceased.
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The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here.
I'm just correcting the point that there's no way to go back to an earlier version of GSX once the update has happened. It's possible, but the only way to do so is as I have stated.
I’m sure there are genuine reasons why he’s not here more regularly
You'd probably have better luck getting a response from him in the unofficial GSX Discord.
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@Captain Kevin,
why should I write in an unofficial GSX Discord when there is an official support forum here??!!!
@Ray Proudfoot
Of course, MSFS cannot be ignored. But not to the detriment of customers who have paid for GSX Level 2, whose paid GSX version will be destroyed in the process. For me this is nothing other than fraud. I just want clean working software that I paid for. I'm not grateful for updates that break my paid software.
And addition: Umberto of course doesn't comment. As expected
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@Captain Kevin, I don’t do Discord. Sounds horrible. ::) I’ll wait until Umberto delivers as promised.
@HardyZ, it’s not as though pax aren’t boarding. They’re just taking their time. 😉
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@Captain Kevin,
why should I write in an unofficial GSX Discord when there is an official support forum here??!!!
@Captain Kevin, I don’t do Discord. Sounds horrible. ::) I’ll wait until Umberto delivers as promised.
Wasn't asking you guys to, I was just responding to the question of why he isn't here more regularly.